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July 2025 by kim collier
I loved this store till today . I asked the cashier for help to show me how to use the digital coupon and she was talking to me like I was stupid and getting irritated when I asked her for help Veronica R is what it says on my receipt. I'll be going to another heb from now on. If u dnt know how to do customer service, then maybe u shouldn't be working at a grocery store. And might i add every time I go, the cashiers are always talking about personal stuff like clubs and stuff they shouldn't be discussing in front of customers . It's irritating and has happened more than I can count on 2 hands. Management needs to do better at this store
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July 2025 by Sarah Marquez
Called to inquire whether they are have a certain prescription in stock. The lady said that all of Waco is back ordered and hung up.. called different H-E-B pharmacies and indeed they had multiple prescriptions in stock and I was able to fill out at a different H-E-B. Extremely rude customer service would not recommend I would rather go to wooden acres.
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June 2025 by Melissa Embry Peebles
I love my H-E-B pharmacy in Bellmead. I don't even have to say who I am they already know me they're like family to me.
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May 2025 by A P
Always wonderful service at this pharmacy.
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April 2025 by Joli Garner
My daughter had a prescription sent there and no one knew what it was, had to wait over an hour after calling it in 3 hours prior everyone was looking at me as if I didn’t know what I was talking about they couldn’t find the prescription I had to give them the name of the medication before they could find it. Omg service was the absolute WORSE TODAY…
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February 2025 by Eddie J. King III
I normally do the curbside and they're Very Good. 🙂
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February 2025 by Jessica Thigpen
35 minutes to wait on 3 people is insane why do you have the slowest person ever running the window by herself
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February 2025 by Rowdy Child
Its ok when they get the order right & the attendent doesn't wish she was somewhere else .
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January 2025 by Paolo Ferrato
The pharmacy staff are genuinely helpful and friendly!
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January 2025 by Smith Family
The staff is not friendly. No smiles or greetings offered. I am going to petition my insurance company to get another pharmacy included as a preferred pharmacy so I don’t have to come here.
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December 2024 by hope solland
Went to pick up a medication a few days ago and after sitting in the drive trough line for 45 mins (only 3 cars in line) witch is typical for every heb pharmacy. I get my medication and the pharmacist who was supposed to tell me instructions and warnings about the medication instead stuttering over her words hardly able to get out a sentence says “you might want to drink a lot of water.” that’s it. she didn’t give me any instructions or warn me of any side effects now fast forward to today after 3 days of extreme nausea/vomiting and hives all over my body i find out through google the side effects. What’s the point in talking to a pharmacist if they don’t know what they’re doing? What if someone else had the same experience but a worse reaction and wasn’t lucky enough to have the knowledge to stop taking it? Extremely unprofessional.
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September 2024 by Goo Spoo
The lady told me I was supposed to pick up my prescription today now I get there and they tell me it's going to be 2 more days and that I only get 30pills when I get 60. She had to ask for help and the other lady explained but that doesn't explain why they didn't tell me on the phone everything
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September 2024 by Jimmy Rogers
The list is long and I’m too sick to bother explaining, they know. It’s sad that such a great company can let you down with something so important. Do better!!
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July 2024 by Cierra
Superb!
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March 2024 by Sharon Conrad
They refuse to answer the phone.
