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April 2023 by Angela Adams Lawrence
My mother got out of the hospital yesterday morning. We dropped off a prescription at the Vidor Walgreens and said we would like to wait for the prescription because she really needed to start taking it. We were told it would be several hours (by 3:00). We called at 5:00 and it was not ready. We went to the store at 6 and it was closed. After being unable to speak to anyone at the store this morning, my mother drove to the pharmacy and was told they couldn’t read the prescription and refused to fill it. (Although I saw the prescription and it was legible to me.) My mom explained that she had just been released from the hospital, what the prescription was, and why she needed to start taking it immediately. The delay could put her back in the hospital. They told her that they could not verify and still refused service. Mom took the prescription to CVS and they filled it in 20 minutes. If Walgreens couldn’t read the prescription, why did they take it in the first place? If they didn’t realize it at the time why wasn’t a phone call made when they did realize it? Or even mention it when we called to check the status? Or alert us that they were closing 4 hours early? Very poor service and lack of any empathy or compassion for the sick and elderly.
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March 2023 by Donna W.
They are the slowest place ever they move like their hurting if they'd move a little faster it would help an also they could be a little nicer
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January 2023 by Tina LaValle
Working on scrapbooks, great help.Loved this pkace since Hurricane Rita when I 1st got into scrapbooking in Hot Springs,Ar
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May 2022 by Heather Roark Johnson
The only reason I use this place is because Family Pharmacy is closed when I get off work. I will be moving my prescriptions to CVS.
My DL expired 2 weeks ago and I didn't realize it until Gabby, the extremely rude girl at Vidor Walgreens, told me. I wasn't worried though, because I have an unexpired license to carry, which the State of Texas recognizes as a valid form of identification. Oh so sweet helpful Gabby says she won't accept it. So I offer my son's driving permit which is also valid. She again refuses to accept that as well. So I had to go get my husband to use his ID. Once she seen me pull back in with a valid ID she turned into an even bigger b!+ch! You cant work in customer service and treat people that way. Like I said, time to move all of my families prescriptions elsewhere. I do customer service too and I would be reprimanded for speaking to a customer the way she spoke to me. Then she hung up the phone as I was asking when my inhaler would be ready. Keep up the great work of running customers off Gabby!! Your attitude towards customers is completely unacceptable!
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March 2021 by Paul Starkweather
they won't let you use valid Walgreens coupons on items. they find ways not to honor thier coupons. I have no use for companies who scam ppl out of money once they get to the check out. never shopping here again.
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September 2019 by Jessica Douget
The front cashier hallie was so sweet and helpful. Amazing customer service for sure
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August 2018 by Kendall C.
Been using them for years as my pharmacy and never had anything wrong with either my prescriptions or anything else. Really friendly service and willing to help you find whatever you can't find. Also I get my flu shot here every year and they are nice about making sure you are comfortable as they give it.
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September 2017 by Sandy Andrews
I would just like to express my disappointment with Walgreens in Vidor Tx. My prescriptions are being held basically hostage at your store. I tried to switch pharmacies and transfer my prescriptions since you have been closed for over two weeks. You processed my meds so the insurance company and doctors have to be called and I can't do anything until you reopen. You failed to notify hundreds of customers or tell us how to handle this problem. There was no statement issued by your company. I WILL be moving my meds as soon as possible to a more dependable pharmacy. I don't have time to go to another town to try and get a refill at another Walgreens so don't even go there. Thanks for making your customers feel helpless.