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July 2025 by Phillip Arensman
Never enough people checking customers out. They put you in the same line as people returning products. Meanwhile they have 2-3 employees talking at the front when they could be checking people out. Other than that a great store!
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December 2024 by Karen Bentsen
I have ALWAYS had excellent service through Geek Squad.
Only on one occasion did I have to take my laptop to Best Buy to correct a problem. It took less than 30 minutes. I totally recommend Geek Squad!
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October 2024 by Midnight Tide
The people here are of no help and no communication they kept dragging me around. So first the plan was to ship it but then they say they could fix it then today they say they cant and refund me the parts I bought and have it shipped but now they wont cause I got mad. Honestly never trusting the service here again. They could of done a diagnosis first from what I told them then either fix it or ship it. Or even call me and tell me the issue but nobody told me until I got there. They could of called me early on and tell me but no. Never go to geek squad they wont help you.
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July 2024 by Jason D
Made an appointment through Apple for 5:40 pm to get my battery replaced. Upon arrival, I was informed that, sorry, we’re open until 9 but our techs leave at 5 so we can’t do any repairs after 5 pm. That would have been really nice to know when I scheduled the appointment!!
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April 2024 by Chris C
They took my money and didn't fix the issue. They disconnected after taking remote control of my computer and ran diagnostics plus whatever "fix" they tried and just disappeared without asking me if it had been resolved, which it definitely hadn't. Super disappointed. Definitely will not be trusting them to fix my computer issues again.
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August 2023 by John T.
Geek Squad (actual Best Buy employees ) came to redo the installation. Did a great job. Don't accept a contractor for any insulation
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May 2023 by Katie Beckworth
made an upgrade on my gpu, had some issues. a few friends said it sounded like a psu problem, i decided to take it in to professionals to see what was really going on. paid 200 dollars and waited almost a week just for them to say nothing was wrong with my computer. take my computer back home, the issues are still there. i finally decide to rip my own psu out to see if it was the problem, it was. got a replacement and changed it myself and everything works great now. kinda wished i just listened to your average computer nerd instead of taking it in and wasting money on lazy people who can’t even check the wattage on a psu. you’re better off figuring out a solution on your own.
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April 2023 by Anna C.
Me and my boyfriend came in, and we're having the worst trouble with a hotspot. The assistant manager JT was the best person we could have talked to. He walked us through everything, and provided help that calmed us down because we were a little upset with the hotspot. If I could rate this best buy and their employees, i would do a 12/10! Awesome customer service, and we will be coming here for anything we ever purchase!
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April 2023 by Google user
made an upgrade on my gpu, had some issues. a few friends said it sounded like a psu problem, i decided to take it in to professionals to see what was really going on. paid 200 dollars and waited almost a week just for them to say nothing was wrong with my computer. take my computer back home, the issues are still there. i finally decide to rip my own psu out to see if it was the problem, it was. got a replacement and changed it myself and everything works great now. kinda wished i just listened to your average computer n*** instead of taking it in and wasting money on lazy people who can’t even check the wattage on a psu. you’re better off figuring out a solution on your own.
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March 2023 by D J.
horrible customer service and beware bought a doorbell camera online had problems connecting with the service associated with it got the runaround until after the 39 day return policy now I stuck out. they are crooks our have direct from the manufacture the only way they will help is pay for extra protection worse than paying the mafia for protection it never ends. Had a good experience the first week after that had problems with conn to the service got the runaround until 30 period now stuck with the money to have it installed and purchase of it was to make my 91 year old dad safer and not I'm out the money which we both are senior citizens and now I am having to purchase other option. Beware this a crooked company
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March 2023 by Don G.
I needed help cleaning up my kindle because it's old and I download a lot of books etc. . Geek Sales lady said just go to the app and delete. What?? I'm 74, what does that even mean???!!! Then I went to look at a watch w GPS and waterproof. No one could take the time to take one minute to show me how it worked and I'm not spending that much before I know how to use it. There wasn't a sales person over 24. I WILL NEVER GO BACK THERE AGAIN
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February 2023 by Dusty I.
I traded a phone in there over a month ago and after multiple calls to the national hotline and the store there has been zero resolution. They have my phone and have probably already sold it for double the trade in and I'm having to fight for a straight answer and compensation. Extremely disappointed
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November 2022 by Lizzy G.
We just had an incredible experience at Best Buy thanks to JT. He was so thorough, patient, kind and understanding when we brought a tv back in that was malfunctioning. He gave us the same price and looked long and hard to find us a tv for an exchange! We recommend going here!
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November 2022 by 254 Nutrition
I tried for want seems like FOREVER to get a member on the phone to set up an appointment to have my laptop looked at. After spending 15 minutes speaking to a computer that couldn't understand me and kept repeating the same questions it finally "got me to someone that could help me". I thought....
Nothing is wrong with my computer I told him. I said I just wanted it gone through, cleaned up and everything updated. He couldn't figure out a time to get me in, didn't know a price and then after speaking for a few more minutes, I realized he wasn't even in the Waco store I had been calling. He said that everything goes through their automated system. I that point I just hung up. Customer service is everything and a lot of companies are giving it up for automated systems that fail you a lot!
I believe we've decided to go local and try mom and pops shops from now on. They may not be fast and or have all the fancy equipment, but their customer service is way better. Sorry, not sorry.
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September 2022 by Louis H.
Went in to get some accessories for my iPad. They had the case I was looking for and even had the paper like screen protectors. Best Buy Waco is goated and I will be coming back fo sho
