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January 2024 by Google user
Love all the styles of boots they have. The clothes and belts are beautiful. Just need women's jackets and over hauls like they have for the men. Other then that great place to shop.
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December 2023 by Tracy S
I've never been here before. I'm not really into western wear but they have a great selection of items for everyone's taste.They have First Responder and Military discounts and a store loyalty program where you can earn points and receive a birthday discount!It's a nice store with helpful employees.
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November 2023 by Grimoire G
- a Build a Bear for gay cowboy costumesMajority of their products are "imma cowboy' costumes. If you want a skin tight shirt made out of the Texas flag or some pixie boots for the local dance off, they got you covered.The only worker was steadfast on only helping the guy he was flirting with, and blew off my questions.I was not able to find sturdy conservative black steel toe work boots on my own.The limited supply of effective utility boots was disappointing and largely outshined by the "build a bear" workshop for flamboyant cowboys.
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November 2023 by mel
me and my mom are from indiana and we were in waco for vacationawesome kelly was so helpful and incredible- the hour or so that we were in the store was legit probably one of my favorite parts of the whole vacation because kelly was so helpful and kind with us ??
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October 2023 by Mark Gedicks
A Northerner stomping around in Texas - don't know much about boots but wanted a pair. Lana was patient and helpful. Found just the right ones! They had a good selection. Lots of options.
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October 2023 by Lucia Zapata
A lot of choices of boots.There’s a lot of clothes for men women and children from baby to toddler up to young age. Fully staffed store but no help when needed. Bought a pair of boots.
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October 2023 by Larry Joiner
Other than high prices, I don't like the way the boots are lined up on the shelf. Very difficult to find size and style. None of them are in boxes. Too much to look at. Also, they didn't have my size.
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September 2023 by John Deluca
I got a pair of lace up hawks was told they would hold up OK in oil-based mud and diesel even with there boot wax they only lasted a week the rubber on the toe swelled up on day two and it was down hill from there I would not have recommend this boot or any boot I didn't know would work took a chance an my feet payed I recommend carheart for a good cheap boot they lasted me 4 months
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September 2023 by Gayle
Night manager is amazing and so friendly, love her
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August 2023 by Trisha Ingram
Kelly and The gentleman working with her on august 11 2023 at about 7 pm. Just let me tell you they did soooo great!!! Their customer service was amazing!!
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August 2023 by Casey Soper
Jennifer is amazing! Such accommodating customer service, I highly recommend this store. They have such a great selection of boots and clothes and usually have great sales going on.
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July 2023 by Robert Alexander
Great knowledgeable staff. I have been buying boots for over 40 years. The staff were the most knowledgeable about boots, leather, and soles I have ever spoken too.
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June 2023 by Lindsey Fedro Boren
My fiance was looking for a new pair of boots and we went here first and were so glad to have done so. An extremely friendly and very helpful employee named Aaron helped us. He had a lot of great useful advice and was the perfect salesman, there to help with anything but not making you feel rushed or pushed in any way. They have like a ton of boots to choose from for both men and women. Girls, here's a great tip: You can get boots from the kids' section for about half the price!! I'm a size 7 which is equivalent to about a child's 4, and the price drops from 200$ or more to 50-60$. Really pretty and unique jewelry here too.
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January 2023 by Olivia 1
I wouldn’t give them a star but I had to in order to post this review. I came in today to exchange a jacket that I got for Christmas and clearly the staff didn’t want to assist me. The moment I walk in, the ladies (5) were laughing and talking at the cash register and I clearly interrupted them. They asked for receipt, I told them it was a gift. She said they couldn’t help me without it. I called my sister to see if she had receipt, she has to now look for it. This is ridiculous!! I will never shop at THIS boot barn again!
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December 2022 by Estanislado Munoz
Best customer service I've seen in a while. Jennifer and Ash deserve the Nobel peace prize for patience! Their knowledge of boots is impressive.
