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February 2024 by Mal Kitty
Lies about someone being rude over the phone to have them fired because the managers were avaliable to help right away and you got mad. No one was rude. They were blunt and honest and you went full Karen even when they told you they will call the manager. I was off the clock and we weren't even open miss. Also it's against the law and our policy to give our work hours. Especially of managers. No one was rude. Just honest. I'd rather of gotten my manager to call you asap then to have you not be even heard at all.
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February 2024 by Anthony R
Been banking with this bank for about 1 year. Yes there online banking could be better but I love this bank because it is a local bank and I support local Texas owned business. I’ve never had any problems with this bank always very nice…thank you
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February 2024 by Ty H
Poor customer service
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October 2023 by Penny Walter
I have been banking with this bank for over 5 years and I am about to change banks. First off they are terrible about reconciling your online bank register. They put things in different orders and I have never seen a bank make posts the way they do. I make money daily and pay bills daily so they are NEVER accurate with what is actually in your account. Second, the manager, he is a man with glasses, that works in the drive through bank, he has offended me on the deepest level. He is insulting, degrading, and gets involved in personal family matters which had zero to do with him when we have legal actions and are trying to make changes. He is not a kind person and I have never banked or done business with anyone so unprofessional. Bank elsewhere.
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July 2023 by Jannik Schüller
Great customer service in every department. Employees will go out of their way to make things work for you. Highly recommend banking with American Bank!
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December 2022 by Deborah Huebner
I am from another state RV camping here in Waco TX walked into this branch asked the guy teller if they have a notary that could notarized some papers. He asked what kind as soon as I stated for online banking he stated nope we will not. Too bad looking at transfer $$$$ to a good bank take this one off my list.
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November 2022 by Larry McDonald (Mac's Fry House)
We receive phenomenal and courteous service, every time we come to this branch! Love the staff!
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July 2022 by Chris Zuniga
Worst customer service ever?
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September 2021 by david rodriguez
How are you going to charge me at the ATM for getting money out of my bank?
