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March 2024 by Ashley Sykes
Great service, very professional and kind people.
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July 2023 by Johnna Nichols
Very helpful and nice. Got a next day appointment, they arrived when they said they would, problem fixed promptly
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July 2023 by Randee K.
Kevin & Ken were quick to help in repairing an older oven. Dependable and knowledgeable as well as reasonably priced.
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May 2023 by R C
Great customer service and workService: Washer/dryer repair
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February 2023 by Dorii B.
He showed up right when he said. He just reset the circuit breaker, I'll check that first from now on. Lol
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January 2023 by Tim Millington
These guys know their stuff! They fixed my dryer and refrigerator ASAP!
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January 2023 by Janne Casuga
I scheduled an appointment on Monday for Wednesday Wednesday came around I called to see what time they were coming and the guy said sorry I’ve been trying to call you I said I’ve had no missed calls he said yeah I never got your number we are way behind you’ll have to call somebody else.
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July 2022 by Tim “Nick Name” Millington
These guys know their stuff! They fixed my dryer and refrigerator ASAP!
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July 2021 by Jose Gomez
Supposedly it is the technical service for LG refrigerators and they know nothing about the product
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July 2019 by Sai Habel
Saved me $350 by not doing unnecessary repair. I am now a loyal customer and definitely recommend.
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July 2019 by Grim Starfighter
I did not use this place but they are easy to find.
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July 2017 by Susan Spooner
Direct Appliance has kept my old appliances alive and well for several years - always honest and reasonable. And they call before the service person arrives.
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July 2017 by stephane robillard
Our laundry room has a recessed tiled area with a drain where the washer and dryer sits. I noticed the area was wet. I thought the washer might be leaking. I called DAR to have a technician come and look at it. The next day the technician arrived as scheduled. He disassembled the washer and could not find an obvious cause for the wet floor. Upon further inspection he reached around the rear of the washer (front loader) and noticed some grease on the rear seal/bearing. The technician said that he was certain the washer was leaking from the rear seal/bearing. The costs of repairs would exceed the price of a new washer. I appreciated his honesty, paid the $69.00 call fee and he left. I purchased a new washer, disposed of the old one, cleaned the floor and installed the new one and returned to work. When I arrived home that night, the floor was wet again. I removed the washer and dryer, dried the floor and started inspecting closely with a flashlight. It took some time but I saw that a slow water leak was coming from the other side of the wall where the air conditioner is. What was happening is the air conditioner’s drain was plugged and the pan was overflowing and slowly dripping to the other side of the wall into the recessed tile area in the laundry room. I called DAR and left a voicemail nicely stating my facts and did not get a call back, I called again the next day and my call went to voicemail on the second ring. I called again on the third day and spoke with the owner, He stated that if the bearing had grease on it, it was leaking. Absolutely not true, we purchased a new washer and paid to dispose of the old one for nothing. The technician was knowledgeable and friendly, everybody makes mistakes. The owner was unapologetic and argumentative, very unprofessional, especially for a small business owner. Our previous appliance repairman recently retired and we were looking for a replacement, this is definitely not it. We have several businesses, rent houses and town houses, all and all probably more than 25 units. That was a costly mistake on the part of DAR’s owner. I truly enjoy posting positive reviews and unfortunately, this cannot be the case. I'm giving two stars instead of one because the techician was on time and courteous.
