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February 2024 by Little Foot
I just had the best customer service I’ve ever received in Burnet Tx I was actually in a bum mood and had to stop in to get some propane for my RV and two ladies inside the office was so happy and the vibe they gave was amazing! Put a smile on my face and turned my mood around. Let’s not forget about the hard working happy man that filled my tank! Thank you star propane for turning my day around.
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February 2024 by Nick Cooley
We’ve had them for 3 years and they have the absolute worst customer service. Most recent mishap, their gauge on their tank froze and we ran out of propane. We called for emergency service as we have a one year old. They asked if I wanted to wait an additional 2 days for normal business hours. I declined, then they tried to charge for emergency services and a leak test on THEIR FAULTY EQUIPMENT! This is just one instance on top of many more. Stay away from this money hungry group. Shop around and find a better company.
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January 2024 by John H
I am a customer of Star Tex. After leaving a message, and then following up with an order they still did not fill my tank. I called the office a third time and got put into voice mail three times. I finally called our driver and he went and filled it. He told me just to call him directly in the future.
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January 2024 by Bob Morrison
Very fast service. Costs a little more but it's worth it when there's no other propane.
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January 2024 by Briana Franklin
I’ve been with this company for 8 years and they always provide the best service. Even at very short notice.
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January 2024 by David A. Winkler
The people at Star Tex were nice, but this certainly is not the best place to get 20lb tanks for use with a grill or other appliance. I was skeptical to begin with, since it appears they largely operate in residential and commercial propane contracts. But I like to shop local if I can. However, I wish they were transparent with their pricing online. I wouldn't have wasted their or my time if that was the case.I read on their website that purchasing a tank and having it refilled would be a cheaper alternative (up to 50% cheaper!) to exchanging Blue Rhino tanks from the grocery or home improvement store. This was not remotely the case.They wanted $80 for the tank upfront, and then $20 for the gas and future refills. You can pick up a Blue Rhino tank around town for $55-$60, and exchanges are $20. I'm not sure what the $40 upcharge from Star Tex is about.I was also told to be sure to use all of the propane before having it refilled, because they would not charge just for the amount dispersed, but for the entire tank regardless of how full it was to begin with. That made no sense to me.If you're looking for 20lb tanks, and you think this may be an option, save yourself the trouble and just grab a tank the next time you're at HEB or Walmart.
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January 2024 by Roxanne Davis
Won't even answer the phone. Been trying to get propane for days.
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December 2023 by Aaron Davila
Probably the only reliable place to get propane in waco anymore.
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November 2023 by Keith Sanford
Star Tex Propane installed a propane tank on my property. After they installed and filled it, I realized that the tank had a defective gauge. Star Tex was quick to acknowledge the problem and they replaced the tank. Notably, this was a difficult task given that the tank was full of propane at that point. I appreciated their dedication to addressing the issue.
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August 2023 by Rebecca Montelongo
We moved into our home four years ago the tank was purchased by the original owner so when we called them out to fill up the man who came looked up our tank and it was not on his inventory because it had been purchased before and we paid 400 dollars to have it filled then we get a bill for yearly rental and I called and the extremely rude lady answered and called me a liar and said I need to pay for the yearly rental so for 2 yrs I did she called this year and I told her I’m not paying rental when I shouldn’t have to so they came and took the whole house while we were gone and took the whole tank with propane in it!! I will be contacting my lawyer . VERY UNPROFESSIONAL and RUDE DO NOT USE THEM THEY ARE CROOKS!!!!!!!!
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March 2023 by Peggy Saulter
I have always been very pleased with the service I received until the craziness that happened in 2020. After 28 years of being a loyal customer I get a late fee. I always paid on time but this one time I forget to include rental fee (which the rest of bill was paid) and didn't realize it until I got my new bill and it had the late fee. I called and asked since I had been a long time customer if it could be waved. Well I talked to 3 different ppl and I was told bill is automated and it was automatically generated on bill.No personal interaction anymore. Very disappointed. Being a loyal customer means nothing to StarTex Propane
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February 2023 by Diann Hogeland
VERY COLD OUTSIDE!! Even COLDER SERVICE INSIDE!! Gal at the counter could SERIOUSLY use an attitude ADJUSTMENT!! BTW PRICE GOUGING IS A CRIME GIRLIE!!
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January 2023 by deathelff z33
They destroyed my fence opening for my gate. You can clearly see the tracks from their machine right up against my gate openings. Called the office and they say " my driver said that they did not do it " yet how would have they know that. I knew this when I just called them to tell them.
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January 2023 by William Donaho
Very quick Helpful and know what they're doing
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December 2022 by Raeshel Smith
Twice I have called to schedule service and my order has been “lost”. The gentlemen who bring the propane do excellent work and are so professional but if they can’t fix the front desk system and be on the same page to make sure people get their gas it doesn’t matter. I’m loyal to a point. Then I’m done.
