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January 2024 by Fru-gal L.
I have had numerous problems with the personnel at the Home Depot West Waco Drive store. I went in to buy paint supplies and they just said it was on Aisle 123 (or whatever the number was) and didn't bother to get up and help me find the product. Which was not on that aisle at all. So I go back and ask again and they give me another aisle number. Same thing, it's not there. It happened a 3rd time, so I just walked out of the store and went to True Value; those True Value people were very nice and took me to the paint and helped me get what I needed. . Then, another time, I was shopping for flooring and there was an old guy sitting at a desk there, not helping anyone else, and when I asked if a certain carpet on the roll was 15-foot wide, he snapped at me and rudely told me they only have 12 foot widths, then he went back to reading his cell phone. OK, no matter, Lowe's has 15 foot widths and my Lowes carpet has been installed and looks fantastic. Finally, I went in to pay my HD charge card off and the African American lady at the customer service desk could not or would not tell me what the total bill was, she would only give me the minimum payment amount; then she couldn't or wouldn't run the check through properly. I finally said never mind, I'll phone it in and she threw the check at me and said "take your shit and get out of here." So ugly! Next day, my email said the check had been run through twice, which of course won't be honored by the bank, and I tried called HD's 800 number listed on the HD website and could not get through to a human to find out what to do to make it right. I just got my bill today and I'm being charged a late fee. I am furious! I called another 800 number on the bill and it took forever but I finally got a real live human (someone in a foreign country with whom it was difficult to talk to) and ultimately was able to pay off the bill and close my credit card account. I will not be shopping at Home Depot again, and recommend that you also avoid this store.
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January 2024 by Brynne C.
Ordered washer and dryer in November. Didn't want them delivered until December but the. I changed it to Jan 5 because this is going in a new build. HD calls me wanting to move it up but I said no. Jan 5 came and went with no delivery and no explanation as to why not. Rescheduled to Jan 8 but then found out the delivery appointment was not completed so now it's scheduled for Jan 15. I have called so many people and many of those numbers more than once without getting an answer of what happened on Jan 5. Now they've gotten together and concocted a story that the dryer had not arrived for delivery and that's why it's not being delivered til Jan 15. ALL a bunch of lies just CYA. Worst customer service I've ever experienced. I've been a customer of HD for years but always in Dallas. Just moved to the area and this HD sucks!!'
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December 2023 by Travis B.
I've been a loyal Home Depot customer for many years, but their partnership with Citi Bank just cost them a customer forever. I have consistently paid my credit card payments on time and well above the minimum for years. During this holiday season I overlooked a $28 minimum payment. They reduced my credit limit from $14500 to $1100 and told me I had to start over to re-establish my credit limit. If I have to start over, I'm going to start over somewhere else. Sorry Home Depot, $28 cost you a lifetime customer. Because of your partnership with Citi Bank and their poor business practices, I'll never step foot in another Home Depot store again.
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November 2023 by David H.
Order materials to redo my bathroom on November 7th was told it would be there by the 17th. Never showed up till the 20 first, then was told it was ready. I went to store to pick it up. Nothing had been pulled told to come back in an hour. Still nothing was pulled. After two hours and a very rude person at the pro desk had to pick my own order and load it myself home depot on waco drive in waco Texas.
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July 2023 by Brandon W.
you guys suck. Lowe's is way better, and half those guys admit they dont know where something is. your manager is a douche, you have two, count em TWO people there that are some of the best people ive ever had help me. maybe they should be running this place. Say it with me fold, "LEt's go Nemo!" if you get it you get it, if you dont get it, you probably shop at Home Depot on purpose.
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April 2023 by Zach Wilkerson
Better than lows
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February 2023 by Sterling “Great Dane” Cloer
My go to store. Just wished I could get the chance to meet with the regional manager for better prices on paint
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January 2023 by Christine R.
Come here is you like horrible and lazy customer service. The people in the garden center are great! But front workers don't even know Home Depot policy. Instead of just standing and chatting y'all should use that time to learn about the store you work for.
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December 2021 by Jane B.
We had heard on local and national news that there was a shortage of fresh Christmas trees, and if you could find one, it would be so expensive you couldn't afford it. NO! We went into the Bellmead Home Depot and found a good selection of trees. When we selected one the worker offered to load it into the truck for us. When I went to pay for the tree it was $3 more than last year. Don't listen to the doom and gloom newscasters. Go out, find your fragrant fresh tree, and enjoy the holidays! We certainly will, thanks to Home Depot.
