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December 2023 by Misty MK
We had our company annual holiday parting at this location this year and the atmosphere was nice and fun, but there was one bartender that was very rude and slow. Asking for ID’s every time someone came back for an alcoholic beverage after already having shown it (individuals well over 40) and only allowing people to purchase one drink at a time. For spending the amount of money we did it was disappointing. The other servers were all much friendlier and willing to make our evening enjoyable.
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November 2023 by Tae Magdaleno
I have been to Main Event Waco several times since it has opened. Yesterday (11/12) was the 2nd time I ate at the restaurant. Food is OK. The game area is great/ staff at the bowling alley have always been great but every time I go to the bar, bar staff are distracted or really slow. The wait staff at the restaurant are always lacking. Yesterday after taking our order our waitress dipped out. Like literally left Main Event & apparently didn't ask anyone to check on us. So we never got refills or anything else we needed. I had to go to the bar myself to order another beer. When I got up to go to the bar I saw our waitress return with a bag of food (so apparently she left for lunch) It was a horrible experience to say the least. She was not friendly and could care less that we didn't have anyone wait on us while she was gone. My advise - go for the games but don't eat there!
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November 2023 by Alicia Reynolds
I’m writing this as my fiancé and I are leaving at 10:40 pm. This has been the absolute worst experience. To begin the night we waited 30 minutes at the bar just to be able to order, ended up walking away because our bowling lane was ready, went to start bowling and waited for the entirety of our game just to find out that the waitress didn’t put our order in and pocketed my $20!! When we complained to another attendant, who rolled her eyes at us, she finally went to the bar to get our drinks. After bowling for about an hour we went to get another drink and couldn’t sit anywhere at the bar because it was so packed with actual trash and empty drinks and food. Played a few arcade games and tried to do the gravity attraction. There was no attendant but we found one that was harnessed and asked her when they would start back up again. She rolled her eyes and walked away without a word!!! Totally disappointed and not worth the money. Staff is RUDE and incompetent to say the least.
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October 2023 by clarence michael Johnson
Nice atmosphere. Had a great time with my oldest sons, love you two
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October 2023 by Sarah Severn
It was nice, they have good food options, just wish they would have had the icecream available and the ropes courses operating when I went. They have a lot of fun options such as bowling, video games, laser tag.
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October 2023 by Alan Luker
Our organization has facilities in more than 50 markets in Texas, and when approximately forty of us needed to gather in person for a five-hour meeting, Waco was chosen as the destination because of our central location. My family has hosted birthday and graduation parties at Main Event, and knowing how nice their establishment is, everyone agreed we could book their private event rooms for this business occasion. Needless to say, I wanted this to flow flawlessly and for my peers and superiors to have a wonderful experience. Main Event delivered customer service that seems hard to find in today's busy world. I told the local general manager, Michael, the degree to which his team was at least two steps ahead of every need I could even start to anticipate that we might have. Their IT capabilities were exceptional, the food was great, and the rooms were perfect. Moreover, the friendly and helpful attitudes of their team members were absolutely stellar. Thank you, Waco's Main Event team, for making our day exceptional!
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September 2023 by Lynette Johnston
Wait staff at Main Events kitchen are friendly. The menu isn't old folk friendly, but they're working on it. It's a very pleasant place to spend time. Praying they are blessed with more employees that enjoy working there. My son-in-law could use more people he can rely on. Blessings to them all.
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September 2023 by Alyssa Ruiz
My experienced wasnt what i expected. The person who brought me my food very rude and had an attitude. I believe her name was Hope. I was really looking forward to going to this location and the experience she gave me makes me not want to come back. Other than that everything was good. I did talk to another girl named Vanessa and she was extremely helpful and enlightened my experience.
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August 2023 by Veronica Castro
My kids love it here. We load $100 worth of credits and is enough for 3 kids. Not to mention they can combine or divide cards balance for points and credits. Prizes are better and more attainable than other arcades
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August 2023 by Robert Kuhl
Great place for all ages to have a great time and not too expensive. The armband is the way to go if you want to be there for a while and do several things. No real complaints. However, I did have to wait 20 minutes for a technician when the pool table wouldn't return the balls. Overall, it was a good experience and we will be going back.
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August 2023 by Michael Canales
Kiddos like to come for the games, adults chill at the bar. Haven't had a negative experience yet, Bar tender has been the same dude the past 3 times I've gone, and always treated very well. Kids never complain, and the times that I've ordered food, its been good.
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July 2023 by Yolana F.
TERRIBLEEEEE! My son and his friends just got accused of throwing an employees walkie talkie into a trash can? They were in the restroom when this was happening. VERY DISAPPOINTED! NEVER coming here and wasting my money.
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July 2023 by Michelle E.
Our truck broke down and we stopped here and the manager was the best.. He brought us drinks and food! The best in this hot Texas heat! Very nice and appreciated. We will be coming back.
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June 2023 by Jennifer Lemus
If your ever in WACO, this is a must STOP, to unwind.We had so much fun here. Playing games with kids, we were here for hours and time flew by.Food was so good, chili cheese dip off the chain, must try when you go. Service was awesome. All workers were kind and friendly.Going back soonKid-friendliness: Definitely, fun and safe place. The workers walking around making sure everything and everyone was fine. Very alert workersParking: Alot of parking area
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June 2023 by Maria Rivera
I went for the first time ever 6/12/23 Kayla greeted us and was very knowledgeable and super kind. Von and Tyreese helped me out in the bowling department, really friendly guys and made the experience amazing. The women’s restroom was very clean. I wish I could remember my server’s name, he was wonderful and even let me customize my order and talked to the kitchen to make sure it was okay. The food was very delicious! My son is special needs and has autism, he usually has a hard time going to new places but the staff was very knowledgeable and super understanding. I will definitely be coming back again.10/10 recommend! I apologize if I spelled the staff members name wrong.
