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April 2024 by Kyle Orand
Jordann at the Midway branch did outstanding service & professional job in dealing with my complex deposits! Great attitude and keen on details. Cheerful smile with delightful conversation. Jordann is without doubt a model of what customer service experience should be, not only in the Midway branch but in all branches!Thank you Jordann very much.Kyle Orand- member since October 2005
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April 2024 by Tabitha Berryhill
I love this bank
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March 2024 by Elise Peek Jacko
Antoinette was very helpful in getting two transactions cancelled for my checking account. She was extremely friendly and took care of my issues in a professional and respectful manner.
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January 2024 by Dan Atwood
Always enjoy great customer service at Extraco!
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November 2023 by Cordelhia Eastland
Love my bank
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October 2023 by Chris J.
I did get an account w extraco banks. I was able to get a debit card right on the spot. I am very happy so far w the service here so far. I was with a national chain before this. Everyone so far here are much politer than my previous bank. Like I said the service here is very good. I like the fact that I can find atm w extraco in Troy temple and my town of Lorena so far. Very convenient. Not full service banks but a nice way to get some small things taken care of. I make full use of the atm that is located by the Lorena city hall. Thank you for your awesome service. Where I essentially feel like a friend and not just a number like my former bank.
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October 2023 by Jim Thomas
Everything was pleasant except the length of time, but most of that was due to government and/or state requirements. This is not a negative problem with the bank.
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September 2023 by Jennifer Dawson
Absolutely great service - love my Extraco bank they are always so helpful & polite.Lobby is always clean & they greet you right away!
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August 2023 by Not Your person
I needed to open a savings account . I was dreading the old school sit down at the desk fill out documentation answering numerous questions Tons of signatures and initials, as I was short on time which was the reasoning for the original delay in setting this up. To my surprise when I walked in a younger gentleman greeted me as they always do and to my surprise was able to in a very short time complete the process, set up, deposit, linked the accounts, minimal signatures and out the door in record time . I just wanted to praise Extraco and this Relationship Banker excellent service and the proficiency at which this preformed.
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July 2023 by angela Razo
I’ve heard great things about this bank from associates of mine. I had hopes of opening an account for myself & family . Unfortunately, I didn’t make it inside the bank. As I parked my vehicle and attempted to gather my belongings an extremely rude and aggressive employee pounded on my window and yelled “you need to move your car now, this is my spot” this is employee parking only!FYI There are no signs anywhere stating that. I’ll stick with my bank if this is the type of people working here. Just a heads up be careful where you park
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July 2023 by Cheryl Moran
We have not had a one bad experience with this bank. We have really enjoyed working with Sarah Baker. She is phenomenal!! They all really took care of us!
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July 2023 by Hollie Moffett
Each time we have come in every person has been extremely helpful and taken care of all of our needs. The Hewitt branch in particular always has been extra helpful in all of our questions and needs. Superb customer service!
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July 2023 by Carl Flynn
I love our local Extraco branch! Friendly service and all of the amenities and services of larger banks. Keep up the great work!
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June 2023 by tiffany Ward
Tanner. is always so helpful and very pleasant calls me by my name and always has a smile he is awesome with his customers and always greets when I walk in. I love going to that bank.
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June 2023 by Inga Sims
I noticed a discrepancy in my account and went down to the bank. The service was quick and the rep.was reassuring.
