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March 2024 by Amy Mitchell
Exercise extreme caution when dealing with this establishment. There have been instances of attempts to manipulate elderly customers. Despite claiming not to accept checks, they do so, relying on deceptive practices. It's advisable to scrutinize the fine print thoroughly. Consider switching to T-Mobile for a more transparent and reliable service.
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December 2023 by Kayla Raley
Joshua was amazing! Immediately addressed my needs and went above and beyond with information/support so that I understood my options... Super professional!
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December 2023 by Shawn Simon
Trey is exceptional! He will remember you, provides great customer service, and seeks to understand your unique situation and needs. I have had subpar customer experiences with AT&T in the past, Trey has regained my customer loyalty!
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October 2023 by Louise Perreault
Needed help with a notification app, the young man that assisted us solved the problem. Good service
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October 2023 by John B
Hewitt AT&T is best in Waco area for customer service. I had been going to Waco off New Road and boy this store beats their customer service hands down. Only store I will use for my AT&T needs. Very friendly and helpful to my alll my family.
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October 2023 by James Berry
I want give huge thanks to andrea she was able to get me new sim card replacement super fast as i was in super rush. She had great attitude and customer service skills. And my phone is working way better than it had been for long long time that i didnt even realise there was problem till sim fully faild. So agin thanks!!
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September 2023 by Dominique Morgan
My card was charged twice and now I'm waiting on a refund to my card and have Absolutely NO money until y'all return it.Absolutely ridiculous, poor customer service. I was told money would be refunded in 30 minutes and here were are 24 hours later and no refund yet. Representative lied and clearly needs more training.
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July 2023 by C.E C. Jr
The Att store on 1515 Hewitt Drive has great customer service. A guy named Trey I think he was the store manager was very helpful‼️
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June 2023 by Imoooatcows
Best sore in waco no wait time either
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March 2023 by Amanda Munos
This store is very inadequate to do even a simple new line. I have had nothing but issues since going to this store, 15+ hours on the phone with customer support and they still are not resolved. I was told when I went into the store to establish a new line that "They were too busy and I would have to do it myself" I should of knew better and walked out, but I was trying to get things taken care of. Please save yourself the headache and go across town to the better ATT store for any help.
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September 2022 by Shannon Zander
We were greeted promptly when we walked in. The customer service representative was extremely knowledgeable and was able to quickly direct us to a comparable phone and also assist us in changing phone service.
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July 2022 by Tommie Stamper
They are so awesome at this store. So patient and caring. They always take such good care of the customers.
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June 2022 by William Menchu
This place is shady!!! That's all. Call maker of new phones bought here to make sure they are not refurbished or trade ins sold as new. This happened to me!!
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April 2022 by Matthew P.
Lazy! Walked in a few minutes after stored opened. I was told I could not be helped and needed to go to the corporate store. All I wanted was a Hotspot Router. Even though they had none in inventory, store employee told me he "hadn't seen any in months". You'll have to go to corporate store. I asked "can you reach out to them to save me the trip?" Employee: "No, you have to call them." No attempt was made to find an alternate solution or make any sale. AT&T... I expect better!
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April 2022 by Larry Wood
Just got a new phone and transferred service to AT&T store in Hewitt Texas. Knowledge of employees and service were outstanding. It was a pleasure doing business at this store. Made me feel welcome and they seemed to appreciate my business.
