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December 2023 by James, Bradford Keys
I'm giving this a two and being gracious only because the landscaping and the newness of the place is beautiful ❤️ the place is, well how can I say this, I found the first self-service help desk I've ever seen,, the only station that had their stuff together was the one in Dallas proper everywhere else I went was a crime waiting to happen homeless people sleeping on the periphery not their fault but a lot of crime a lot of trash a lot of defecation and horrible smells around the building very sad to see it in that state of affairs but our infrastructure is breaking down in the nation and I have seen it from Amtrak and our Greyhound bus system bought out by flixbus in Mexico and they are wrapping the buses fixing the engines cleaning up the interiors and rolling them on down the road much to the chagrin of people trying to be punctual if you're wanting to get there you'll get there but it won't be at the time you say. And I hate to say that this is also true of Amtrak they have the original engines that they built in 1971 on the train station tracks right here in sunny Austin. they need to switch over to GNX electric trains but they are very very expensive as you can imagine and they are still nursing these two old diesel beasts and getting every penny they can out of them it is disheartening to be followed both in the bus and in the train by the repair truck ?... You can tell the employees are top-notch and doing the best they can this is about maintenance preventative over curative and that's all everyone else was really top-notch about the job they were doing,.. big ups 2 the security guards and the other employees that as a skeleton crew keep Greyhound and Amtrak on the road now this is specifically for Greyhound review my amtrack review is separate. But very similar... ???
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December 2023 by Peter Treadwell
Greyhound bus service has sunk below its old dependable and enjoyable standards. If you can buy a plane ticket.
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December 2023 by PAMALA Watson
No one at service desk because everything is online. So if you have questions or concerns..You're on your own!
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October 2023 by Michael Mendoza
Sucked 1st driver didn't announce leaving. Left me. Had to buy another bus ticket next bus.
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August 2023 by S Johnson
The employees are always very very helpful if you need bus schedule times or any general information however if you ever want to catch the bus from Waco to Dallas don't book The 9:15 a.m. trip because they never show up
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July 2023 by Rosalinda M Canchola - Solorzano
Well it was my first time going to Waco Greyhound dropping off my brother to catch a bus going to our sister's who lives in Delaware. I was surprised to see the place closed.. being I'm not from Waco it was unnerving leaving my brother there alone so we stayed till the bus came along mind you we live over an hour and a half away but everything went well and he should soon be with our sister ? thank you for being available by phone for our questions and the bus driver was pretty cool
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July 2023 by zGlitch
Booked a trip on a bus that Greyhound said they couldn't find any data for in their system. Waited 3 hours for the bus, and a bus showed up with the same bus number but had a different route. Was rescheduled for another day.
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July 2023 by Gilbert Guzman
Nice and smooth.water fountain, bathrooms,snack and beverage ? machines.
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June 2023 by Samuel Robinson
Greyhound does not exist in Waco, Texas. You can be picked up and dropped off at the Waco Transit Station, but you are not about to have a conversation, get directions, pay for a ticket, ask for a job with any Greyhound personnel.??? None of that exists about Greyhound Charter Bus services in Waco, Texas!!!? You are bound to be lost in Waco, Texas trying to ride The Greyhound.??
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June 2023 by North DaVision Ent
This location men's bathroom was terrible and if your catching the bus on Sunday be prepared to sit outside the bus station.
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May 2023 by Google Poop
You can drive from Monterrey to Fort Worth in 9 hours or you can ride Gayhound for 20 hours 30 minutes without hearing a peep about the oncoming delays. You decide.
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April 2023 by Jenny Padilla
Nice and quiet place .Some employees were nice ,I didn't like how biased some of them were.The main lobby was clean and kept up with ,woman's restroom needs more attention.Overall it was great.
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March 2023 by alana trumbull
Hello, gotta go!! Nice ride Marty!! Billings Montana
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December 2022 by Geeta Hamilton
Bus drivers are terrible, buses don't show up, no customer service. Very terrible place.
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December 2022 by Yolanda Johnson
I just went here to pick up a bus schedule for someone. I was helped very fast.
