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November 2023 by Xalli Gonzales
Yesterday I received a message from my daughter who is a Baylor student, stating that the break fluid is low on her car and it says it is dangerous to drive. I call all the well known places and they basically gas light me with all the worst case scenarios. I googled places closer to the school and found Fred's. I called him and he was so calming and reasonable. He explained it was probably just under the sensor. But to drive slow and cautiously and he would be waiting for the girls to show up. I asked him to call me when he did his assessment so I could take care of any decisions and the bill. about 30 minutes later the girls called me and said that he was there waiting as he stated and he immediately began looking at the car, put some break fluid in it and sent them on their way. He never called me to ask for money or even to receive a thank you. How do I repay that kind of kindness. There were so many ways he could have taken advantage. I was panicked and would have paid anything because there was no way for me to know any different. If you have a Baylor student and you are worried about where to send your kids for auto repairs, this is your guy. I hope my story helps in your decision. I went from my heart beating out of chest to very calm and no problem at all within about 30 minutes. It was an intense moment and I will never forget the kindness this man showed to my baby girl. I believe they have made him a little gift and is taking It back to him. Thank You from the bottom of my heart. you will be handling all our automotive concerns in Waco.Service: General repairs & maintenance
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November 2023 by Chris Schauer
Mr Fred is a very fair man, I appreciate the work you did for me. Fine work gentleman , I definitely recommend anyone to come here for any automotive repair needs.
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October 2023 by Justin Gentry
Over the years I've seen multiple mechanics. They have all successfully or attempted to screw me over. Not Fred's, though. I've taken my car to them multiple times now and each time they were honest and fair with pricing. Yes, they are busy and yes you may need to drop your car off but that's the result of finding a reliable mechanic... they're busier. Fred's has been serving Waco for years and there's a reason why they still maintain the reputation they do.
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October 2023 by Yaru DePon
Was stuck in Waco with worn brakes and had a replacement set on hand I was hoping to get installed. While calling around, I spoke with two employees at this shop, a woman and a gentlemen who I imagine was the owner or manager.For simply looking or asking for help, I was berated for owning an electric car, despite needing service that is fairly typical on most cars. The phrase “it’s your own fault for purchasing that car, you know what you’re getting into” is not something I imagine someone who needs help should hear in a time of need. I understand I may have been a bit needless as we were trying to solve our problem, but I did not expect this degree of treatment or discrimination for owning a particular type of vehicle. They were also very unwilling to help when I was hoping for any referral or recommendations on how I might be able to get my brake pads replaced. Ultimately, I was left without help and feeling even worse than when I began the call.Would not recommend for service.Absolutely would not recommend if you own an EV.Tesla and EV owners, this is exactly where you’ll find people willing to make you feel bad about your purchase.Unless you perfectly fit the “profile” for the type of work they do, go elsewhere. I imagine you might get better treatment.
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October 2023 by Yaru D.
Signed up just to post this.Was stuck in Waco with worn brakes and had a replacement set on hand I was hoping to get installed. While calling around, I spoke with two employees at this shop, a woman and a gentlemen who I imagine was the owner or manager. For simply looking or asking for help, I was berated for owning an electric car, despite needing service that is fairly typical on most cars. The phrase "it's your own fault for purchasing that car, you know what you're getting into" is not something I imagine someone who needs help should hear in a time of need. I understand I may have been a bit needless as we were trying to solve our problem, but I did not expect this degree of treatment or discrimination for owning a particular type of vehicle. They were also very unwilling to help when I was hoping for any referral or recommendations on how I might be able to get my brake pads replaced. Ultimately, I was left without help and feeling even worse than when I began the call.Would not recommend for service.Absolutely would not recommend if you own an EV.Tesla owners especially, this is exactly where you'll find people willing to make you feel bad about your purchase.Unless you perfectly fit the "profile" for the type of work they do, go elsewhere. I imagine you might get better treatment.
