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March 2025 by redchrome21
They've been trying to fix the main water valve at my complex since Monday. No progress. They don't know what they're doing.
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June 2024 by Kaitlin C.
My experience with this company was so bad. I sent them this email on 5/25/24. Today is 6/1/24, and I have still not received a response. Here's what was sent: "Saturday, May 4: I discovered a busted pipe in the front yard and I was so appreciative that someone was able to come out that day to fix it. He informed me that he usually does gas so he didn't have what he needed in his truck to fix it and needed to wait on someone else to bring supplies. No problem. He was polite and informative and ran my card for the $670+. He let me know that the water might be discolored for a little while but that everything should be good to go now. That night I discovered that water would only trickle out of my bathtub and wouldn't come out of the shower at all. Sunday, May 5: I called around noon to try to schedule someone to come back out that week to take a look. The woman on the phone said she would dispatch someone that day. I waited, but never heard anything else. Monday, May 6: Water still barely trickles from the bath, almost no water pressure in the kitchen sink, and the toilet tank won't refill. Tuesday, May 7: I call again and inform the woman who answered of this. She let me know that since it was after 5pm that there was no one available but she would put it on someone's schedule to go out in the morning. I thanked her, and 5 minutes later another person called me to tell me the same thing. Thursday, May 9: I still had not received any communication that someone would be coming, and no one had come out, so I called again a little before 9am. I was told someone would be dispatched. I never heard anything, and no one came out. Friday, May 10: Justin calls and leaves me a message stating he understands I need someone to come out and to call him. About an hour later I returned his call and left him a voice mail and sent him a text message. I never heard back. Monday, May 13: A woman calls and tells me Justin is on his way and that she understands he and I had been in communication to schedule this. Since I had not heard from Justin after my voicemail and text, I did not know he was coming out and was not able to get off work that short notice to meet him. The woman was very kind and apologetic when I informed her of this, and said to tell her when worked for me and she would get someone out then. I told her that Friday, 5/17 anytime after 11am would work. She confirmed, and said someone would be sent out Friday. Friday, May 17: I never hear anything from anyone, and decided not to try again. I have not heard anything from anyone since, and no one has ever come out to address the issues. Since May 4, nothing (aside from my bathroom sink) works properly. The bathtub/shower, toilet, kitchen sink, dishwasher, and washing machine have all had issues since then. This has obviously caused other problems and lots of frustration. Prior to the repair on the 4th, everything was working as normal. Although I am thankful for what was repaired, I am quite frustrated with the difficulties that have come up as a result. Having spent almost $700 for that repair, I don't know that I have the funds to address all these resulting issues that don't seem to be going away." The reason I hired them is because they say they are open for 24 hour service, but they WILL charge you an "after hours rate" if it's not between 9-5 Monday-Friday. Please, save yourself the hassle and hire someone else, or wait til Monday. I would rather have had to live without water or stay somewhere else for two days than what has happened because of hiring this company. I have never left a review before, but needed to for this.
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April 2024 by Chris C.
About 1 month ago I hired Cornerstone plumbing to look at a clogged toilet line I had. They had to come out 3 different times, collectively charging me over $1000 and never fixed the problem. They provided me an estimate for over $20,000 to repipe my whole house. I hired Flow Plumbing Services for a second opinion and for $700 they dug up and fixed the broken pipe causing the issues and everything is now working great. This week my tenant called Cornerstone again to have them come out and look at the water heater. I got a call from Brittney who informed me a needed a new water heater installed. After calling Flow again and getting a second opinion, for $105 they relit the pilot light on the water heater and everything is working again.
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March 2024 by Arthur Mealer
Best plumbers I've ever worked with. Not cheap, but don't charge a fortune either. Honest, will be up front about their mistakes and fix them on their dime, couldn't ask for a better experience.
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January 2024 by Chase Liles
Great company! Honest and thorough technicians! The office staff is a pleasure to work with as well! 10/10 would recommend in the Waco area!
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October 2023 by Angie K.
Very disappointed with service. They didn't know they had to get a permit and my gas had to be shut off until they could get someone out to properly inspect the work. I'm not impressed with the way the owners operate their business at all.
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July 2023 by jennifer evans
We can’t say enough good things about this company. They have saved us a number of times at both our house and business. Always professional and honest about the work that needs to be done.Every person we have had the pleasure of dealing with has been knowledgeable about the work being performed and willing to explain everything and how long it would take. Some of them had to give up countless hours on Christmas Eve to help thaw frozen pipes so we could open our business and for that we will be forever thankful.Highly recommend to get the job done right the first time at a fair price.Services: Water heater installation
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April 2023 by Wm Calcote
Matt, the superintendent and his crew, provided outstanding service for a major household repair. Matt was upfront and ethical and offered a fair price.Services: Underground utility infrastructure
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February 2023 by Ralph M.
After dealing with this company on two separate occasions, I can definitely say I will NEVER use them again! They show up without the proper tools, then charge you for the time necessary to go back and get the proper tools or parts! The labor fees are astronomical for the amount of time spent on site, and I had to reschedule them to come back and then they weren't even able to complete the job I had called them out for!! Out $900.00 and the same issue continues... NEVER AGAIN!!!
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February 2023 by Charlie Gonzales
I used these guys about five years ago and they were great, so I decided to use them again and it turned out to be a horrible mistake. Their first time out ( yes, multiple trips) absolutely nothing was done but some water was pumped from my house. The second time they left my house a mess with mud everywhere and did not fix my leaks. Now the owner end up not charging me for the second trip but again nothing was fixed at least as far as why I called them out. The third time the guy seemed to know what he was doing but seemed to have his hands tied by management because this was their third time out. Wasted time and money. I finally got another company out and they fixed me right up and cheaper than what these guys charged me for pumping water. There are way too many details to add to this review but in short I would strongly recommend to NOT USE THIS COMPANY.
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February 2023 by June M.
Was a waste of $275.00. He came took some pictures went and sat in his truck 3 times smoked talked on phone for 15 to 20 minutes a time looked outside and under our sink and left
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January 2023 by Noah R
Had a busted water pipe right outside the slab of the house. ******* told me they would need a mini excavator to dig to it but he kept digging himself while waiting and found it by himself. Saved me 500 dollars from having to get the excavator. Had the job done within an hour. Would recommend to friends and family for sure.
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October 2022 by Amanda Grubbs
They have great customer service we service! I work for a Plumbing Co. also. The ladies in the office scheduled are back flow test In a timely manner. Great prices! Great quality work!! Will use them again.
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August 2022 by Helen Mickles
They were the greatest. The young men that came out to do this job were the best. Polite, kind, understanding, professional and really hard working young men. Im very glad to have met these men.
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August 2022 by zach Eastburn
Such fast reliable good plumbing services. The owner is awesome.
