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March 2024 by BettyJo M
I always order from this Dunkin for the Mercedes dealership when I have my vehicle serviced. So it is 2 half dozen boxes one for the service office and the other for service garage. They hand me a dozen box. I told them I ordered 2 half dozen because they are delivered to 2 different places. The girl comes back with the large box and 2 folded half dozen boxes for me to fix her mistake. I said that wouldn't work. She goes and puts 6 in the smaller box and gives back the other six still in the large box.I told Mercedes the large box isn't an actual dozen, it's only a1/2 dozen. The other 1/2 dzn is in the correct size box.This isn't the first time with poor service.I will skip this DD on Valley Mills, from now on. I receive better service at the Hewitt DD location.I will drive out of my way next time!
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February 2024 by Elaina Apjohn
I was so excited to go to Dunkin donuts they were great where I came from. I was expecting to get a couple vanilla filled powdered sugar donuts. This place doesnt carry them anymore. They now only carry 9 different donuts. I asked for a bagel with suusage and egg. The bagel was burned and the egg did not look good at all. I also ordered the 10 munchkin box i got 8 Manchins and none were the glazed. They said they dont have any glazed munchkins anymore. I dont know how they are still open. Not goin back there again. Im so angry
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January 2024 by Karin Weynen
I lived in Waco and this location has a problem with keeping their inventory stocked. I usually order through the app and 4 times out of 5 when I get there, they are out of something… a flavor for the coffee, omelette bites, certain donuts and even straws…Usually the girls are pretty good in making it up, they offer alternatives, and throw in a little munchkin here and there. Today I was really disappointed with the lady who helped me at the window.They were out of the omelette bites (again…) and at the mic I was offered the avocado toast instead by a sweet lady and it was fine by me.At the window some grumpy frumpy lady handed me my toast and my drink in an all around sticky cup.I asked for napkins and she gave me ONE. I said I needed more than that and she gave me ONE more. I still got my cupholder in the car sticky…I had bought 6 donuts and ZERO napkins for those as well.Luckily I have moved from Waco, won’t be buying at this Dunkin ever again…
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January 2024 by Lauren Adams
Employees in drive thru don’t pay attention when you order coffees. They will make it however they choose! 2nd time in a row this has happened. Even got the SIZE wrong!
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January 2024 by Ken B
I went to get coffee for all the guys at the job site and they hadn't heard of a box of coffee and then they found it in the menu but it had been removed from the register computer.
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November 2023 by Tony Montana
Drove all the way out there for dine in and the doors were locked. No sign whatsoever or online indicating it’s a drive thru only!
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November 2023 by Diana Soriano
Update 3/11/21, came here this morning and had to lessen my rating. A burnt bagel is unacceptable?
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November 2023 by Edwin Dominguez
Everything is amazing at Dunkin except the fact only one worker is
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November 2023 by Stephen Atterberry
I just had my first experience of going to a Duncan donuts on Valley Mills drive.I received a gift card from the First Lady of my church so this morning I thought I would have some breakfast.I tried to go inside and the doors were locked and the employee working on October 24th had absolutely zero people skills. He looked and acted like he was in a rush. Next time I will try the store in Hewitt.
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November 2023 by Kelly Elvgren
The only reason I give any stars is because I love Dunkin but today there was no service of any kind. We thru the drive thru and nobody was there. Drove up to the window and honked the horn. Still no answer. This was at 2:45 pm. I called the store to see if anyone would answer and nobody did. It went to voicemail, I left a message asking why nobody was there. A notice on the door and drive thru window would have at least given a heads up
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November 2023 by Black-_-Zenji 4You
I ordered 2 sourdough sandwiches an two coffees the coffee tasted like it had rubbing alcohol in it ? an the sandwiches tasted like they were weeks old , bread chewy as hell eggs tasted old only thing on it that tasted somewhat good was bacon an when my delivery showed up y'all didn't even bag the second sandwich I ordered like cant your staff read a ticket had to order again just so I could eat 10 out of 10 never recommend to anyone
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November 2023 by Seth T.
Rude rude snide treat you like trash ruin your whole day vibe killerFood ain't right either
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October 2023 by Kathy P.
I am a frequent customer for Dunkin Donuts on Valley Mills Drive. This morning the music was so loud in the dining area you could not hear yourself think. I asked the manager to please turn down the music because it was to loud for that early in the morning. I was informed that he did not know how to turn it down. The employees was also very loud trying to talk over the music.
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October 2023 by Lizbeth Morales
Extremely Unpleasant Experience.I visited this establishment at 4:50 am, and unfortunately, my encounter with the employee, a black lady, was extremely unpleasant. She was incredibly aggressive and rude, to the point where I left the place in tears. It's essential for the management to address such behavior to maintain a welcoming environment for all customers.
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October 2023 by Daniela Gomez
This place has really gone downhill since I last stopped by. We got to the window and the lady working there already looked miserable. She handed us a drink that we didn’t order so we let her know we didn’t order that and she just gave us a nasty look. Then we proceeded to ask her if we were going to get a refund for the drink and she yet again gives us a nasty look and simply goes “‘my manager can talk to you about that” with attitude. She treated us like we were the biggest inconvenience.Listen I understand working customer service is hard because I myself am a cashier but that attitude was so unnecessary throughout the whole interaction. I’d understand It if we came at her with an attitude but we treated her with respect in the beginning so for her to treat us like that is unacceptable. If you’re this miserable at your job just get a new one and if that isn’t as easy as it sounds then simply ask them to move you to a different position because being at the window is not for you.Not sure what her name was but she was Black ,looked about 30, she was big and had a short haircut .The other guy doing headset was great though, and he knew what he was doing and even had to explain to her not to shake someone’s macchiato.
