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September 2023 by Blac Majik
I've Had Great Service And Also Poor Service Depending On The Location. Overall I Would Say Enterprise Is Definitely The Way To Go. Can't Let One Bad Apple Spoil It For The Entire Group.
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April 2023 by Jonathan Hackett (Der Jon)
This location has been spectacular for us. My sister came to visit and got a flat tire on her way from the airport with her toddler son. She made it to Waco from DFW and realized it. This location swapped the car right out for her, no questions asked. No charge on the tire, helped move the child seat, and had us out the door in a matter of minutes.Second time I came here, I had a Volkswagen Passat that I was given due to being in an accident. It had a number of issues and, honestly, I plain just did not like the car. Again, with no hassle, the same guy (I’ve forgotten his name, but he seems to be the only one who works at this location) had me out and on my way in a nearly new, 2022 Ford Mustang convertible with only 8000 miles on it. It was freshly washed and smelled great. He even gave me two keys and cut the tag and wire off so we could easily put the keys on our key rings. I can’t recommend this location enough! So friendly, professional, and on top of it!
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April 2023 by Mitchell Morgan
Scott thank you so much for being nice and taking care of needing a car so quickly. Especially late in the day. Outstanding customer service sir!!!
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April 2023 by FORE TRANSPORT
PIECE OF S**T ! .. , NOT 1 FREAKIN RENTAL CAR . AFTER CATCHING A LYFT HERE . IVE NEVER
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November 2022 by Steve Gray
Small airport, but location of rental agency makes it easy. Manager called me the day prior to confirm my reservation. Car was ready on time. No problems with pickup or drop off.
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November 2022 by Christy Bergin
I had the best car rental experience I've ever had with Enterprise in Waco....excellent customer service!
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October 2022 by Jacqueline Warnell
Waiting 30 plus minutes for the person return back to their desk so I can get my rental car ….extremely unprofessional! There were 2 people in front of me who knows how long they’ve been waiting. I can only hope this is not regular business practices.
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July 2022 by Andre Isaac
Thanks guy for taking of us over the 4th of July weekend. You guys were great !!!
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December 2021 by Tania Lopez
Worst customer service, I booked a rental car and they told me it was available the day of picking it up, guy was so rude and was no help and canceled my booking last minute. If you can find a rental car elsewhere do it. Enterprise on highway 35 are much more kind and helpful, I will stick with my main location.
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December 2021 by Christopher Rawls
Scott always helps me out… He has worked with me for a while now getting me a car/truck for work.He does an awesome job at making sure customers are satisfied..
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September 2021 by Rebi Roos
I went to the desk inside the Waco airport. Employee was really friendly and helpful and things went quickly. Small location makes it really convenient.
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August 2021 by James Mills
My daughter wrecked her car and we needed to get a rental quickly. Scott Ladner at the Waco Airport Enterprise helped us find a car quickly. Excellent service, excellent people, I will rent from them again.
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August 2021 by Joy Turner
This. Company was the afilliate company where i rented my car online when i arrived as scheduled they would not let me have a car even though i already pre paid online with the company. At 2 separate locations 2 hours away from each other. I was unable to secure a vehicle and am now having to wait 10 days to possibly get my refund. Soooo not worth it....
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August 2021 by Alysha Humphrey
Why does nobody answer the phone? I’ve called a total of 23 times in 4 days - July 2021.The phone is never answered.
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July 2021 by Joseph A.
The gentlemen working at the counter was very helpful and polite. I appreciate it whenever I receive good no make that great customer service. I've had bad experiences at other rental places so I can appreciate whenever I have a good experience.