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February 2024 by saywhat Sullivan
My own experience was terrible. I walked in after booking online for the room. The pictures are outdated. My room had a broken picture in it good thing I didn’t have small children with me. There was a dead bug ( roach ) behind a piece of glass ( gross) the lady refused to call the manager after going back and forth I wanted a refund they are just out to take your money your comfort is not there concern at all. I refused to stay in a place like that. They said they would issue a refund but no refund was issued at all. But I don’t recommend staying there.Rooms: Run down
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February 2024 by Chris Christensen
Terrible customer service, asked for a the document for our service animal and it was sent multiple times with the employee actually typing the address on our phone himself and he gave us grief about it not showing up on his end. Also, charged us 150 bucks for us being there 4.5 hours when a full day was listed on their site for less than 100.
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January 2024 by Esmeralda Terrazas
We arrived with the reservation paid for a room for 6 people and they simply told us that our room was not there, that they could not do anything. Just talk to Expedia and cancel for a refund. The hotel could not solve their problem, give us two rooms when they did have them.
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December 2023 by Erica Cabo
Worst facilities, cleanliness and service I've ever seen at a best western or otherwise! If you're staying here, prepare to be very grossed out. We had to leave a few after checking in, everything stained, dirty and not working. Staff truly couldn't care less and no refund offered. Don't spend your money at Best Western, I don't know what happened to them. Holiday Inn Express Vidor is a much better value.
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November 2023 by Monica Faber
Clean and up to date. No problems. Front desk was helpful.
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September 2023 by Nabeed Hassan
Made a mistake in my reservation and staff suggested I simply pay for my room again and deal with the full cancelation fee. Some amount of compassion feels warranted in this industry but this place doesn't have it.
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July 2023 by Mike Williams
It was horrible had to wait for almost ten minutes before someone even came to the front desk then when I went to use my card and my wife's name is on this card he went to saying that I was trying to read him out of a room and so fourth so I called discover card company to show him that my card was on the way and that I was the account holder and everything he was claimed I was doing was wrong. He then wanted to rent the room and of course I walked out not saying a word. I will never go there again don't care if I had to sleep on the street or even if they was to give me a stay I wouldn't even accept it
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July 2023 by Yvette Imhoof
Older hotel but rooms are updated. Comfortable bed and pool is open.
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May 2023 by Lee Petersen
GROSS!!!. The man checking us in isn’t friendly… no big deal there though. We are Diamond members and was refused an upgrade, not even a bottle of water offered. There are bugs in the room… everywhere. We’re told they’re termites “and everywhere” like weee supposed to “deal with it” climbing on us when we’re trying to sleep. Moved to a new room with black mold… nope we’re out! Also the smell in there is something unnatural ?.
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April 2023 by Leah Oliver
Clean, comfortable, quiet and affordable! Gwen helped to make our stay perfect!
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April 2023 by Patricia Hernandez
We only stay at Best Western love the staff clean nice love you guySafety: Always safetyWalkability: Stores close byFood & drinks: Stores close by
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March 2023 by Mötley Crüe
For the area that it is in I would rate it 7 of 10 if I could. I do want to suggest something though. For your awnings Keep them clean on the underside. It's not a neat freak thing but your awnings will last longer if you do. I worked with a sign company for years before I started doing what I do now. <I would mention but due to Copywrite I cant endorse> . What you do to fix it. Put cotton between the aluminum braces to soak up the spray. Get some isoalcahol 95% and mix it with dawn detergent and spray the underside of the awnings (dont use simple green its to harsh) pull the cotten balls or strips out and wash with a hose not a power washer you will cut the structure of the mesh in the vinyl streached face. Wipe down and spray when dry with a vinyl based coating to protect the underside. Bugs lay eggs and that is acidic and will eat away at your investment. Better to treat the issue than spend thousands to correct the issue now. Stay safe and I had a great stay :) Have a blessed day :)
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March 2023 by Jason Staques
For the area that it is in I would rate it 7 of 10 if I could. I do want to suggest something though. For your awnings Keep them clean on the underside. It's not a neat freak thing but your awnings will last longer if you do. I worked with a sign company for years before I started doing what I do now. . What you do to fix it. Put cotton between the aluminum braces to soak up the spray. Get some isoalcahol 95% and mix it with dawn detergent and spray the underside of the awnings (dont use simple green its to harsh) pull the cotten balls or strips out and wash with a hose not a power washer you will cut the structure of the mesh in the vinyl streached face. Wipe down and spray when dry with a vinyl based coating to protect the underside. Bugs lay eggs and that is acidic and will eat away at your investment. Better to treat the issue than spend thousands to correct the issue now. Stay safe and I had a great stay :) Have a blessed day :)
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February 2023 by Tonia D.
I travel a lot transporting rescue animals. I was en route to pick up so i was petless. They are not pet friendly. The woman who checked me in was so nice. My room was super clean and even nicely decorated. I slept well. They had breakfast the next am and it looked wonderful. Hard to pass up a fresh Belgian waffle. I will add this hotel to the list.
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December 2022 by Elle
I would… avoid staying here. It’s run down, not well cared for, and the staff don’t do much. Our bed sheets didn’t look clean, there was an inch wide crack between our door and the frame which let you easily see into the room, breakfast was kinda pathetic (they sent the breakfast person home at 7:30am so if you don’t get what she puts out at 6am it will all be gone when you get there and no one is refilling anything), the pool was GREEN, and over all the room just wasn’t very clean.Whoever the manager is doesn’t seem to have any business running a hotel and clearly has no passion for his job. This isn’t what I’d expect for over $100/night. It was more on par with $60 hotels I have stayed at. The owner is cheap. Do not say you offer breakfast if everything only gets filled once. The other people I saw in the dining area were audibly complaining about the absence of breakfast. We ended up going to
