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February 2024 by Yolanda Chavarria
I had an appointment regular maintenance and received great customer service. Will continue to use their shop.
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January 2024 by Jose Rivera
This place was fast and professional! I came in for new tires and an alignment. Big shout out to Vinny for walking me through everything. He really helps you understand the mechanics of a car. He is a very knowledgeable employee and really made the experience so much smoother.
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January 2024 by Audrey Luna
I brought my car in for a routine oil change and had such a great experience i had to share! I've been to NTB's in the past but this one is TOP TIER!! The store was very clean the worker's there were very polite with my wild toddler.THANKS NTB!
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January 2024 by deniiya taylor
excellent customer service !! i got a oil change and new tires my car works better than ever such a good team keep up the good work
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January 2024 by Keevin Childers
I came in to get my tire checked because I was losing air on my way to Dallas. They found out my valve stem was leaking air and changed it out without hesitation and had me back on the road.
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December 2023 by jonathon fountain
I love going to NTB. It is my favorite shop in Longview.
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November 2023 by Linda Morcom
Wonderful service for a difficult job installing a new battery. Knowledgeable and great customer service. Recommend them very highly!!
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November 2023 by Michael Villalpando
These guys are great, Eric has a good sense of humor and it helps when it comes to a bad tire situation. Definitely my go to when I’m visiting Waco
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October 2023 by R Be
This place has terrible customer service!!! The alignment technician here is horrible. Told me my 2021 4 runner was wrecked because he couldn't get it into alignment. Left out on my road trip to Mississippi and stopped at the ntb in Gulfport where I use to live and the technician did my alignment correctly assuring me there was nothing wrong with my vehicle. Avoid waco ntb. I've been using ntb since 2015 and this waco store is the first problem I've ever had . Gulfport got me fixed though thankfully
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September 2023 by John Cavazos
These guys got me in and out quick. I came to this location after getting my car jumped when I found out the battery was dead after getting out of class. They had a few cars in but Eric got me and and checked my battery and got me a new one put in with no hesitation. It was my first time here and it was a good experience
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September 2023 by Brandy Valadez
We have always taken both our cars here to have the oil changed and even sent my daughter here as well. My husband charged the oil himself this time and noticed NTB stripped the threading and used silicone to seal it. They never even had the decency to let me know they just covered it up, they could have at least told me. Now I have to get it replaced. NTB lost all of our business.
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September 2023 by Vic Mendoza
I brought my vehicle in for a oil change, tire repair service & alignment. This location treated me like royalty & got my vehicle in & out with no problems. Vinny was really helpful and walked me through the whole process from A-Z. Definitely will be bringing my vehicle back for future service or repairs
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September 2023 by Amber Brown
I called to see about getting my alignment adjusted. The FIRST thing the person that picked up the phone started saying (More than likely because he heard a womans voice on the phone) was that I should be prepared to also have to pay for ALL of these other issues "that I dont need done". He said " be prepared for if we find any other kind of repairs that you could also need. Nothing is wrong with my car at all. I just needed alignment. I did not say anything that should make him think I might need anything else. Seemed like this is the kind of place that tries to stack a bunch of other uneeded "work" just to UP YOUR BILL. Poor listener or they scam women here. I will never call them again. And guess what? I went to my dealership and they said I just needed a slight adjustment and THAT WAS ALL. So my instincts were correct. WOMEN BEWARE of this location!!!! Go somewhere else.
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September 2023 by Durand Friesen
If you want precising, if you want speed, if you want to be able to go 150 in that clapped out Honda without your car shaking like a leaf in the wind.... Go here. They'll make sure that pos is perfectly aligned, tires are balanced within NASA specs, they'll even go as far as supply you with the caffeine you need to stay awake during that street race even though you're gonna be seeing nothing but taillights because well... You drive a Honda. Good luck.Only problem I had was they rotated my steer tires to the rear so now it's a little goofy making turns, not used to the back end turning instead of the front.
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September 2023 by Santana Anzures
I always get my car serviced here, never had an issue and the customer service is always excellent, Vinny breaks everything down perfectly for anyone to be able to understand
