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November 2022 by Romel C.
Had a great experience went to go look for a outdoor carpet and I was approached by a young lady name Juliana she spent well over 15 helping me find the perfect rug definitely recommend
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June 2022 by April O.
no help from customer service at all!! traveled 70 miles for them to tell me to just order it because they don't know how!
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November 2021 by Kristine S.
Worst customer service ever! Went to store at 9:00 am to get mulch and gates for garden center not open. Went to customer service and was told gates not open because it was too cold(56 degree) but said they would send someone to assist. 20 minutes later still no help. Went back to customer service and asked for a manage. Manager said they didn't have staff to open and also said feel free to go to Lowes!! Unbelievable!! Left without making purchase
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December 2020 by Garlan W.
The Home Depot in Victoria has the very worst customer service I've found, I've made my last trip in there. Have never had a clerk ask if they could help me. Completely different at Lowe's in Victoria; always friendly plus a lot easier location to access.
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August 2020 by Kimberly Redmon Haschke
Worst customer service ever!!
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July 2020 by Christa L.
had to get another customer's help to get the products i needed. the staff was absolutely no help and had zero knowledge of their products. don't waste your time here.
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June 2020 by Dawn Parker Chrane
on hold for over 12 minutes, 3 different people answed and then put me back on hold.. the last one disconnected my call. Poor customer service
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May 2020 by Michael S.
i think that the home depot in victoria is the worst. there customer service don't know how to treat customers, they are not friendly and don't know what they are doing. i made a purchase and had to make three trips to try to get the order right , finally i got the manger to approve delivery no charge, they told me to leave the item my the curb and they will pick it up and leave my item there by the curbe for me to pick up, then a minute later the manager said they would not deliver but they would give me a discount on the item if we would come back to the store and finish the sale , we did and they would not honor the discount that the morning manager said he would give me, the manager that was on duty in the afternoon was very rude he never spoke to us or did not ever say he was sorry for our inconvience, he did call the morning manager and he said he did tell us we would get the discount , so after being at the store for 3 1/2 hrs. we got the discount we were promised and left and vowed never to go back, worst customer service i have ever encountered. they need quilified people, it is horrible.
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April 2020 by Anjanette D Pilat
Just got to Home Depot and we were walking up when an employee hollered really ugly that they are closed. That’s fine, I get it but if you are that miserable at your job then quit!!
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September 2019 by Kenneth Morrison
Ordered appliances 2 weeks ago and still don’t have them the day they were to be delivered. With no eta
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August 2019 by Linda Hueffed
At the Victoria TX Home depot my fiancé tried to buy a $220 microwave and they rung up $310. When asked about the difference the sales person said “there is a $75 delivery charge from the WAREHOUSE to the STORE for all small appliances under $350”. Found the same exact microwave At Lowe’s a little cheaper with no charge from the warehouse to the store ( as it should be).
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July 2019 by Angela W.
I give the Pro desk zero stars. I was hung up on 3 times and 2 hours to speak to someone. Absolutely ridiculous...
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June 2019 by Scott Graham
Always friendly and helpful when the staff isn't too busy stocking and remodeling the store
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April 2019 by Thefoodie F.
Call the pro desk to place a order Was a nightmare on their phone system . But after 45 min and two hang ups got promised a $5000.00 delivery on Monday Monday they said Tuesday 8:am to noon Got a text material on it way eta 40 minutes One hour later 1/3 the materials arrived JB Hunt drive said they only had three cracked sheets in stock a Victoria Home Depot was expecting 80 ! No notifications no heads up order was incomplete. PRO desk what a joke. Nothin professional at pro desk in Big Vic HD
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February 2019 by Andrea Rosales Rivas
A few months back bought ceramic floor for my bathroom and a nice young man helped us did an awesome job! Last night went to Lowe's for some reason I don't know why I always leave disappointed. Headed over to homedepot looking for some more flooring for the rest of my house looked up and that same young man was there and helped us once again! Thanks Devin for doing an awesome job will be coming back for more flooring!
