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August 2025 by Drew Hall
Washer needed a new belt. Had to order the part. Quick replacement and service once part came in. Always does exceptional work.
4 stars and not 5 due to repair seemed to be a one-man job but two people came out and was charged for both people coming out.
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June 2025 by Lorie Crowder
Excellent, prompt and friendly service! Highly recommended!
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June 2025 by Kassandra Rodriguez
I was hoping I would end up with great service and I would make Hammond Services on of those business you would like to brag about finding. But that sadly wasn’t the case. May 19, 2025 Hammond services came to diagnose the problem with my dryer that was spinning but not heating. May 22, 2025 the invoice was sent for two charges of $135 services fees. One for May 19 and the second one for the future repair date (June 10, 2025). A charge of $66.00 for Heating Element part. A charge of $35.00 for Safety Switch part. And a charge of $50.00 for disassembling. The total being $421.00 which was payed in full May 22, 2025. June 9, 2025 was the original repair date before it was rescheduled at the request of Hammond Services to June 10, 2025 at 11:30am. Hammond Services arrived June 10, 2025 at 12:40pm to my residence to repair my dryer. June 10, 2025 at 4:08pm I inform Hammond Services that my dryer is still not repaired. Dryer was also left with 2 dents. The Dryer remain as it was spinning but not heating. June 11, 2025 I called Hammond Services requesting an explanation and solution. Hammond Services solution was I pay for additional parts and they would do labor at no cost as long as I cleaned the dryer. I asked them to send an estimate of cost of additional parts which they never did send. The Dryer cost me $500 so it also doesn’t seem logical to me that I’ve already invested $421 with no result or repair. Just to get told I need to pay more for more parts. Would been easier if I was told the parts wouldn’t fix it and I could of invested those $421 into a new dryer. Take this review as you will for this is my truth and my experience.
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June 2025 by Dustin
If there was an option for a 10-star rating on here this company would hands down, get it. Tracy took the time out of his day for the better part of an hour to call me back and walk me through troubleshooting and repairing a commercial oven I had go down and couldn't get anybody to call back. Not even the Manufacturer wanted to put any effort towards the matter, but he went above and beyond without having to, was very knowledgeable at his trade, and he maintained professionalism the whole way. Hammonds is the only person I will call the next time the need arises. Thank you, Tracy. You saved the day. Keep up the good work.
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June 2025 by Tyler Korenek
I was extremely impressed with the speed and efficiency at which the dispatcher and technician received my inquiry and repaired my refrigerator. I can't recommend them enough. I was frustrated after making multiple calls to their competitors and getting nowhere and they literally saved me a lot of money and frustration with their excellent service. Thank you again!
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April 2025 by Jimmy Banister
great service ,he is a busy dude but lank goodness it was a simple fix ,my kind of people
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April 2025 by Jim Logan
Have a toaster we love and wanted it cleaned out and tuned up, as opposed to buying new. Great work at a fair price.
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November 2024 by ML “Sq Gus” H
Great Service!!! Will use again :-)
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November 2024 by Dana Hall
Wouldn't recommend this company he came out right away tried to work the microwave and it didn't work made a recommendation to replace a part without testing anything I had to convince him to test the part so I'm not paying for something that's not needed than found out after they quoted a service call price he wanted over twice as much as they said on the phone and would have to pay the double the price service call price again to do the repair. Had big time attitude when questioned the price difference and said that I could put the microwave back in myself. Not the best customer service. I DEFINITELY wouldn't call him back for service.
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August 2024 by Paige Gore
Tracy Hammond is not only exceptionally knowledgeable, but he’s exceptionally personable! He came to repair our dishwasher and was honest enough to recommend we replace it, rather than pay him to fix it. Additionally, he repaired our refrigerator door and it was much less expensive than we were expecting. He’s a Waco native and his family has been in the business for generations. These are salt of the earth people, and they deserve your business!
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August 2024 by Tim Cartwright
The technician handled the challenges of the job with patience and skill!
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July 2024 by Sandra O'Connor
Just had Mr. Hammond out today & I must commend his knowledge, patience, & expertise! Superb service re my problems w/my washing machine. Efficiency also is noted. Do call him for all your appliance needs. A pleasure in recommending him.
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February 2024 by Cris Leary
2/29/24: Thank you Tracy for coming to my home and fixing my HE Kenmore washer. Very knowledgeable, friendly, and respectful! Answered all my questions and then some.
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October 2023 by Gus G
I had my ovens repaired by Mr Hammond. He charged me three trip charges. He charged to come see the oven. He charged for when he arrived and did not have the equipment he needed to do the repair. And he charged another trip charge to do the repair. He replaced the temperature sending units in the oven. I asked if he could do diagnostics on the oven to ensure that was all that needed repair. He said no need that was the problem. There were problems the first couple of times we used either oven. I called and no reply. Now both the ovens are not working same problem less than 6 months. Called to get them repaired and again no reply. I do like Mr. Hammond and think he is competent, just not a business man. Lots of repairs needed and not many people doing repairs, so this will continue. A shame as I really wanted to continue with our relationship and pay for services performed, but he does not.Service: Oven repair
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May 2023 by Nick Flanigan
Great Service, Quick Response. Didn't require payment until issue was solved and fridge was working again. Hammond will be my go to for appliance repair going forward. Thank you Haley and the whole team!Service: Refrigerator/freezer repair
