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July 2023 by Rachel Sine
Banker and always friendly and helpful. Account reps helped me so much when I had issues. Best bank in town for small business.
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October 2022 by Patricia R.
My husband and I had to open a new checking account in September and Thomas Elliot was at the Lake Air location and opened the new account for us. This was September 30th. We chose custom debit cards and received the standard ones instead. We are still waiting for checks 2 weeks later. Nothing about this experience was pleasant.
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September 2022 by Brittany Edwards
BEWARE! ATM ate over $1500 cash and did not credit my account for it. Spit out a receipt saying to call a number to resolve it. Now I am being told an investigation will take up to 10 days before they can issue a temporary credit. As soon as this is resolved I’m switching banks. I highly recommend banking anywhere but here.
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July 2022 by Frank Hawkins
This location has to be one of the worst in Texas. No drive thru service,you may have two tellers at the counter on a good day. A greeter who sits by the door for deposit only. There is no urgency to help the customer to get in and out of the bank. Sad, just sad.
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January 2022 by Dale Smith
No problem, machine worked as always
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June 2021 by Kayla H
Terribly slow, I don’t understand how you’re one of the nations largest banks and you only have one person working in the lobby, and no drive thru. It’s ok I definitely plan on closing my accounts immediately!!
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June 2021 by David Foo
Easy and efficient service with Alisha Worley. I had an appointment at 1 PM and I finished up everything in 15 minutes. Helpful and kind service is always well received. Many thanks!
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June 2021 by cedenoJ420
Couldn’t give them 0 stars but I wish I could. Just avoid this place if you want good service.
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May 2021 by John Potter
1 teller 22 customers. Pathetic
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January 2021 by World Traveler
1 teller for every 25 people! BOA was terrible before the pandemic now it’s just plain pathetic!
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November 2020 by Mike Dodson
Only one functioning ATM today. Very long line. Please add ATMs or reopen drive thru, at least for the duration of the pandemic.
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July 2020 by JOSHUA DONOSO
Absolutely horrible service!!! 1 teller, 8 people in line and where’s the manager? Sitting off to the side helping no one! Jump behind the line and help the way a manager should!! Will NEVER come back here! Might as well close this branch down!
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July 2020 by Redneck Tires
Horrible bank will never use!!!!
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June 2020 by Mayakah Charaab
I never leave reviews but i had to in this case. Every time I come there is always a wait to see a teller regardless the time of day. The drive thru is permanently closed and seems like there is never more than 3 people working plus there is only one teller available with multiple customers waiting. The employees try and do the best they can but this bank is consistently a joke and needs new management. I'm glad I'm moving soon so I never have to come back to this specific BOA.
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June 2020 by d russell
hands down the worst bank in the area. They only employ 3 people and only one of those does any work sometimes. How this branch is still open baffles me.
