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December 2023 by Ash Marsh
Came in the other day and walked around to find some birthday gifts for myself (guilty!!) A nice worker came and helped me with a backpack on the wall and gave me a discount coupon! Then at checkout everyone behind the register was so sweet and friendly and very funny! They even reminded me about my birthday coupon! They made sure all coupons were added and also double checked that my security tags were off the clothes! I cannot say how happy I am with this service! Ask for any of these memorable workers : Grace, Victoria, Bin, and Kalie!! Love this store!! Will definitely be back!! Best 21st birthday shopping experience ever!
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November 2023 by Sara Steward
Sylvia was very friendly and helpful. I love my new skirts.
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August 2023 by Joe Rodriguez
What kind of store that has it where you CAN'T talk to an associate you either gotta check email or Instagram.... B.S !
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June 2023 by Maria Rivera
The store is very clean and the staff is very friendly, well put together. Hot topic is one of the only reasons I still go to the mall. They always have sales and give out coupons.
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April 2023 by Lovedisney101 R
The employees there are super rude and don’t like to help u find anything
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January 2023 by Gilberto Mazmanyan
The staff was very helpful with finding a specific Funko I was looking for. This is what real customer service is! Keep it up!
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December 2022 by Brandie Brown
I've always loved build a bear as a child and still go today. One of my favorite things now is the buy 2 for 45 sale they do all the time. And the fact that they rotate bears a lot and always are coming out with new merchandise. If the bear you want is not in stock you always have the option to order online and take it to a store to fill so you still get the experience with your fuzzy friend. Not to mention all the close you can dress them in, after buy a fuzzy friend you have the option of adding a smell, clothes, sounds and a box/ home to put them in (but you don't have to) Or if you rather make it a quick and easy gift you can order everything thing online and still get to watch it made with virtual experience. A person can always bring back there stuffed animal and get new clothes, a new smell (they tend to smell good for several months) and get it stuffed again when it starts to go less fuzzy or extra loved. But in the end build a bear is Fun for all ages thanks to the wide arrange of options everyone will be able to find something they like.
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December 2022 by Amara Bond
Always have a good experience the people are so nice
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September 2022 by dead and dumb
Probably my favorite hot topic, even though some employees there make me nervous by welcoming me or asking if everything is fine, but still pretty great and friendly place
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August 2022 by Alyon Wetzel
The t-shirts are amazing. I got two spiderman shirts and I wear them every day now.
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June 2022 by Joy Clifford
Took my grand daughter for the first time. Found a whole outfit with 2 accessories and it was only $75. Super good!
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May 2022 by Lakenbry Mckinney
They had some cool stuff when I went there with a friend to get her sister a birthday gift and they had the perfect gift
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February 2022 by Michelle Montes
BABY LOVED THIS PLACE.... FOUND A LOT OF COOL THINGS HERE.
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January 2022 by Mary Ramirez
Had everything we were looking for and the staff was helpful and nice.
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December 2021 by Amanda Fuentes
Really helpful staff. I don't watch anime. My kids do though and I was in there Christmas shopping for my kids. The staff knew all the shows and the characters and helped me find what I needed.
