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October 2024 by Janice Kohl
Part 2
Continuing review from David Claxton. Ran out of room
After the driver left, the kitchen was not finished being packed. We had no walk through, so if we did we would had known. Not to mention it was 11pm at night, and we did indeed leave because of having to meet the crew in MS. How we found out we were missing items was when we finally moved into our new home and unpacked. Part of the kitchen was missing. We called our buyer of our old house, and she confirmed indeed they left everything we mentioned to her. She has set everything aside. Some of these items are family heirlooms. We contacted Central Transport, and talked with Alta. Whatever her name is. She said there was nothing they could do. She then proceeded to give customer cares number to see what could be done. Make a long story short UNITED a is denying to help at all. Nothing. We’ve saved all emails, and even texts with the new owner in regard to this matter. This Alta person has defamed our character, and claims the driver did a walk though. NO it never happend. Between the days chaos and how late this horrible crew went into the night, he just LEFT!
We have other missing items,damaged items,and of course the un missing items at our old house they have said blatantly they will not get, nor help us. We’ve decided to file a claim, and now file a lawsuit for the fiasco with our dog asking for reimbursement of the expenses we incurred in order to head all the way back to Texas to bring our sweet loved dog home. We also will be asking for stress, and loss of wages. We as a customer should not be penalized becuase the crew THEY a hired did not do the job right. They were unprofessional, unorganized, not focused, and honestly should not be doing this job. As for the local office and Alta, you do not lie to get out of accountability for your terminals mishaps and hiring a crew that lacks knowledge or the professionals skills needed to complete and do a task with such responsibility. How dare you accuse of us of having a walk though when it never happened. Your office is well aware of all the details of which took place that day in Groesbeck TX with your crew, your estimator, the dog, and leaving our house over 12 hours later. Karma is a thing. Ya know? Your crew is responsible for all this, and they are the ones that should be held accountable.
Pls do not use this company, and stay away from Appleton movers as well in San Antonio. The whole move was a fiasco from start to u til now. Horrible horrible companies, and this includes United for now helping as well. You have not heard the last of this Central.
Update. The response from the owner is very ill/misinformation. We have contacted CT after the move, and even Appleton. They sent us a claim form VIA email. Unfortunately, these are not lost or damaged items we are requesting, it the items they INDEED left at our old home. As mentioned some of the items are family heirlooms. They are also very aware of the dog situation. We have since filed a complaint with the BBB. It is now under mediation, and trying for a resolution with United. We have uploaded pictures of the left items, the confirmation from the new owner of items left, contracts, invoice, emails of communication about claim forms, and etc. we paid for our kitchen to be packed. That was extra money. They did not complete the contract, as they failed to finish packing the kitchen. We did not get the service we paid for.
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October 2024 by Emily DeRatt
I originally booked my cross country move with a different company, but after a friend had a bad experience with that company, I called United to switch. I was still very nervous about the process but it could not have gone smoother or been a better experience. From the initial walk through, to my point of contact throughout the process and the crew- everyone was amazing to work with. I will not book with another company for any other move!!
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June 2024 by Nancy Marquis
The employees go out of their way to help.
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November 2023 by Anthony Guti
Nice mover qith frinde faces
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August 2023 by Bradley Monrial
Aidadh.nhaasap
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August 2023 by Herman Lockhart
These guys are the best! Unmatched customer service. My team, led by Mr. Jose, was prompt and carried themselves with the utmost professionalism and care for my - the customer - items.
The level of attention to detail and accountability for all moved items was outstanding.
I greatly recommend and commend them for their service!
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May 2023 by Samantha Garcia
Profesional and proficient, José Castro & Chelsea Allen packed my familia household goods in a timely manner with great communication skills. Recommend their services.
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April 2023 by H. Cliff Lockhart
These guys are the best! Unmatched customer service. My team, led by Mr. Jose, was prompt and carried themselves with the utmost professionalism and care for my - the customer - items.The level of attention to detail and accountability for all moved items was outstanding.I greatly recommend and commend them for their service!
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March 2023 by Matthew S.
They came today to pack my household goods. Supposed to take two days. Took them 6 hours to pack the entire house. All three had the upmost professionalism. Highly recommend.
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February 2023 by April Dotson
I called this company to provide me a quote on a move that I needed within a week. I was told they would need someone to come out and a quote would be provided later. Dennis Marek the Regional Sales Manager came to my home, and he was unprofessional and appeared racist. I allowed him to walk through my home as I worked and once, he was done he stated he would send me a quote. It has been 5 days and he never called or sent that email, so I let him inside my home for nothing. Communication is key to anything. If you were unable to provide the service, you at least could have provided a courtesy call. If I wouldn't have called another company and waited, I would be out hundreds of dollars because I would have not been able to get a mover. As a young professional I DO NOT RECOMMEND USING THIS COMPANY.
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November 2022 by Shelby Harris
They worked very quickly! Great customer service! Informative! Chelsea and Jose did a very good job. I had a small child and they laughed and interacted with her while packing! Super friendly.
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November 2022 by Taylor Greene
Jose Castro, Chelsea Allen, and Jonathan Smith came and packed up our house. Everyone was incredibly considerate, professional, and efficient. They packed our entire house in one day! If they come to your door, you're in really good hands!
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September 2022 by Kylie Van Winkle
Jose and Tony were really great! They were extremely professional and considerate. Nothing but polite and kind the entire time!
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August 2022 by Steven Dowell
Parker and the team worked well with my situation and were very flexible.
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August 2022 by Ty Conner
Jose Castro, Jose Torres, and Patricia Barnet were all awesome! Quick and easy move.
