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February 2024 by Bobby Simmons
Wonderful experience at this location. Please open the lab back up
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February 2024 by Mary Howell
The associate was very knowledgeable and seemed to care about my needs.
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January 2024 by Bo Koon
Good store great customer service
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January 2024 by Saraiah Williams
Was trying to schedule an appointment, and the front desk lady was very rude . Bad service
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January 2024 by Tammy Nakayema
This place was great it was time to update my eye wear and prescription!I’d recommend vision works for all your eye care !
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January 2024 by Amber Lopez
The store was busy, but the customer service was great. They were very quick and had everything ready once I had the glasses picked out. I buy all of my glasses from here.
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December 2023 by Lesa Irwin
Was in and out within 30 min. Associated very friendly and knowledgeable.
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December 2023 by Adele Gadlin
The staff member was extremely knowledgeable and patient! I really appreciate his kindness and professionalism! His name is Weston! He certainly deserves a chance to advance in the company!
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October 2023 by Kelly Machen
My experience with Visionworks was that the associate showed me my opinions, and explained everything to me, what my insurance would cover and what my part would be. And I chose the best option for myself.
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October 2023 by Sarah Hurst
Vision Works has so many choices of frames. Associate gave me honest opinion of how they looked on me. Was clear on costs and final prices. Would recommend for glasses needs.
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October 2023 by Isabel Cobos
I HAD A GREAT EXPERIENCE @ HERE THE YOUNG LADY I BELIEVE HER NAME IS SYLVIA FROM THE TEMPLE STORE WAS VERY HELPFUL GREAT CUSTOMER SERVICE
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July 2023 by Jennifer L.
I have been a patient at the optometrist office next door & VisionWorks for 2-3 years. I went in to purchase more Contacts, not covered by insurance & self pay. I went to the front desk on the glasses side, told the gentleman who was watching a show on his cellphone, I needed to make a purchase. He asked me if I had my prescription on me, as if it was the largest inconvenience of his life to have to pause his phone & actually display any remote customer service. I responded no, but my rx was on file at the optometrist office. He got an attitude, I said "Well I guess I can walk over there and get it for you?" Keep in mind I am the customer... he said "No, I'll go get it." He brings it back after having to turn off his TV show/movie. He asked me if I wanted a 6 month or 3 month supply. I said a 3 month supply is fine... he began to question me how often I wear my lens' & even then he was rude & pushing to know why I didn't want the 6 month supply. It's none of his business how often I wear MY contacts. He rings me up, doesn't tell me they have to be ordered, doesn't tell me he's going to refuse to give me trials until they come in. I paid $75 a box, $150 total. The entire transaction was unprofessional, even hateful to a point. I said Okay whatever... I proceeded to walk to the optometrist office next door to obtain a copy of my rx. He was there talking to the front desk receptionist. I walked in & I just said I need a copy of my prescription. They were both immediately argumentative. I guess he wasn't done being an asshole AFTER I just spent $150 with him. They tag teamed me arguing... refusing to give me MY prescription. They told me they were not authorized to give it to me without the doctor signing it. Keep in mind, I already paid for my exam almost a year ago. And purchased a 6 month supply at that time. So at this point, he did nothing to assist me, she did nothing to assist me neither of them explained why they couldn't give me a copy of something, why they couldn't give me a simple trial pair of contacts to wear until my order came in. It was aggressive, argumentative, hateful, unprofessional & made my day/life a million times harder than it needed to be when I was PAYING THEM FOR THEIR SERVICE. They "let" me take a photo of my rx & told me I could wait for the doctor to sign a new one. Which makes ZERO sense. The Optometrist already signed MY original copy. My friend with me said, she just needs a temporary pair to wear & they refused to help in any way possible. His employee number is 15282. NPI 1700154069. Order # 7220989. I later went to Stanton Optical where they took my prescription, ordered them & gave me a trial pair to wear same day, in office in less than 5 minutes. I asked her if any new laws had been changed that would uphold their horrible behavior & treatment & she said no, apologizing for THEIR treatment. As well, VisionWorks charged $150, Stanton charged $128.52. I don't think I've ever been treated so badly from an establishment in a combative manor. I absolutely will not ever be a patient at either locations in the Richland Mall.
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July 2023 by Camryn Jimenez
During my visit, I had a wonderful experience with both the receptionist and Dr. Friedman during my exam. Both were extremely helpful in explaining everything to me. Then as I went on to order contacts and glasses next door, both people were so kind and helpful even though I didn't fully know what I was doing with my insurance. They were so kind as to refund me a partial amount that I failed to mention should've been covered by a second insurance. I am overall very pleased by the customer service and compassion of everyone that I encountered during my visit.
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July 2023 by Mike Meyer
Nicole is terrific, she did everything = presented options, checked frames, prescription, insurance, etc truly all i did was sit there. also, Visionworks saved me $300 over their competitor in the Richland Mall Waco. I STRONGLY RECOMMEND VISIONWORKS and will be back each year to get a new set of glasses per my insurance.
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July 2023 by Dean Guhl
It was an easy and no hassle process. I would recommend anyone to purchase glasses here. Prices are a little steep.
