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March 2024 by Andrew Ham
The Avis Waco Airport location has staff that truly care about their customers. Elvie is a gem. Thank you for your kindness.
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March 2024 by St. Lo B
Rental agent was friendly. No agent at airport drop-off- currently, awaiting for a reversal of an overcharge ... otherwise, clean vehicle and friendly customer phone service.
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February 2024 by April Strickland
Not bad just the car’s cigarette thingy didn’t work so I couldn’t use my radar detector
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January 2024 by Danika Lin
Absolutely the worst car rental company, choose ANYONE else. This Waco office deserves -5 stars, unfortunate 1 star is the lowest option. Had a nightmare experience with a car rental I reserved and PRE-PAID for in their app. Do not even bother pre-booking, because they will not pay any attention to your reservation, and charge you again as a brand new reservation.The receptionist (blonde older lady) seemed nice at first, until she actually had to do her job. I showed her my booking number, which she looked at like it was a foreign language she had never seen before. I thought it was strange that she continued typing away, asking me my name and details, after I already entered all of this online. I told her repeatedly “You know all of this is already in my reservation?” and even wrote the reservation # down for her on a piece of paper. She said “oh yes it’s fine, I can see you here in the system, I am just confirming your details.” She continues still as though she is making a new reservation. I thought this was strange, and had alarm bells going off as this drug on.As I had reserved and paid for this in advance because I had somewhere to be (like most people who rent a car), it was even more insane how long it took her to “check me in.” After about 30 minutes of her gathering all my same details as my app reservation, she then tells me the car I booked wasn’t available, but that they had a different one they could give me at no additional charge. Fine, I just need to get going and wrap this up. After an HOUR total doing this clown dance and then her finding the car keys, she asks me to swipe my credit card to “save my card on file for incidentals.”At this point, I have zero confidence in anything she is doing, and tell her “okay but I already paid, and saved my card on file in the app.” She said she knew this and it wasn’t going to charge me again, it was just to confirm my card on file. Since I am now way late to my appointment, I just swiped my card on the reader. I am now concerned this lady has absolutely no idea what she is doing and may have overcharged me. She has now collected all of my details as though she was making a new booking, had my card swiped, told me I wasn’t being charged again, and I shouldn’t worry.Lo and behold, I log into my bank account while standing there and see a NEW charge for almost $500! I am now super upset with zero patience left. The total I have been charged for a (1 day!) reservation is now almost $700. I tell her she screwed this up and over charged me exactly as I thought she was doing, and that she needed to refund this immediately. She goes full unaware ignorance claiming she doesn’t do refunds and doesn’t know what happened, because she “just works at the front desk and doesn’t know how the card machine works.” That I will have to call the 1-800 Avis number to have support look at it, as they are the only ones who can do refunds. She continues “but I am sure it will be fine, I think the duplicate charges will just fall off! Support will see you already paid in the app and remove the other charge, don’t worry!”I proceeded to call support, and confirmed exactly as I thought, this lady made a brand new reservation and indeed charged me again. It would take up to a week for the refund to go back on my card. Because, you know, we all have infinite resources to tie up over $700 on a rental, that was originally booked for $200. Absolute SHAMEFUL.The best part is, when she charged me for a brand new reservation, it was a HIGHER cost than my original pre-paid reservation. Avis told me I would have to return the car, and check out again in order to get the correct charge I pre-paid for. This obviously wasn’t possible, since I had rented the car to go out of town and couldn’t just drive back to Waco. I am still dealing with the credit card dispute and fighting to get this fixed, over a month later.
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January 2024 by Matthew Johnson
Profesional, timely, great cars, and customer service was 5 stars.
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December 2023 by Dianna Wilson-Jones
Do not book with Avis in Waco. The counter clerk Elvie was rude and unprofessional and claimed she didn’t know what the charges were and I didn’t accepted the insurances charges yet they were on my receipt. She claim it was Priceline and it was her and Avis that charged me extra. Keep your money and go with another company. You’re welcome.
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December 2023 by teresa camden
Very poorly lighting. Badically NO light at night at waco Airport where I had to pick up AND drop off my car at night
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December 2023 by John Murgolo
Absolute 5 Star experience with Elvie at the Waco Regional Airport. She was great to work with, and did an AMAZING job!!!!
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October 2023 by Earl Granville
Evelyn was great! Thank you for your time and last minute vehicle change.
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October 2023 by Joe Cymerman
Avoid this company unless it's life or death( maybe even then) I booked a car from them on a Thursday, 1 day trip , I had to extend my trip so i contacted them for a simple 1 day extension. The price increase to extend it for 1 day was over 120% from $115 the first day , they wanted $240 a day for the 2nd day. I've done this several times with Enterprise, the rate changed some but not like this.
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October 2023 by Robin Tapp Lemons
Kinds busy,people were nice enough.but remember to gas it up before you return it or get ready to pay alot more.
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August 2023 by Kyle Faraday
Genuinely compassionate employees at both pick-up location in Waco Regional Airport, and Texarcana Regional Airport!
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July 2023 by Richard Worth
Great driving suv and air conditioner worked great, kept us nice and cool in the hot Waco summer weather.
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June 2023 by Ellen Winfree
Nothing wrong with the experience. Waco airport is currently under construction, so things are a bit displaced right now. The agent looked to be using antiquated equipment, but no issues with the car itself.
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June 2023 by Paula Norwid
If you need a larger passenger vehicle in the Waco-Temple area and you can't find one, call Avis, they really came through for us.Great service!
