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April 2024 by Gracemarie Rodriguez
Michelle is the best !! She as able to help me out and fast. She was so compassionate and caring. After having the worst experience on the Hewitt location.
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March 2024 by Joey Moreno
Some of these posts are pretty harsh, which confuses me because I have had nothing but great experiences every time I come here, which is twice a week at times. The staff is wonderful. So pleasant and helpful. Please don't let the negative posts fool you. These folks deserve 5 stars.
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February 2024 by Jared Newbern
Man, this place makes you hate banks.Some people are great. Some should be working at McDonald's.
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February 2024 by Josh Estrada
Terrible management, I have never had a pleasant experience coming here.
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February 2024 by Christopher lawrance Ivester
Jamie Brown Keeps A Close Eye On Them Dollars Yall Megan She Does Too , Highly Respectable !!! ... ?
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September 2023 by Frank Deleon
They have more people walking around drinking coffee and on their phones and two cashiers10 people in line waiting you have to do better
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August 2023 by Vianey CORONADO
There are no negative starsSad experience of lines into the lobby, trying to come in earlier but no thar did not help
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July 2023 by Minh Ngo
UnderstaffedOnly one teller been waiting 10 mins and there’a a line of 10 people behind me
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April 2023 by Xavier DeLaFuente
Great team. I personally dont have an account with them, but i do use them for work deposits, and my s.o has them for her personal account. The ladies at the teller are always so very helpful. They are the best.
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August 2022 by Ericka Ortega
Inside smells like comino and onions. Came inside to cash a paper check, was considering them for a bank so I can have a bank account for my direct deposit instead of driving to Killeen/Fort Hood to cash my check today but this is definitely a no. I walked in about 30 mins ago and the same two people are in front of me. We haven’t moved not once. They have one senior citizen working the front desk and just one , 1.. UNO !! Wth ?!
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January 2022 by Lakisha Hughes Rolfe
I would rate less than 1 star if I could. My husband and I went into this branch on 12/23/21. He had drawn money out of his 401K and we wanted to deposit it into our checking account and see if we could possibly use some of it due to the fact that we were traveling for the holidays and it never hurts to have a little extra just incase something comes up (we live in a small town no BOA we either deposit over the mobile banking app or drive to a BOA). We knew that there was going to be a hold time placed on the funds due to the amount (no problem we had done this before a few years back so we expected it). We were told by the clerk inside the bank that $200.00 would be available to us the next day (Christmas eve??...ok). He then he gives us a print out of when the remaining funds will be released (We have the print out). I make arrangements to pay so bills based on what we were to and the print our that I was given. We spent some extra money over the holiday with the family (BECAUSE WE THOUGHT WE COULD!!!). Needless to say there's not a penny of that $7,000.00 released anywhere in our account and today is 12/30/21. Our cell phones are off and there are other items being declined for insufficient funds. I'm going to see if I get any results today. I'm the type of person who will give anyone a chance to fix a problem, but if I feel like you just flat out don't care or aren't willing to take responsibility for your part in a situation. I'll do everything in my power to get justice, and I don't care how long it takes.
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September 2021 by Zamir Mamytov
The most unprofessional employees! Disgusting!!!!!!!
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June 2021 by William Sells
I am in awe of this banks level of incompetence. I went in to do foreign currency exchange and was blown away. They were completely clueless about the currency. They didn't know the denomination, exchange rate, or even what country the currency belonged to. All of this information being readily available with a quick Google search. After about an hour of stunningly lackluster results they offered me about 40 percent of what it was valued at. Needless to say, I walked out blinded by the what has to be the most mind numbing experience at a bank ever.
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May 2021 by Sam Baez
The bank is always busy but they manage to keep it moving. Arrive with a little bit of patience, they will assist you as soon as they can.
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May 2021 by Diego QR
The drive-thru is quick and easy! Great job!!
