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February 2024 by Tricia Steen
It was easy and a smooth process.
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January 2024 by Vickie Justice
The crew, they all took amazing care of me from start to finish.
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January 2024 by Richard Cernava
The propane refill is shady. I was charged $3.95 for almost 8 gallons when filling up a 4.7 gallon/20lb tank. Yup, $30+ for something that should have been around $18. Go to ace, or the country stores. Way cheaper and more friendly.
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January 2024 by Gilberto Lopez
I come to refill gas tank they take to long they to slow I not come back there
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October 2023 by Omar Jad A.
On 0900 28 August 2023 I came to the office ready to pick up a 10-foot truck with accessories for move to Arizona. I previously checked-in online. When I got there the lady said she needed a phone number to call someone to verify the truck with be returned. What kind of foolishness is this? I am clearly identified with good credit and a history of renting, why would I not return the truck. I gave her the office number of the apartment I already leased in Arizona. Had to wait 2 hours for office to open because of the difference in time zone. The wait another hour for the office to answer voice mail. I wasted 3 1/2 hours all the while these ladies are laughing, mocking, asking for another number to call. After all was done the lady said all they needed was a copy of the new apartment lease while laughing and asking for a number to call. I was being harassed. The wasted time meant I was behind in moving out.
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September 2023 by Mickie Dye
Had what I needed when I needed
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September 2023 by Nora Munoz
Sonya Jenkins is the owner and had the worst customer service ever! Didn't great, say hello or how are you. Had this ugly attitude like she doesn't need the business, so here you go. You get ZERO STARS! May God Bless you with some compassion
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August 2023 by Remington Hammonds
Awful experience. The lady at the counter was extremely rude and we were lucky that she even acknowledged our presence. The guy that unhooked my trailer literally ripped it off and threw it on the ground. When I asked if everything was ready to go everyone ignored me and walked away. Please do not give these people your business.
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July 2023 by Robert Vaughan ll
Schedule a 15 ft box truck for Sun 6/18/23 8am pickup and the equipment was not ready nor was there a key in the pickup box for 24/7 reservation. Had to wait until after 9 am to receive equipment that was scheduled for pickup. On 6/19/23 went to return the 15 ft box for a 7 am reservations to get a pickup truck for the week. Again reservations were not met. Store manager was able to locate a pickup truck at another location. For two days in a row reservations that were set online were not kept and resulted in me losing time needed to move. Aside from what happened with reservations not being met; had a horrible experience with dealing with the Store Manager (Sonya) at the 2nd when getting the pickup truck.
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June 2023 by Brian Steinhoff
Avoid this uhaul dealer. On a plus got a call apologizing for the way the lady treats there customers. Go down the road there is a couple smaller dealers that had the equipment needed at the price originally quoted.
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May 2023 by Syed Shoaib
Made a reservation for auto transport, these guys changed at the moving date. Should have gone with penske
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April 2023 by Jose C. Rivera
Rented a truck and returned it with more fuel than supposed to bc the needle did not move until 5 minutes after. No refund at all. It’s a common issue and U-Haul has lawsuits with hundreds of complaints. They don’t make it clear on purpose of course but don’t cut the green zip tie… or else you’re get charged. How about a hint about fuel..A lady in the Waco Dr location told me to drive to Mexico and back and use up the gas I put in. Can you believe that nonsense.. Contacted U-Haul and it seems nothing will be done about that. The only thing keeping this company alive is the demand for vehicle renting. I’ll NEVER use U-Haul again.
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January 2023 by Pat Rogers
The young man was so helpful. I had no Worries. !
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November 2022 by Gunner 1985
Unprofessional staff and the trailer clearly beat-up and in disrepair. Broken parts just left inside hanging with sharp edges. Electrical wire dangling where they attempted a shotty fix job. Light semi worked...
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November 2022 by Sylvia Garner
I have been coming to this location for years an I never seen so much attitude from Ms.Sonya she is the most rudest person I ever had to deal wit in costumer service.This place was very welcoming when Cedric was there he was the most helpful most sweetie person you could ever want to meet very respectful an helpful some how y'all need to bring him back He is the best employee U-Haul had ever had Great Person so please bring him back ..At this point I refuse to come to this location for any service .
