Greyhound: Bus Stop

Hours: Greyhound: Bus Stop in Waco is a clean and quiet terminal with ample seating and helpful staff members who provide assistance with bus schedules and general information. The facility is well-maintained, and the bus drivers are friendly and do a lot of work, including selling tickets, loading luggage, and answering questions. However, there are some notable issues. The bus desk is often unmanned, meaning travelers must ask drivers for help, which can be inconvenient. There is no on-site staff to assist with inquiries or to notify passengers about bus delays or cancellations. For example, some travelers experienced unannounced bus cancellations, and rebooking required phone calls to customer service. The station used to have staff at the counter, but due to budget cuts, it no longer does, and passengers are left to rely on drivers. Additionally, the absence of a ticket kiosk hinders easy purchase of tickets. Despite these drawbacks, the staff are generally helpful by phone, and the facility remains a key transfer point, though it would benefit from more on-site assistance and better communication.

1. Waco, Texas