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March 2024 by Sophy Daily
Easy to get in and out of, and the clerks were helpful and understanding!
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March 2024 by Roger Bailey
Good at getting my glasses readjusted and fixing nose pads and things. Glasses are kind of expensive but hold up well and the service is great.
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March 2024 by LaTryce Ratliff-Thomas
Fast an easy La Toya was very helpful an easy to understand.
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March 2024 by Macel Silvey
Love the folks at LensCrafters! They adjusted a pair of my glasses for free, and I didn’t even purchase them there. Very friendly and courteous!
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January 2024 by Dylan
Since I moved the Texas I've been to a couple other places to get my glasses. The other places that I've been to all they want is the sale. Ever since I made the choice of going to LensCrafters Latoya, Casey and Harold had helped me out and my first experience at a LensCrafters is the best choice I ever did in my entire life. I lived in a bunch of other states and went to other places for choosing my glasses. The quality glasses that they have are amazing and especially Oakley has became my favorite. What I like about all the employees. The ones that I mentioned in this comment they literally give you an honest opinion and if something is off they will let you know and they help you out and the most respectful way and want you to look good in your new pair of glasses. I definitely recommend this location, I want to say thank you again for helping me out and having the best experience of choosing my glasses. I've seen a few of negative comments on this page but the ones that are not having the best experience they have to be tripping out or something haha.Amazing experience and help absolutely wonderful people! I recommend
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December 2023 by david senger
Latoya helped me today and I want to share that she was so courteous and helpful to me. She helped me pick out frames, lenses, and checked my insurance to get me the best price for my glasses. I cannot say enough about the excellent customer service she provides. I have been in this location before and she adjusted my glasses. Latoya is a wonderful employee that you are fortunate to have as young people these days often aren’t real motivated. She is fabulous and I appreciate her excellent customer service!
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December 2023 by Shelia Busby
Excellent Customer Service! Latoya listened to my concerns, was patient with me as I tried on multiple frames then, made sure I was fully aware of the pros and cons of my choice as it related to my prescription.
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December 2023 by TextDirt 101
Ordered glasses and frames and within 5 days my order was ready. 4 months later I had an issue with the lenses. Lens Crafters took care of the issue immediately with no questions asked. Great customer service!!
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December 2023 by James Kilgore
I have purchased 3 pairs of glasses from here. The staff is always friendly and extremely helpful. I have had to use my insurance on damages to my glasses on a couple of occasions and the staff has always made it easy to handle. This will always be my go to place for glasses.
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November 2023 by Amanda Steele
Great service. Latoya was amazing and helped me find my prefect pair of glasses. Thanks girl.
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October 2023 by Zz Rex
I’ve been shopping here for years and even when I choose to go to another store for my glasses I always end up back here. And the workers there are so helpful and deserve some recognition. They will always make me feel good with the glasses I choose and with a price that is affordable. 10/10 recommend.
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October 2023 by Elaine White
I have always been pleasd with the quality of merchandise and excellent customer service at LensCrafters. I feel like they care about me as a patient/customer and want to help me make good decisions about eyewear.
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October 2023 by Travis Garrett
My initial consultation and fitting was just ok.I had an incident with my previous pair of glasses that I had purchased so I returned to LensCrafters for a new replacement with my new prescription. When the lady inputted everything into her tablet the total came out to be somewhere in the realm of $600. I notified her that was more than the initial pair of glasses had had originally cost me. Somehow she was able to get them down $200 to $400. I was appreciative but left somewhat confused.When I received the notification that my new pair arrived I left work to come get them. Upon arrival I was not surprised but every employee was in a bored and carefree state buried in their phone. When I let them know I was there to pick up my order my original consultant was not there.After my order had been retrieved and handed me my glasses I noticed that they were not at all what I had ordered.In short, someone put the wrong barcode on the glasses I picked out so in turn I received the wrong glasses. They tried to make things right by notifying me that we would simply swap the lenses out for the correct frames.I had asked if we could reshape the display frames and they started the process. Only after moments I told them I had changed my mind and would just take the pair that had come in. Immediately the lady helping me got very short and with an attitude said “well I guess I can stoop what I’m doing then” and then flung the display frames on the counter and gave me a very irritated stare. I apologized for her minor inconvenience and then left with a very sour taste in my mouth.After shopping around I realized that I definitely overpaid and for employees that probably make commission it seems like even after the sale is complete they really need to work on their customer service skills.In the end because of the way this employee reacted I will probably venture out to another eye glasses store the next time I am in need of their services if I don’t just use an internet retailer all together.
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October 2023 by Tashya Mosley
Latoya is amazing!!!! We walked in and she helped my Mom!! She found the perfect glasses and was the absolute sweetest! Thank you Latoya and we will always come back!!! Great customer service and just all around amazing!!!!
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October 2023 by Laura Case
Jennifer was fantastic! She helped me get fitted for the perfect pair of glasses and made everything easy to understand. Thank you!
