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December 2023 by Terence S.
Contrary to several recent reviews, the customer service was outstanding. While this review is written during the Christmas holiday season, it was a Monday afternoon. About every 2 to 3 minutes, a staff member would walk by and check on me asking if I needed anything, if I had any questions, and along those lines. the checkout lines were long at times, and they probably could've opened another register or two, but there was no lack of customer service. There's a pretty big selection, the boot section is the most well organized, the rest of the store is a bit of a mess. Shirts are the shirts, jeans are with jeans, but if you're looking for specific style or size, they're all mixed in. The big and tall rack was not exclusively, big and tall, and actually, there was a sprinkling throughout the store of big and tall items. Most of the items that we got were on sale, Accessories for a reasonable price. If I'm in town or another location where they have a store, I'll definitely pop in and see what I can pick up as this was a positive experience.
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October 2023 by Claudia Lopez
My husband loves Cavenders for their products and service. Unfortunately we went in this week with the purpose of buying a pair of pants. He found some pants he thought were a deal. There was a price labeled for 24.99 and all the pants in that area were the same so we assumed wow I guess they are sale. We go to check out and they ring up as regular price. I let her know there is a signed displayed with 24.99. They call the managers on duty ALEXIA and REECE. They go over to the display and say that isn’t the correct price and pull the display and say “This is the incorrect price and it’s a for the other pants on this wall” mind you it’s a completely different wall not even for pants near the display. ALEXA proceeds to say “well the style isn’t even what it says in the display”. I personally don’t think as a customer it is my job to have to check and double check your employees job and make sure that the style matches what is on the sign displayed. All the pants near that area were the exact same thing. Cavenders management needs to double check their display or put a sign saying our employees lack reading skills and will place displays in the wrong area it is your job as a customer to read the price and style and make sure they match.
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October 2023 by Rognvaldr C
Friendly staff. Well maintained store.
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October 2023 by Douglas Saffell
Absolutely amazing staff. Very helpful and respectful of your wishes
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October 2023 by Luara Boaz
Way to high price no one wants to help
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October 2023 by will Ing
Wife tried on boots girl had pulled forHer .she was walking around one bootAll she pulled each one , had go restroom, I got back she had to goWe were going to check out theyGot on intercom security to front2 times . That makes you feel likeYou don't want to make a purchaseThere , we paid and left
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August 2023 by Shakisha Brewington
They named it Cavender's Boot City. It should be called a Cowboy's Heaven. Ariat, Wrangler, boots, and more boots, cowboy hats, belts, and more. This is a great place for everyday wear or to prepare for the rodeo.
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June 2023 by John Brinegar
Colby did an excellent job getting my old stetson cleaned, and formed. There are times this location is short staffed, but they have excellent customer service if you're patient.
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June 2023 by Brenda Davis
It was such a nice place to shop. Huge selection. Staff was very helpful .
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April 2023 by Joshua Salazar
I went in with the intent to purchase boots and some other items. Great Products at this store but the Customer Service is horrible. They had plenty of staff walking around and walked right by me and my kids as I held a pair of boots we were interested in buying but needed another size. I even walked into another aisle where an employee was standing and he walked right past me before I could speak.
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April 2023 by Ed Wilke
Fantastic selection. A bit pricey for my taste. Clean store.
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February 2023 by CJM
Short staffed, needed help with boots , walked around looking for help. only saw one employee a cashier working, I'll try boot barn.
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December 2022 by Janet Armstrong
Always the biggest, and best selection In the Waco area. We took a hat in for reshaping, and the young man working the counter did a fantastic job. They also have more boots on the shelves than anybody else!
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November 2022 by Dustin Keck
Went this morning at 930ish to but a specific pair of boots, noticed the security device through the side of the boot in the stitching, and told the guy who insisted on hovering even though I had told him I didn't need assistance, who then proceded to badger me saying that they will all be like that even if I order online and then that I wouldn't even be able to get them online. Way to make sure I know you make a commission and you need the sale, however I do not like to be spoke to like I am stupid and due to the way it made me feel I will NEVER return to this location possibly not even this company at any location
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November 2022 by Stacey W.
False advertising .Every time I come to the store and shop the sale rack they do a "bait and switch". When I go to check out the item "wasn't supposed to be on that sale rack." I have taken up multiple sizes of the SAME shirt that is "on sale" and yet somehow they are ALL on the"wrong" rack. Just happened to me again this morning .All 3 shirts I went to purchase were supposedly on the wrong rack .I realize that items can get moved but they should have some way to distinguish sale items from "misplaced" items . They are not "misplaced".Just false advertising.Period.