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June 2021 by Ruth O.
Bought a grill for my husband on 5/22/21. Huge sign near grills stating free assembly and delivery for those over a certain price, so we chose that option. Were told it would be delivered the next Tuesday. Was delivered on Tuesday 5/25/21 - unassembled. Called the store, who had no record of the delivery. Apparently It was shipped directly to us from a store in Georgia! Since that original call, my husband has called back numerous times, trying to get in touch with someone who can provide the assembly and delivery promised. On more than one occasion, it was suggested that we bring the grill to the store, wait for it to be assembled, and then take it home. HELLO! If we had the means to do that, we would have done so in the first place. This was also explained to more than one person. One employee suggested we bring back the unassembled grill, they would credit our account, then we could buy an assembled one with "our name on it" and schedule a delivery. Again, we do not have a vehicle large enough to do this, hence our choice of the option of assembly and delivery. Last communication was on Friday, 05/28, when he was told that the IT department has no way of scheduling a pickup and they would need to figure out how to do that. It's now Tuesday night of June 1st and no return call. This is extremely frustrating and the fact that most of the solutions offered have involved us going out of our way to correct Home Depot's error is unbelievable. Still waiting for resolution.
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March 2021 by Rachel W.
The guy working behind the paint counter was extremely rude. Went in about a week ago to get some paint samples mixed and they only carry satin paint samples, which is fine, but we are painting with eggshell finish. When I asked for the paint to be mixed, he made it a point to tell me that I'm asking for "eggshell" when I have a "satin" sample and wanted to let me know that would be a problem. Then instead of explaining he could only do a color match for the paint I wanted (because we wanted to go with a different brand) he told me he couldn't do it. He told me I would basically have to go with that brand. I started to walk away to get the other brand and he stopped me and said "if you would listen..." at which point I grabbed my mixed sample and left. To talk to a customer that way is unacceptable and is pretty appalling. I called the BellMead Home Depot and she assured me she could get us taken care of with a color match and actually explained it very well and was very customer friendly about it. I will be making the extra drive from here on to avoid Waco dr. horrible customer service.
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January 2021 by Pecos S.
I wish I could give them zero stars. I have never experienced such poor customer service. The lumber departments mistake were a detriment to my project. They didn't want to help us in the first place, and then when we finally got help, they said they wouldn't complete the task. The customer care desk was excellent, I would rate them as a 5 star. If you want to do diy, do not shop at Home Depot, they will not help you. The manager at this location, mike, is a horrible manager. He is rude and condescending to the customers. He expected us to buy product even though it wasn't the product we needed.
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January 2021 by Jeanne S.
Awful lumber department. The staff is not helpful and the manager is even worse. Condescending and rude. Left my cart full of diy products and went to Lowe's where they were much more helpful.
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July 2020 by James Micheal S.
I won't ever use Home Depot of Waco again after I tried to set up curb side pickup, then ordered only to find out half of my order was being shipped to my house days after the need for my project completion. To add insult to injury I was told I couldn't cancel the item since it was outsourced and found that they had the item in the store the entire time. This was the second time their customer service was lacking within a month. I purchased drywall from the Waco location and and no one would help me load it into my truck for over 45 minutes even after the girl at the register asked people to help repeatedly. Not acceptable to me. I loaded it up myself and thought maybe it was just an off day so I tried again. My mistake. Sincerely,
[email protected]
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May 2020 by Michele H.
Your customer service is awful. My husband and I were in your store yesterday. You had two ladies working at the pro desk. I know good customer service and they both need some training. We asked for a lumber cart and one told us we would have to go back out the entrance and get it. Due to the current restrictions you only have one entrance open. I do understand that but what I have a problem with is there were at least 4 employees just standing around. One could have opened the contractor door and pulled some carts in the bldg for your customers, which they did after we complained. I didn't appreciate the side glances and snickering from these ladies Nor did I appreciate that when one of these ladies did bring us a cart I thanked her and she pushed it toward me and walked away without a word. We spend a lot of money in your store but we will shop at Lowe's from now on. Also, I tried to find a manger without much success.
