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March 2024 by Tracy Devers
Knowledgeable, polite, honest
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March 2024 by Mary A Pope
I’m just starting to look and I appreciate there was no pressure to purchase. The sales associate was kind and helpful!
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March 2024 by Kenneth Jeffries
Marc was very nice ?
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February 2024 by Tracie Esquivel
Krystal was the one who assisted us with picking out a couch and was knowledgeable and friendly. Our experience was Amazing!
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February 2024 by Penelope Hoage
Krystal helped me fine exactly what I was looking for a few weeks ago and I came back to her and ordered today.
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February 2024 by Misty West
Excellent selection and service.
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December 2023 by rick_ b
Our couch will not be delivered till the end of this week. We like the couch style and comfort. James, our Haverty's agent was helpful and pleasant. I would recommend him to any customers. Thank you James for helping us.
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December 2023 by ckirby1950
James was an excellent sales rep. He was not overpowering and very alert to our needs. We were on the line about buying the one love seat and he showed us another option and that is the one we ended up buying. Highly recommend James.
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December 2023 by Michelle Spalding
My 9-year-old sofa looks better than the Ava after one year.Oh, it's a lovely sofa when you first receive it - but after a year of two adults using it, the cushions have lost their firmness, and it looks ridiculously out of proportion - and since the cushions can't be rotated, you're left with that flat seat in your favorite spot.The cushion has gone flat on the back of the sofa, where my 8-pound cat loves to sit and watch the world go by.Sadly, the warranty the sales rep told me would cover everything does not cover this and seems to be a worthless expense. So, that's another huge disappointment. I expected something far more for the cost of this sofa.I called Havertys and was told they would get back to me to try to fix what the warranty company declined - still, nothing back from them, which was two months ago.Ironically, the Ava sofa replaced a 9-year-old sofa I now have in my office; it wasn't anything fancy when I bought it from RoomsToGo, and it's in far better shape despite being used the same way and having five house moves over the years.If I could return this item and buy something else, likely somewhere else, I would do so in a heartbeat.*****The delivery crew, which I did report, backed up several blocks down our street instead of driving around the block to reach the front door. Dangerous and careless to get something off the truck quickly and move on to their next stop. When I mentioned it to them on the day of delivery, the driver said, "it was the easiest way to get to you, and we didn't know what was down the other streets nearby." - None of the nearby streets had any warning or restrictions for trucks. I sent in a complaint but never heard back.*****I've tried to post this to Haverty's site now for days - each time it says my settings have blocked it. Interestingly all are set to allow in Chrome.
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November 2023 by Sherron Crumpler
Outstanding service received from this store. I have already called friends and told them to consider shopping at the Waco location for future furniture/accessories. Staff member James B. was professional, courteous, and very knowledgeable about each product we asked about. Highly recommend this store.
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November 2023 by Tasha Hydrick-LeBlanc
Outstanding customer service from our sales lady,Grace to the delivery of the furniture with Ben and Trey! Thank you all for your patience, knowledge, integrity and smiling faces. Absolutely a pleasure doing business with this group of professionals.
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October 2023 by daniel Benoist
I had a great experience while purchasing a new couch! My saleswoman was very knowledgeable and made the entire process very smooth. I got a great deal and I’m very pleased with my purchase. Thanks again.
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October 2023 by Ben Thomas
The sales manager Grace was truly exceptional, her knowledge and response to my questions were great. Plus her ability to make sure all the needs of my wife and I were met.
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October 2023 by Janet James
Staci and James were so helpful. They understood the look I wanted and showed me wonderful options.
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September 2023 by Heather Green
Buyer beware. I cannot recommend after a very poor experience with customer service/warranty issues immediately after our dining room table was delivered. I went with Havertys, because I thought it would be better quality than other stores in town. I was sadly mistaken just a couple of weeks after having our table delivered. A plate or glass of beverage sitting on the table would remove the varnish. It literally started chipping off. I turned it in under warranty and they sent a man out twice to continue buffing and re-staining where the chips were coming off the top of the table. After two visits, the man gave me the materials to continue repairing the table myself, and said it was due to use that the table was losing its varnish. Due to use? What is a dining table for? I kept calling the store, and addressed them about replacing the table. They declined to replace it or take it back. I usually hold back in giving poor reviews, but this caused a HUGE frustration and stress. I had a table from another furniture store for over 18 years, and never had one piece of the finish chip off, scratch off, or deteriorate over time. Buy quality and avoid the higher cost for cheaply made products. So sad by this experience. Photos below.
