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February 2024 by April Riggs
Very rude customer service. Stood here waiting for 5 minutes until someone actually came to the front desk asking if I needed help. The lady was very rude.
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February 2024 by Cara Thomas
Service is always fast, great and efficient!
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January 2024 by Sonya Marie
I had an appt scheduled at 4:40pm. I got to my appt at 4:45pm cause there was an accident involving a school bus that was blocking the street that I had to turn onto to get to the Quest location. When I walked up to the door it was locked at 4:45pm. The sign on the door said it closed at 5:00pm. I was met at the door by a middle aged African American woman who rudely asked me if I had an appt. I told her yes and told her that my appt time was at 4:40pm and I apologized for being 5 minutes late. Then all of a sudden I heard another woman’s voice coming from the office area say “is that ****** then says my last name” the other woman says “Yes,it’s her” then the woman in the background says “well what she waiting for,4:40 already passed”. At this time I look down at my watch and it’s 4:46pm and the place was completely empty so I guess that’s why there were upset cause they were ready to leave but I showed up 15 minutes before closing with an appt time scheduled 20 minutes before the clinics closing time. I’ve visited several Quest locations all over Austin,TX but this was my first time visiting a location in Waco,TX and I was very unsatisfied with my visit on 12-20-2023. I will definitely not return to this location. Both of these woman were extremely rude and especially the one hiding in the office rudely making (loud & obnoxious) comments cause I arrived 5 minutes late.Poor customer service skills & very bad attitudes are not something I’m used to seeing in a medical setting that’s why I chose to write this review cause I wanted to let everyone know in the area about this location and the treatment I received.
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November 2023 by Andrea Mayne Realtor
I visited Quest Diagnostics in Waco for first time today. I have been getting TB tested for my psoriasis medication for over five years now in different locations, but this one is by far the best.I was seen immediately at my appointment time. LaTonya was absolutely amazing and took my blood samples quickly and painlessly. I was in-n-out with 10 minutes.
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November 2023 by Ashli H.
I just wanted to tell whoever helped my college freshmen daughter this morning with her labs thank you! You made her feel really comfortable and supported. They way you spoke to her was really sweet and showed her that you cared. Thank you for loving her when I could let be there
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October 2023 by Zachary Griffen
First of all I drove up to Waco from Killeen. I needed a same day appointment and they were able to get me scheduled. They got me in and out very quickly and professional. I’m one that doesn’t like needle sticks. Majority of the time they have a hard time finding my veins. The young lady was very courteous and only stuck me one time and got the job done. I hate that I forgot her name but she was a young African American that wore glasses. Very professional and courteous.
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September 2023 by David Wilson
Made appointments online. Showed up and attempted to register. Their check in terminal and the process was very cumbersome and should be trashed. Tried to check in the second person and it wouldn't work. One of the staff told me I was not doing it right and came around to show me how. She was not able to complete the check in and walked away. Both of us were seen 20 minutes after our appointment times and we had appointments for the first and second times of the morning. Was the second time I used this location and was just as big of a disaster as the first time.
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September 2023 by Chad Davis
I was reluctant to come here after reading all of the reviews and especially after all of the hateful reviews for the phlebotomist named Lisa.However, I just had the most pleasant, quick, painless, and best blood draw in my life from Lisa here at Quest, and I'm a lifelong T1 diabetic. Waited only 10 minutes in lobby. Lisa was nice and helpful with sign in, informative, and had a nice, joking personality. If you're reading this, hope that you get Lisa when you have your blood taken. She is amazing at her job!For Quest corporate, give the people here a raise. They're the only Quest in Waco and deserve it. Of all the facilities I've had to have my blood taken over the years in DFW, Austin, and TN.. This location has given me the best service by a very good phlebotomist named Lisa.
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September 2023 by Raindance 1280
While I'm sure the staff and business is run well (giving the benefit of the doubt) it is IMPOSSIBLE to talk to someone on the phone!!!! I keep pressing the #, it doesn't recognize it. Then I select one completely unrelated and it is an automated recording. After some 285740 numbers, I was on hold for 33 mins! Terrible customer service. And that's before even stepping in the door!
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July 2023 by Debbie Getterman
Do NOT use this lab for bloodwork. For the second time, I have ended up with a hematoma, SEVERAL bruises from the one stick, which range in size from quarter size to dime size, a swollen vein my physician has advised me to put hot compresses on to try to avoid a clot or phlebitis and last but not least terrible looking arm. This lab is incredibly unprofessional and usually staffed with only a single tech. I have forwarded pictures of my bloodwork site to several professional organizations and I hope action will be taken.
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July 2023 by Jgallegos Jgallegos
How can they say they close at 5 get here at 4:50 and doors are locked??my appointment was 4:45 Of course no one will answer the phone either it’s a recording
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July 2023 by My Nguyen
They don’t have a receptionist, just a sign-in iPad. After scanning my ID, insurance and QR code, it was a simple and quick process. I waited about 10-15 minutes after my scheduled appointment time, but that was expected. I was greeted by LaTonya and she was amazing! She was extremely professional, personable, and kind!
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April 2023 by Jacob Luebbehusen
I had to wait about 10 minutes to get in but was done in about 5. Latonya did everything and was super nice and fast. From needle insertion to removal seemed like 20 seconds and she took 3 vials.
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March 2023 by Chelsea McAdams
I have blood drawn once a week at this location and the Dallas location and have had no issues until Lisa is my phlebotomist at the waco -Sanger ave clinic. She has had a bad attitude from the moment she calls you back to drawing blood. It’s EVERY time I get her she has an attitude. It’s to the point now that I will reschedule if she is my phlebotomist. If you hate your job that bad then quit, no reason to treat people horribly.Everyone else here is great!!
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January 2023 by Rebecca C.
My visit was very fast. I recently moved and used this place to get my labs to send back to my doctor in San Antonio. Fantastic vampires here for blood work!
