Dillard's Inc., one of the nation's largest fashion retailers, offers a wide range of merchandise, including clothing, dresses, shoes, handbags, accessories, cosmetics, lingerie, and home selections. The Dillard's store at Richland Mall in Waco, Texas, features products from both national and exclusive brand sources, such as UGG, Brahmin, Polo Ralph Lauren, Michael Kors, and Eileen Fisher. Customers have generally had positive experiences at Dillard's, with helpful and attentive sales associates. One customer praised the assistance provided by a sales associate in the big and tall men's section, who helped them order a Ralph Lauren item. Another customer mentioned the excellent selection of dressy dresses for an upcoming wedding, though they noted the store was busy and the dressing rooms were a mess, with not enough associates available. In the men's section, a customer had a pleasant experience working with a sales associate named Mr. Tommie Hugghins, who measured the customer's husband, offered a comfortable and well-fitted option, and helped them select a bow tie. Another customer had a great experience with the makeup services, praising the work of the associate named Victoria and the overall customer service. While some customers noted it can be difficult to find assistance at times, Dillard's is generally praised for its wide selection, quality merchandise, and helpful staff. Customers are encouraged to visit the Dillard's department store at 6001 W Waco Dr, Waco, TX 76710 or shop the online store.
Today, I got the BEST service I have ever had from DREA! She went above and beyond service to help me with an important occasion. I hope the management recognizes what a wonderful empoyee they have in Drea!!!
June 2026
Organized but confusing to me as to where certain departments are located. Inside store goes in a circle.I am not always sure how to go back to same door I came in.
April 2026
Amazing staff and a great help in finding shapewear for my wedding dress!