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January 2024 by Jerry Mullins
I was amazed at the level of professionalism shown by the staff at Trinity Auto Haus. Starting with my initial call to set up an appointment, to bringing my car in, to walking out with my keys in my hand after my car was repaired. James and Shawn were courteous and friendly. They communicated with me and updated me as my car was being worked on. The waiting room was comfortable, and complimentary drinks and snacks were available. When I was invited into the garage to show me my car’s mechanical issue, I marveled at the cleanliness of an area that, in many mechanic shops, are oil stained and cluttered. No one likes to spend money on car repairs, but I felt that Trinity Auto Haus was fair and up front in their billing. They have earned my business and I highly recommend them for the repair of your vehicle.
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December 2023 by Raygen Davis
EDIT: Got my car serviced this morning. Super pleased with the ease of booking, service provided, cost, wait time, and even the waiting room- clean, with snacks and refreshments. Also- the entire staff here is exceptional. From the front desk, technicians, owner. Will be a returning customer. ?Needing oil change on my Mercedes Benz. Called a few places around town, Trinity Staff (James and Sean) were friendly and happy to provide me an estimate over the phone.Based on reviews and the customer service I received over the phone, I chose to book an appointment with Trinity. Taking my Benz in Friday.Looking forward to updating my review after the oil change, and hoping I found a 'home' to take my car for service and maintenance needs.
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October 2023 by Mgl Bz
Let's talk about Trinity Auto Haus.It's the first time I've taken my car to a place other than the dealer.I have a BMW 328, and although I don't consider it a luxury car, I know that not everyone can handle the mechanical aspects of it.I called to make an appointment, and on the call they treated me with cordiality.Then I arrived at the place and the customer service was to be admired.I left my car, and the days began to count.I didn't have any status on my car for like 4 days, and that scared me, as I said before, I was already nervous.I called, and they told me they would call me back in a few minutes.When they did, they told me that they had had problems with a part, that they were waiting for it to arrive so they could make the repair.After that moment, every time something happened with my vehicle they called me and gave me the status of how everything was.I think they should have done that from the beginning, since I didn't have a rental car, and the nerves of leaving my car in strange hands caused me anxiety.They released the car to me, and I quickly realized the difference.Besides communication at first, everything has been in order so far.I would trust Trinity with my vehicle again? Of course I would.I also save myself the trip to Temple every time I have to do any service on my vehicle.The evaluation system, and being able to enter a link and see everything that has to be done to the vehicle with price, details, and the opportunity to choose what to do at the moment or later; I think it changes the game.All in all it was a good experience.
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October 2023 by Kim Sallach
We scheduled our vehicle for full diagnostics due to some concerns. They were very nice, helpful, thorough, and fairly price. We let them know our initial goal was purely diagnostics, and they let us know the fee for that right up front. No hidden costs or surprises. All communication was detailed. They emailed the details of the diagnostics complete with photos included. Overall I was very impressed with how they do business. And then...to top it all off, they called a few days later to follow up with us on our experience of their service. Highly recommend! 5 stars, and plan to keep going here for any other mechanical needs for our vehicles.
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October 2023 by Brian Dooley
The team at Trinity is great! I finally found an HONEST shop in Waco! I really appreciated their kindness and personalized service. Along with my A/C recharge they performed a courtesy vehicle inspection and included a print out with detailed photos and descriptions of other things that needed to be addressed. Not pushy, not making me feel like my car will fall apart if I don't take care of them right away. They provided the info and details and it wasn't a sales pitch.I just really had a great overall experience with Trinity and will be bringing my cars to them for service.Service: Auto A/C recharge
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October 2023 by Amanda Slamcik Lassetter
So pleased to have found a repair shop that excels in communication and customer service while offering highly competitive prices. This experience can't be beat. We are now loyal customers, thanks to the courteous and professional service we've received at Trinity Auto Haus.
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October 2023 by Charles Parham
Great customer service. Efficient and affordable. Appreciated how they inspected my vehicle, provided pictures with estimates and giving me the option on the repairs I wanted performed. Didn’t push, just recommended.Services: Air & cabin filter replacement
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October 2023 by DAVID CLAXTON
Trinity auto haus is a great shop.I took my hard to work on mini cooper to them for a fuel pressure problem, it only took them 45 minutes to figure out the problem. These cars are expensive to fix but they gave me a good deal on the repair. Everyone that works there are very nice and helpful. Thank you James for taking care of my car. I highly recommend them for all your vehicle repair needs.
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October 2023 by Jason Buenning
Excellent service. Very pleased with their work. They explained things really well and the loaner car they allowed me to use while they worked on their car was in great shape.
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October 2023 by Chris H
Way over priced and made a $1,600 suggestion for repairs that were not needed. They were going to charge 5.5 hous of labor for an alternator replacement. The actual labor time is 0.8 hours. I had the same job quoted at another shop and it was less than half of what they charged me (found this out after the fact). I went ahead and had the work done their out of convenience. 2 months later the alternator went bad. I brought it back and they told me they would not honor the warranty because it was my wiring harness that was the is***. They were telling me that I needed a complete wiring harness replacement for $1,600. I had my truck towed to another shop and their master mechanic told me that was crazy. The other shop just replaced the corroded end connector on the wiring harness and charged me $40, opposed to the $1,600 Trinity AH suggested. I then had my truck towed back to Trinity because the faulty wire melted a connector on the alternator and it needed to be replaced. They still were not going to honor the warranty so I had to lose my temper and threaten to *** and all that. They called back a couple of days later and said they would fix it as a \
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September 2023 by Callie Richard
Everyone was so nice and helpful. As a woman it can be scary going into the mechanic and they were so nice and calm. Very affordable and they took the time to explain what was wrong and how they were going to fix it. I was in and out within a few hours. I highly recommend this place.
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August 2023 by Timothy Allen
Great service, made an appointment for an oil change and my vehicle was immediately serviced. Some shops would put you in line for an oil change. Kudos Trinity (Shaun & James)Service: Oil change
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August 2023 by Phillip Arensman
Trinity Auto is the best auto shop. They are trustworthy and take great care of their clients. Brian and his team are very knowledgeable in what they do. They always take care of me in a quick and timely manner! No other shop I'd recommend or trust with my vehicles.Services: Vehicle Inspection
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August 2023 by Lisa Dixon
I was told of Trinity Auto Haus after going to my car dealership. The dealership had a delay of 3 days needing to have my car before it could be taken back to the shop to check my air to see why it was not working. This was just to diagnose what was wrong! I could not go without my car like that, and the dealership would not loan or rent cars. I received an add for Trinity Auto Haus the Sunday before my scheduled visit which seemed like confirmation to use them as i never heard of them prior to the recommendation.Trinity got my car diagnosed and kept it overnight to allow time to receive the part they ordered, and had it fixed by end of day the next day without any inconvenience to me! It was a replacement of the compressor. Every male in my family that knows car says that the pricing was correct that I was charged. This made me feel really comfortable as I have been taken advantage of by other auto repair shops because I am a woman and I don't know better. I thank God for my air being fixed and for Trinity Auto Haus. I am riding cool again in this hot Texas heat and I am grateful! I recommend them to family and friends.
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August 2023 by Joshua Olson
The communication from the team was great but the service was bare minimum. I brought my car in taken apart some of the way but I couldn’t finish the repair. When I got my car back it wasn’t put back together completely. They failed to even put the cover back on my battery and put the floor mat back.. now, if this were a friend mechanic or a cheap-o shop I might understand, but everything they did for me they charged high end prices. If you’re going to charge people high prices you need to have a high value for dotting the i’s and crossing the t’s for every car that comes into your bay.