United States Postal Service

USPS, Post Offices
Hours: The United States Postal Service location at 430 W State Highway 6 in Waco is a busy hub that provides reliable mail and package delivery to over 157 million addresses across the United States, including territories and military bases. It handles a large portion of the world's mail and manages more than 30,000 retail locations nationwide. The post office offers various services, including walk-in and appointment-based passport services, with staff members dedicated to helping customers efficiently. Customers have praised the staff for their helpfulness and kindness. One reviewer appreciated the staff's willingness to retrieve a mistakenly mailed envelope so they could add stamps, noting the helpfulness of employees like Jonathan. Gwen received special recognition for her excellent service at the passport process, assisting customers patiently and making the experience better despite the busy environment. The staff's positive attitude and professionalism are frequently highlighted. However, the location faces challenges with long lines, especially during busy times, as the self-serve kiosk is often out of order. This leads to extended wait times of up to 45 minutes or more. There are concerns about limited staff, the closure of certain drop boxes on weekends, and the sharing space with another nearby location that has yet to reopen. Improvements such as expanding the staff, fixing kiosks, and keeping drop boxes accessible could make the experience smoother for customers. The post office and its employees are seen as vital parts of the community, with mail carriers like Campton earning praise for their professionalism and kindness, even going above and beyond to remind customers about stamps. Overall, the location is valued for its service, despite some areas needing improvement.

1. Waco, Texas