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September 2023 by Latoija Jones
Fred and his staff are AMAZING! I love how they’re all there for Fred and extremely caring and helpful. Fred is super attentive and I can tell he values and cares for every person he meets. Didn’t try to get over on me and did an amazing job on my car. Will be back. Thank you so much!Service: Brakes
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August 2023 by DJ Yun
We were driving through Waco on a road trip to Houston and our A/C unexpectedly wouldn’t blow cold. I found Fred through the positive reviews.Fred welcomed me in and gave me a cold bottle of water and said he’ll take a look at it. He was super busy, taking care of customers picking up, dropping off, and the phone was ringing off the hook. Still, after he got situated, he took a look at my truck and diagnosed the real problem, and he figured out a workaround that got us back on the road with cold air. I offered to pay him for his time but he preferred I leave a review.I’m grateful for his thoroughness and attention to detail. I was treated well even though I was a stranger.
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August 2023 by Andrew Radzikevich
The Jeep dealership in the area (Allen Samuels) diagnosed my dragging brake as a result of a faulty ABS system and quoted $3,000 for the repair. Took my vehicle to Fred to get the same job done for half the price (with my own parts). Turns out the dealership completely misdiagnosed the issue and all the Jeep needed was new brake hoses. In total, the repair cost me $400. Had I stuck with the Jeep dealership, I would have made an unnecessary $3,000 repair and still been on the hook for the additional cost of the brake hose replacement to actually fix my vehicle. Fred did a great job re-diagnosing the vehicle (even though I didn't ask him to) and fixed it at a reasonable price. I would absolutely take my car here again.Service: Brakes
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August 2023 by Melissa Heil
Fred is an answer to my prayers for a good mechanic for my daughter that won’t over charge, will diagnose correctly and won’t take advantage of our lack of knowledge! My daughter, a sophomore Baylor student, had work done last year on her 2003 vehicle that cost over $700 at another shop, wishing we had known Fred last year. We were new to the area so we didn’t know where else to look. We went back to that shop with a check engine light and they charged us $133 to just diagnose the car. Fred does free diagnoses! The recommended repairs were almost $700. One of the three things were spark plugs for around $500. I felt like that was pretty steep, my father came into town but wasn’t familiar with my daughters car to change the spark plugs so he checked out two other mechanics. The second mechanic quoted us mid $300’s and then Fred quoted us mid $200’s. He will be our mechanic for as long as she is in Waco! My daughter and I now have peace of mind that she won’t be taken advantage of when her old car needs future things done! I would 100% recommend Fred, unless you like being over charged and up sold.Services: Air & cabin filter replacement
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July 2023 by Lilly Henry
They overcharge women. They quoted my almost 2000 fro axel replacement on my ford and I went somewhere else and they did it for 400
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July 2023 by AmeTex Roofing
Fred took care of our truck I was in and out with cold AC and the diagnosed my vehicle in no time .Highly recommend for any AC needs !
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July 2023 by JOHNNY BREWER
Fred does quality work and he's very experienced and he's very good with people. He is honest and straightforward about what you need done and will take it one step at a time. He will not do anything that you don't need done without taking the simplest things first out of the equation. Fred works hard to meet your needs and so does his staff. His honesty and knowledge has saved me hundreds of dollars. Thank you so much Fred and family.Services: Electrical repair
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July 2023 by Emma B
Awful. Stay away! Right this moment, they are looking for my son's car. It was left for an a/c estimate. They did not communicate at all. He was left without transportation for days and was given the runaround. Their phone is not working, they did not respond to my email, there was no explanation and no apology. We will NOT be using them!
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May 2023 by colton mcelyea
Fred and his team were top notch. Came in for ac repair, he gave me the run down on what could be wrong. He even mentioned depending on what year of my vehicle; the Freon could be double the price. After diagnosis He told me my vehicle took the cheaper type, where as he could of easily sold me on the expensive. 100% trustworthy & dependable. Will be back for any other vehicle needs
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May 2023 by Alicia Snell
While driving from North Carolina to California to change military duty stations, the check engine light came on in my 2007 RAV4. Fred's got me in right away, ran a diagnostic for me, checked my brakes and engine, and talked me through any issues to watch out for. They were professional, quick, knowledgeable, respectful, and kind. If I lived in Waco this would be my go to auto shop. Thank you so much for your help this morning!
