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March 2024 by Tara Ashworth
Bush’s DOES NOT abide by the law! I was just turned away from being served by the General Manager who identified himself as Nick for having my service animal with me. THIS IS NOT OKAY!!!!Food Establishments (Texas Health and Safety Code, Section 437.023)• A food service establishment, retail food store, or other entity may not deny a service animal admittance into an area of the establishment or store or of the physical space occupied by the entity that is open to customers and is not used to prepare food.Prohibited Discrimination (Texas Human Resources Code, Section 121.003 - 121.006)No common carrier, airplane, railroad train, motor bus, streetcar, boat, or other public conveyance or mode of transportation operating in the state may refuse as a passenger a person with a disability because of the disability, nor may a person with a disability be required to pay an additional fare because of their use of a service animal, wheelchair, crutches, or other device used to assist them in travel.No person with a disability may be denied admittance to any public facility in the state because of their disability. No person with a disability may be denied the use of a white cane, assistance animal, wheelchair, crutches, or other device of assistance.A person with a total or partial disability who has or obtains a service animal is entitled to full and equal access to all housing accommodations, and may not be required to pay extra compensation or make a deposit for the animal but is liable for damages done to the premises by the animal except for reasonable wear and tear.A service animal in training must not be denied admittance to any public facility when accompanied by an approved trainer.A person may not assault, harass, interfere with, kill, or injure in any way, or attempt to assault, harass, interfere with, kill, or injure in any way, an assistance animal.A person is not entitled to make demands or inquiries about the qualifications or certifications of a service animal for purposes of admittance to a public facility except to determine the basic type of assistance provided by the service animal to a person with a disability.If a person's disability is not readily apparent, for purposes of admittance to a public facility with a service animal, a staff member or manager of the facility may inquire about:whether the service animal is required because the person has a disability; andwhat type of work or task the service animal is trained to perform.Penalties For and Damages Resulting from DiscriminationA person, including a firm, association, corporation, or other public or private organization, or the agent of the person, who violates the above provisions, commits an offense. An offense is a misdemeanor punishable by:a fine of not more than $300; and30 hours of community service for a governmental entity or nonprofit organization that primarily serves persons with disabilities or for another entity or organization at the discretion of the court, to be completed in one year.A person, including a firm, association, corporation, or other public or private organization, or the agent of the person, who violates the above provisions, have deprived a person with a disability of their civil liberties. If applicable, the person with a disability may maintain an action for damages in a court of competent jurisdiction, and there is a conclusive presumption of damages of at least $300 to the person with a disability.ADA Requirements: Service AnimalsThis publication provides guidance on the term “service animal” and the service animal provisions in the Department’s regulations.Beginning on March 15, 2011, only dogs are recognized as service animals under titles II and III of the ADA.A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability.Generally, title II and title III entities must permit service animals to accompany people with disabilities in all areas where members of the public are allowed to go.
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March 2024 by Cherece Scott
Tender so hard I chipped my back tooth, last time I will ever eat at this location, it was definitely fried the day before and warmed up?
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March 2024 by Dan Pullin
I encountered the most PATHETIC customer service attitude from an employee that I've ever experienced in a "fast food" restaurant before at Bush's Chicken in Lacy Lakeview.Some young man, whose name I was told is "Josh", that had the title Manager on his red shirt, but was later told by another young man who said he was the actual Manager who did not have that title on his gray shirt, is a person who has no business waiting on the public at all.I was kept waiting for my complete order, which amounted to almost $80 dollars, while he finished other orders for people that arrived after me, as he threw portions of my order up onto the counter from time to time never giving me any indication of why this was taking place. After waiting for around 10 minutes at the counter for my order to be completed, the gray shirt Manager asked if I still needed anything else, at which time, being unavoidably upset, I told him that I still needed 3 more items to finish the order that should have been handled long ago. Finally, the order was finished without any apology whatsoever for my inconvenience from either man other than being given a very weak excuse by the gray shirt Manager that it was their mistake.Do NOT do business with this establishment.
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March 2024 by Heather Alfred
This place was disappointing. Fries are old and cold gizzards are old and hard and cold. The Dr Pepper my husband got was brown like tea only carbonated water. The server was rude and laughing at us for I’m assuming the bad food she gave us. It’s dirty we took our food back. It’s terrible. Do better bush’s this is not quality service by any means.
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January 2024 by Philip Patrick
I have been wanting some chicken livers and very few chicken places sell them. These looked good but seemed to be overbattered and then overcooked! Never had them this bad before, i hope their chicken is better. The gravy and mashed potatoes and the roll were all great.
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January 2024 by Rhonda Newman
Food was old,cold and NASTYEEEEE !!!!
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January 2024 by Jack Morton
What happened to the days when Bush's had CHEAP PRICES?!!!
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January 2024 by Olga Ruiz
I went through their drive thru line today and one of the. At hops started yelling to another. Not to take my order because there were other cars in front of me. It’s not my fault all those other cars got in other lines. They ignored me and yelled for me to drive back around. Never again.
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December 2023 by Shelley Sanchez
I absolutely love this Bush's on Crest! The workers in the drive thru are always always ALWAYS nice and fast!
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November 2023 by M IGRAINE
Not the Place that I used to visit in my youth.The food was to go and just wasn't prepared properly. The rolls weren't cut in half but I washed the kid rip them in half so now the tops are crushed.I'll never again eat at a Bush's Chicken.
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October 2023 by Tim Padgett
Order 6 piece tenders and okra the tenders were small last of the tenders okra was old went back in and said their tenders come small rude employees no customer service what happened to this
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October 2023 by Katasha Pollard
Food was fast taste great! Great service a little disappointed in how cold it was in there but overall a great place to eat!
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October 2023 by Matthew E.
Food took 30 minuets and still wasn't out I felt like I was gonna get shot. Workers were seen messing around in the window not doing anything whilst me and another nice old lady were waiting for our chicken after a heartfelt Aggie loss
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October 2023 by Jeff Thomas
I love some bushes chicken. Much better than chicken e
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August 2023 by John Mills
The chicken and biscuits made you smile. The people were friendly and brought our food out to us and were very friendly, asking how we were doing. This is good service.
