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September 2024 by DK A
Great staff great prices!
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September 2024 by Kevin Poston
I pawned an item approx 3 weeks ago. I stopped by there earlier today to retrieve my property and pay off loan plus fees. After I paid off in full for my property, after waiting in store for approx 1 hour, was finally told them had lost my property!
They said they would continue to look for my property and call me if and when it turned up.
This store should be closed down by the OCCC! Their license should be suspended!
Am going back before closing to try and retrieve my property. Or they can replace
It with new merchandise!
Would not do business with this shop again even at gun point! Highly recommended you avoid this place!
UPDATE: HOW THIS STORY ENDED.
I did not try to contact EZ Pawn over the weekend, but went back Monday morning at approx 10am. Upon arrival I spoke with an employee who told me “Stephanie”, the manager, was not in but they could call her. I asked them to please go ahead and call her to inquire what she planned on doing in order to make this right. After a few mins the employee informed me again that “Stephanie” would have to contact corporate headquarters to see exactly how to proceed, and they would contact me after speaking with their corporate office. I asked how long this might take and again received no answer.
On Tuesday, the following day, I received a call from “Stephanie”, and she proposed that they just pay me what the scanner costs ($649.99), along with an additional $75 for the programming Uniden had performed on my scanner when I originally purchased it. I told her that would work and I would stop by after work that day.
After the phone call, I added up what I had paid originally for the scanner that they “lost”. With the programming, tax, and it had an after-market antenna on it ($39.99), the total cost at time of original purchases was approx $825. I thought about it for a little while, and thought I should take their offer of $725. I didn’t have the money for an attorney to sue them and it would have been a civil matter according to the police.
I could take the $725 and add $100 to it and replace it just like it was when they lost it.
So I went by after work and signed a form stating that I agreed to this deal and this would be an end to this and that I couldn’t sue them, etc. Stephanie payed me $725 in cash. Before I left I asked her if she thought she had some employee theft taking place, and she assured me that wasn’t the case… that all of her employees had been there for a long time, and wrote it off as just being misplaced somewhere in their back room. I told her if they happen to find it anytime soon, please contact me and I would gladly give them the $725 back for my property and explained I was actually taking a $100 loss on this deal. I exited the store and drove home. Now I have something to add to this review. The employees that were working on Friday did apologize after looking for my property for a hour and then having to come tell me they could not find it. But not once, when speaking to Stephanie on the phone two different times, or when I came in to sign the paperwork to get money to replace my property, did Stephanie say she was sorry for losing my property. Matter of fact, she had a freaking attitude the entire time. She was not apologetic at all, and not very friendly to say the least. If I had been in her shoes, I think I would have accepted that my store had lost a customers property and in no way was it the customers fault. She never said we apologize for this mishap and hope we do find your property soon so you can purchase it back from us. Not once!
So to sum it up, EZ Pawn paid me $725 for my scanner which originally cost me approx $825, and acted like they did me a favor while doing it! Stephanie definitely sealed the deal with her attitude and I can
Guarantee that will be the last time I ever walk into EZ Pawn located at 301 East Waco Dr.
Thanks for losing my property and then paying me approx $100 less than it will t
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August 2024 by Santiago Saenz
Really bad service. Seems like the workers don’t want to work. I believe most items should be a little negotiable when trying to purchase something. I asked for the best price on several items that were overpriced where buying new comes out cheaper in other stores. I just to walk away very disappointed and never coming back.
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May 2024 by Jessica Mcclurg
Debbie is amazing she's a very hard worker she's always helping customers one the floor or behind the counter she sometimes gets overwhelmed because she's the only one upfront because don't know where the other workers are. It will be past 10 minutes and don't see other workers around. They need more workers on the floor. I've seen customers walk out because of this.
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May 2024 by Nikki Brown
Love the customer service! Never a moment I’m waiting long before I’m assisted!! Thank you MaLakee Smith. I will be back soon to shop!!
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April 2024 by eric smalley
I love this pawn shop whether it comes to buy things or selling I know I'm always going to get a good deal when I come to an Ez Pawn
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April 2024 by Shantae Washington
Thank you Lakey Smith for your professionalism and customer service. Nice doing business . Keep up the good work.✅
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April 2024 by Robert Young
Nice place to go an know that the workers are very nice and helpful an clean place inside
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April 2024 by Jeafeth Gunera
Thank you, I liked going to the store and that the girl who speaks Spanish helped you.
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April 2024 by Sandra Guzman
Very good customer service… good prices and they help a lot, especially the young lady Wendy
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April 2024 by Audra Sypho
E Z pawn, the best pawn shop, good people service, smiles, helps me when in need!
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April 2024 by Suemy Guzman
I love the service here
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April 2024 by CaCean Ballou
THE BEST PAWN SHOP EVER!!!!
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April 2024 by felicia g
Linda is great and has amazing customer service. Go visit her!!!
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April 2024 by Daundre Wall
Ms. Debbie is the greatest person I know, always looking and working with customers daily and treats em like family
