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March 2024 by Mr. Geoff S.
Bill was very helpful and awesome. I had a tire issue. He took the time to remove the bad tire and switch out the spare for us. His extra effort was extremely helpful and we were able to get back on the road home. Thank you, Bill.
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February 2024 by Kelvin Hart
Excellent Service and Price
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February 2024 by stan lee
Great service and pricing for my recent purchase on tires
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February 2024 by J P
Pep Boys is very trustworthy and did an excellent job with the service and inspection.
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February 2024 by willie keener
Poor treatment
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January 2024 by Dan Pullin
I had a bad battery come up Saturday and Pep Boys was a close availability.The bays were full, but the service tech was able to get me in into one quickly.I was shown on a tracker that the wait time would be at least an hour, but the battery was installed much sooner; more like 1/2 hour at most and this was no problem since I was an unexpected customer.The cost of the battery was too high, in the $250 range, but I blame that more on the national BIDEN inflation situation than anything else.
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January 2024 by Harold Allen
Went in for a tune a tune up and alignment. They had us taken care of in two and half hours. Great job!!
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December 2023 by Scott Ladner
Pep Boys on Lake Air always provides great service and quality work. Shawn and his team are excellent.
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December 2023 by Carolyn Hughes
They charged my $1792 in advance to order parts AND made me pay for the service that had not yet been performed. We contacted them the next business day to cancel the order. That was 5 weeks ago and we still do not have our refund. I have contacted corporate customer service 6 times, and have been repeatedly told that they have put in an "urgent" request for a call back, yet NO ONE has returned my communication. Oh, and by the way, the part they needed to special order for $1300 - readily available from multiple online vendors for $250.
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November 2023 by Allen Miller III
I was really pleasantly surprised. Best price on tires I could find. No nonsense, no trying to upsell. Made an appointment and got it done with no fuss.
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November 2023 by Megan Love
My friends and I are on a road trip and ended up getting a nail stuck in our tire over an hour away from our hotel. By the time we got the spare tire on and able to drive over, it was past 7pm but Bill and Thomas still took our car and patched the tire for us so we could get back to our hotel and continue on our way. These guys were super nice and extremely accommodating and very helpful. Thank you again!
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October 2023 by Juanita Duncan
I was satisfied with my car. I didn't like the attitude of the Assistant Manager his name is Gab. He told he been at work all day and he is trying to get off I was taking to long paying $900.26. I felt like he was rushing me and when I have to spend money like that I am going to take my time. My response to him customer come first and this is his job not mine then I ask him for the manager number.
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October 2023 by Jennifer N.
If I could give zero stars I would. We sent our college daughter to get her own oil change today as we are out of state and she's trying to do things on her own, and they completely took advantage of her. She went for an oil change, then told her she needed a new air filter which she was willing to get. An hour and a half later she says I need to leave I have class, where is my air filter?? They said they're waiting for the part to come. They never told her she would have to sit there and wait for the air filter. So 2 1/2 hours later, they put the dirty air filter back so she could leave. Absolutely ridiculous and unbelievable. Do not go to this Pep Boys in Waco.
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September 2023 by Melody Spradley
We went in today to Pep Boys valley mills just about 45-60 minutes before closing. Unfortunately, we had a screw in our tire and it was REALLY messed up. It couldn’t hold any pressure at all… as in, we had filled up the air at a quick trip 3 miles up the road and our tire was flat by the time we made it to Pep Boys. When we got there, we talked to Shawn, the store manager. Upon first speaking with him, he told us that they were completely booked, and we could tell they were understaffed on top of everything. But when we let him know our situation - we were more than an hour from home, the tire issue was completely random, and all of the other tire shops were closed - Shawn made a way and got us taken care of. We’d checked multiple places and we really had no other options, we would have been stranded if he hadn’t been able to help. We got super lucky and they had a tire in stock, and he was able to get it switched out for us even though it technically put them past closing. I am very pregnant, we’d had our vehicle for less than a month, and my husband was VERY stressed. Shawn really didn’t have to do anything, he had no obligation, but we are extremely grateful that he did. Thank you for being sensitive to our situation, and for exceptional customer service!!
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September 2023 by Tony G
TLDR: repair costs are incredibly high and you have to call consistently to get updates, they will not call you. Sean was very kind throughout this ordeal.I originally was not going to leave a review, but after going to other shops and confirming the pricing on the repair for my vehicle, I realized that this service was way outside the pricing that it should have been. Originally I came into Pep Boys because my transmission was overheating. They were the only shop open on that day that I came in and they were able to take my car and have it looked at in between appointments, which I appreciate 100%. However during the next 2 days I didn’t get any updates on my vehicle. I called and Sean the representative was able to give me some details about what was going on with my vehicle. However I did not find out until the last minute and multiple calls that the issue was the valve body needing to be replaced. They quoted me almost $4000 for this repair. They already ordered the part without my knowledge, but I ended up declining this service.I was able to get this repair done for half the cost I was quoted. Great service reps, but the cost is not competitive.
