URS Medical is a highly regarded medical supply company known for its excellent customer service and efficient operations. Clients have praised the professionalism and courtesy of staff members, such as Miss Trinity and Mau, who provide prompt communication and support. The company offers various communication methods, including texting, which has been especially beneficial for those with social anxiety. With a strong track record of reliability, URS Medical has successfully served families for nearly a decade, ensuring timely shipments of necessary supplies, often resolving issues quickly. Clients have noted the exceptional responsiveness of the team, including case managers and the insurance department, who consistently go above and beyond to meet individual needs. Despite some minor concerns, the staff’s commitment to customer satisfaction remains evident, making URS Medical a trusted choice for durable medical equipment and support.
Madeline was very informative and helpful in understanding the new equipment!
February 2026
Candace was absolutely amazing she explained everything perfectly answered all our questions and was so patient.
May 2025
Not the same after a local Waco company was sold to new private equity firm ownership. Giving two stars vs. one, as some lovely, caring people, who go to great pains to put patients over profit or promotion, remain employed.
