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July 2024 by Mark Rembacki
There nice but are expensive. I really thought the service would be better though. I have a lot of dead spots still
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July 2024 by Stayce Hightower
Aurora was awesome and helped us with all of our questions. She is great at her job and knows how to treat people.
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July 2024 by Ann Estep
Your representative, Christian F. gave me very good help yesterday. That was on 6/28/24.
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July 2024 by Samuel Corson
We had to wait for about 15 minutes before anyone can speak to us, but our issue was quickly resolved when the manager came and gave us a new SD card.
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June 2024 by Christina Lanzer
Very helpful, great prices
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June 2024 by D Linder
Customer service was great until I got home and found out I have a charging cord but no box to connect it too. Really?! The price for a phone is outrageous enough. Unless I spend another $40, I just bought the most expensive paper weight. ? Would have been nice to know before the purchase.
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June 2024 by Robert Vaughan ll
Went in for an upgrade on my phone and was being helped out by Aurora. Was told that I can receive a 300 dollar credit towards a purchase of a new phone. She asked if phone was in good condition and I told her that my old phone has a crack in the bottom left corner and showed her where it was at. Told that this wouldn’t be an issue and that I can still receive the credit. Phone I picked out wasn’t in stock. Was ordered and shipped to my home. Given 30 days to return my old phone. Two weeks laters now and showed up to return my phone. ATT wouldn’t accept my phone due to damage. Again I was helped by the same person (Aurora) and said that the return can’t be done. She spoke with her manager and now saying she can’t truly remember the conversation. Explained to her the conversation we had two weeks ago and still can’t fully grasp the details of the conversation. So now I’m stuck with a new phone and old phone that has wiped with a sales associate who can’t remember anything. I wouldn’t recommend this location or especially being helped out by an associate (Aurora) that says one thing and does the other.
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June 2024 by Patty Zehr
Very rude. Went there to.ask a question and they help people that came in after us
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June 2024 by Lorna Horstman
This is the best AT&T location! Everyone is happy to help and very knowledgeable. Aurora is our favorite! She helps us so much and was so patient and kind with my elderly mother! She’s the best!
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June 2024 by Chris Zepeda
Evelina is a great sales representative to talk to. If you have ANY problems with your phone she is very experienced. Not a long wait also. Waco Dr At&t store is my go to store now.
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June 2024 by Casey 2 Guns
Fatema Is my preferred associate. Great veteran to work with.
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June 2024 by Jason G
Busy but good service
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June 2024 by Lucas Armstrong
Both Gabby and Jay were knowledgeable, courteous, and a pleasure to work with
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June 2024 by Brian Layton
What a beautiful store so clean.Aurora helped me and she was awesome !!! I felt like family when I first walked in the door.
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June 2024 by Shane Russell
Jessica was dismissive and rude. Completely made me NOT A FAN. Worst customer service ever. Continued to tell me I was not an authorized user. Had another associate look up my account and he was able to find me as an authorized user immediately. She is definitely a staff member management should reconsider as having part of their team. Disgusted with this visit. Hire better ATT
