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February 2024 by Cindy Hughes
Phenomenal company and very compassionate and caring ?
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February 2024 by Jennifer Morris
If you want a rental with a management company that literally doesn’t replace things that are needed to be replaced and argues with you at every turn, here’s your company. From day one, they would not provide the wooden rods to hang up any clothes in the closet, which is a basic need and was extremely inconvenient. We had to provide them and were threatened that if we forgot them during the move out process we would be charge an insane amount of money. We had to leave early by a couple of months due to finally buying a home and they made it extremely difficult work with the moving out process. We just wanted to pay the rent til the end of the lease and be moved out early. We weren’t allowed to turn in keys early so they could start the move out process sooner to help themselves out and get another tenant in sooner, but then again not our responsibility to make it easier I guess. No where in the lease does it say you can’t decorate your home. So I hung up our family photos and shelves for decorating… and yet we were charged for nail holes and painting. Even though it clearly states in the lease and cleaning list: “ You willnot be charged for nail holes but will be charged for repairs due to large wall anchors.” And we were charged for excessive nail holes and painting when there were no large wall anchors in the wall!!!?! $250 for “excessive” holes!?!?! Are you saying your tenants can’t make the house they are renting feel like a home!? I would definitely think twice about renting from this company. They may be sweet as sugar at the beginning but I only got attitude and disrespect on the way out. They made moving out super difficult and now are charging for things that we were told by maintenance were acceptable holes to not be charged for. They definitely need better communication between their staff and maintenance.
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November 2023 by Kevelle Smith
Shamrock has been pretty dang awesome so far. Me and my family are new tenants and although some things had to be replaced/fixed after we moved in, it was done in a timely fashion. Matt(maintenance) from what I can tell is very dependable and we appreciate you so very much!
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October 2023 by Cameron Quinton
The best company we've ever rented from. They are nice caring and understanding. We will continue to stay with them until we buy a house!
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August 2023 by Stacy
I had a very unpleasant experience with Lana Dorow. I had a showing scheduled for several days and was really looking forward to it. I did everything online because I knew I would never get a personal response from a management company. I was already prepared to apply for the property and just wanted to see the apartment. I got an automated email and text message a few hours before the showing stating curtly that my showing had been cancelled and that the property was no longer available. Absolutely no explanation whatsoever. I replied to the automated email with some questions and concerns immediately. I waited for a reply and never received one. Now I am no longer interested in any property Shamrock manages. I’ve had the exact same experience as other people that have left reviews. Extremely unresponsive and impersonal.Now I’m sure I’ll get personally attacked with a response to this review as 90% of negative reviews have. I will let it roll right off my back and am working with an apartment complex with a friendly professional manager. I cannot believe how the people that left prior negative reviews were treated. I believe they got under someone’s skin lol. Business as usual from a management company. I’m very glad I had the experience and was able to avoid what these other people have experienced.
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August 2023 by Emma Merrill
Shamrock is amazing. Ellen came out on a Friday evening to check some water damage immediately after hearing about it. Very professional and courteous. I’d trust her with any property or rent from her any day. You can’t go wrong here.
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August 2023 by Crystal Martin
Easy to navigate and find vacant properties. Great pictures and description of the property. Easy to find rental requirements and move in cost as well as any restrictions. Can schedule tour and apply right from the website.
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August 2023 by cody holt
Ellen Derrick with Shamrock Property Management went above and beyond to help me! Great to do business with. A+
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August 2023 by Ellie Newcomb
I just had to hop on here and share our experience with shamrock. We’ve rented with shamrock for three years and they have been amazing. Our AC went out this weekend and an AC guy showed up within an hour of calling. Additionally, I mentioned that our ceiling fan was starting to run slow. I got home from work today to see a brand new ceiling fan running beautifully. The staff member I spoke to over the phone about the AC issue was super friendly and helpful! I’m so thankful for how wonderful they have proven to be!
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July 2023 by Roberta Peden
Shamrock Property Management has the best office staff ever! Any time I have had to get their help they have went above and beyond to help me, the best staff.
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June 2023 by Reshma Manohar
I would give it no stars but left with no option to start with my review. I was scammed by these guys. It is upsetting that I was encouraged to pay for the application fee ($40 for each,for both me and my husband) and we received an email in less than 24 hours that the property was being leased to someone else. We had travelled 1.5 hours to get to this place and also sent additional documents upon request just an hour before being noticed that the property is no longer available. Agents would usually have us wait if there are promising applicants as courtesy but this time we weren’t informed on any of this…. And this is within a time frame of 20hours since we viewed the house. The management nonchalantly say “it’s mentioned in the terms and conditions, and factors to abide to”. But common! It is a scam when the house was viewed 20 hours prior, being encouraged to apply spending $80, spent time on traveling, asked for additional documents and we receiving an email that it’s gone in an hour.
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May 2023 by Amanda Light
I moved into one of their properties recently and everything has been pretty smooth. Lori was amazing through out the entire application process, Angie has been nothing short of helpful, and when I’ve put in a maintenance request they were out to fix the issues within a week. None of my requests were emergencies, but I imagine that they would have someone out immediately if they had been. Everything that needed to be fixed was fixed properly. I also appreciate that they leave a door hanger letting you know that they were on site. I would absolutely recommend renting through them.
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May 2023 by James Holloway
My wife and I applied for a rental paid all the fees. The property was rented. I called several times 35 times I think it was and only got voice mail. I left a message and never got a call returned. I don't know why we didn't get the rental it could have been someone beat us to it or we didn't meet their standards which I'm sure we did, but who knows because they never returned a call. Ellen called me back and explained what had happened this was beyond their control. and I can accept her explanation. We did end up renting from another company and even though my experience was not great at first they redeemed them self I believe they try to do a good job and make good when things go wrong.
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July 2022 by Pamela Martin
IMO, best property management company in town. They’re prompt when requesting maintenance, and the people who come out to handle repairs are always courteous and friendly. The staff in office are also very friendly and are good about staying in contact when needed.We only rented under this agency for a year, but if the time arrives when I’m looking for something bigger, this is the only property management company I’m willing to work with. They’re very good at what they do.
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June 2022 by Karen
Me and my fiancé have rented with them for almost two years so I feel it’s time to review them. We have never once had an major issues with them. Every time we have had maintenance request they are filled in a timely manner. And the two times I’ve had to call the office, the lady on the phone was really nice. I recommended renting with this company over any other ones in Waco.
