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December 2022 by Irma V.
This dealership is fantastic. The people, the building, everything. We worked with Tara and she helped us tremendously, even when the vehicle we were going to be trading in was hit hours after talking to them. I'd recommend this dealership to anyone!
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December 2022 by Ashleigh H.
Today was my second time going to Bird Kultgen (BK). Their customer service, sales people, and finance team are absolutely amazing. I have always used Hudson "Huddy" Campbell. Amazing salesman who actually takes the time to run your numbers and get you the best deal. My second time working with him and he has been nothing short of amazing! Also... the finance woman Amanda Lesikar. What a joy! We were way past closing and she was still a delight. She didn't try to rush me off. She made sure before I left i had everything I wanted in my deal. Amazing team at BK! Thank you for my first Bronco almost a year ago and my new Honda Civic Sport today!
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November 2022 by Ash S.
Really grateful for this dealership & not only their commitment to customer service, but going above and beyond. Tara and management showed so much integrity & we're so helpful.
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June 2022 by Gayle Johnson Richter
Drae Powell was great to work with. He was so willing to show any vehicle and I wasn’t rushed or pressured. Very kind and professional too. He stayed late several days while working on getting the purchase finalized. Thank you! I love my Edge.
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June 2022 by Jesse Howard
They figured out a finicky drivetrain vibration and took care of a couple of warranty items at the same time. Also found another truck for me to drive while working on mine. Great job!
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June 2022 by Zachary Sanger
These folks are super professional and their service department gets the job done every time. They know how to treat their customers well and I highly recommend them over the other dealerships in Waco. Keep up the good work!
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February 2022 by Kennede W.
Beware of their service department!!!!! They will lie and damage your vehicle and deny that they did anything wrong. I took my car in for a oil change and within 8hours my car stopped working due to their negligence. I called the manager of the service department Mr. Taft and he refused to offer any service to repair my vehicle or any compensation for their negligence. Do yourself a favor and look at all of the 1 star reviews on google for their service department.
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January 2022 by Wyndee K.
We just bought our 8th vehicle from BK Ford. I can't say enough good things about this dealer. Bobby Morgan did a great job as our sales person. I highly recommend BK Ford and Bobby Morgan. We will only buy from them in the future. Everyone there is so nice and helpful. Thank you for a great experience Bobby Morgan.
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January 2022 by Malorie M.
RUN FROM THIS DEALERSHIP. If I could give less than one star I would. There are many other dealerships in Waco, literally go anywhere else but here. We had the worst experience here. We saw a car we liked online, went in to check it out and test drive it (spent a total of 3 hours doing so), worked out a deal to trade in our car, and put down a $500 deposit and signed a contract to hold the vehicle while it went through detailing and servicing. We were told the detailing and servicing would be done the next day and that we would get a call letting us know when it was ready. After not hearing from them for two days, I finally reached out to see if the car was done. To my surprise, not only was the car not done, but they told me someone else had put in a deposit like we had two days before we had but that they had done it online and they didn't see it in their system until after we had left. They told me the car would go to them and we would be back ups in the case it fell through. They never called to notify me of this situation, I had to be the one to call and find out. I am shocked by their unprofessionalism in making the mistake in the first place and not notifying us of their mistake the moment they found out about it.
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January 2022 by Taylor Huffman
We ended up having a GREAT experience here! We had Drae as a sales rep and he was AWESOME. There was a slight mix up on the price of the vehicle… but when we brought it to their attention, they made it right with no hesitation. We were shocked because it’s hard to find such GREAT customer service at a dealership that also offers so much else! We will definitely be life long customers here! Thank you Bird Kultgen!
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January 2022 by Jeffrey Cannon II
Wonderful experience. This was my first time purchasing a new car and Matthew Heaton was there to help guide me every step of the way. I felt taken care of by every team member I worked with and would recommend this dealership for your next vehicle. #BKMatthewHeaton
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December 2021 by Stephanie Wright
Friendly environment and a great car buying experience!
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November 2021 by Kirt H.
Go see James Wikerson, he'll make the whole buying process easy. The finance manager was thorough about everything we signed to make sure we fully understood it. Definitely recommend this dealership, no pressure sales and no hidden fees.
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May 2021 by Julian Yepma
Had such a great experience today with
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May 2021 by Chylander Cummings
Amazing staff! Excellent service and #BKDraePowell took care of me like we are family. He was attentive, knowledgeable and ensured that I not only received exactly what I wanted but his customer service went above and beyond! Thanks again I love the truck!!
