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November 2023 by Xyz Reviewer
Great selection and prices.
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September 2023 by Vanessa Anthony
It's amazing full of fashionable figure flattering temptations
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July 2023 by D La
Very sweet associate and also very knowledgeable of the products that are being offered and what all is on clearance (my favored section).
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February 2022 by Sue Aguilar
The sorriest excuse for a retail clothing store I’ve ever seen. Rude staff who were chitchatting behind the counter and did not offer to help me, terrible selection, etc etc. I should’ve learned the last time I attempted to shop there that it was a waste of time. If possible, I would give zero stars. Do not recommend.
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September 2021 by Yolanda Rios
Very friendly people
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August 2021 by sarah Wingrove
This store has gone down hill fast. They need to replace the management asap. I would hate for Waco to lose this store. The customer service is HORRIBLE. I have never had anyone address me when I'm in the store, unless I walk up to the counter to pay, and I have never had anyone offer to start me a dressing room. It's just not the "loft" experience I get when I go to other stores. It seems like this store is not aligned to the loft culture.
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August 2021 by Cheryl Creek
Went august 3, everything on sale. Nice clothes.
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March 2021 by Maddie Van Ness
Customer service was poor and the girl working was on her phone the whole time.
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September 2020 by Tod Monroe
Girlfriend love shopping here
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June 2020 by Diane C Nick
Dressing rooms closed - totally understand. Dressing rooms close + all sales final? Reflects badly on your brand Loft.
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June 2020 by Laura E
I was short on time and really needed an outfit for a party that same evening. No one said hello when I entered the store even though there were 3 employees and only 1 other customer in the store. 35 minutes later, no one has asked if I need help but I have 9 items to try on and ask for a dressing room. The clerk said no, they only have 3 people working and can't allow anyone to use the dressing room unless they have 4. What?? There's only 2 customers in your store. I said, can you please count my items and let me try them on? She said no. I really need an outfit so I say, okay, I guess I'll buy them and just return what I don't like. That's when she tells me there are no returns. I go to hand them to her and she said 'You don't want any of them'? Um, no, I don't want to buy clothes that I can't try on AND can't return. It would have been really super customer service if you could have told me these things when I entered your store so I didn't waste my time. Never again.
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December 2019 by Diana Pineda
I was trying clothes on and the Iights were turned off. I came out of the fitting room to inform the the three ladies working there that I was still using the fitting room. They told me that the lights automatically turn off 10 minutes before the store closes. I do not believe this is true. I worked retail before. This was very rude and unprofessional.
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November 2019 by Azriel Latimer
Pretty good
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August 2019 by Tammie Sportel
Poor customer service. No longer accepts returns purchased online according to the the Waco store.
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August 2019 by Madison A.
Really disappointed that they turned Loft into a Loft Outlet. I don't understand why they changed the store. I used to love shopping at Loft to buy basics for work and now it's just a mess.
