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September 2025 by Humberto Azzalin
Avoid if possible
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September 2025 by Ruf N Usd
Dont do it. Im not sure how Holiday Inn allows their branding with this Bates Hotel. The pool was shut down by the Harris County Public Health. The interior laundromat was out of service. No others are nearby. Your car will be left in a parking lot without lights. The internet works on a shoestring causing constant pinwheels. ATT had 0 bars of signal in the room. Speaking of rooms, they are dingy, straight out of the 80's. No water pressure in the shower. While showering the bathtub creaks the whole time while you fight to keep the shower curtain off you. The freezer had black mold in it causing a tremendous stink to anything put within. Half of the window curtain was broken not allowing it to be closed all the way. Portable air conditioners in the hallway. I checked out early after making a 6 day reservation and they charged an additional day on top of the day that I checked out because they need 24hrs notice for an early departure. Ive never encountered that in my life. This place can burn to the ground and it would be an improvement.
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September 2025 by A M
Initially intended on staying 1 night however the owner was super flexible on extending my stay at the last minute. Beds were pretty comfortable, bathroom and rooms were cleaned and maintained. Breakfast was provided and free WiFi is included. Definitely would stay here again.
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September 2025 by M Bismark
So welcoming and comfortable from the minute you enter. All of the staff were really friendly and helpful. Our room,was really comfortable and spotlessly clean. The shower was great and the supplies toiletries were lovely. The bed was comfy.
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August 2025 by Nesha Nelson
Awesome accommodations. Grocery, gas station and dollar stores within waking distance
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August 2025 by xrx
Ownership has changed, and the new owners do not care about comfort and accommodations. I stayed here last year, and that is why I returned. There is a smell throughout the hotel, and things are breaking, without being fixed. Ice machines have been removed, and the pool was so dirty. I do not recommend staying here, and will need to find anew hotel to stay in the area. Such a disappointment.
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July 2025 by unknown
Really good hotel neat and clean, fresh coffee made several times throughout the day nice welcoming employees would recommend this place if I had to pass by Waller again
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July 2025 by Meshona M
My initial contact via the phone, the woman who called was rude and not very helpful. When we arrived I was disappointed in the room and amenities for the price. The room smelled as if it had been flooded and moldy. The furniture appeared dirty or just very worn out. In the dining area we couldn't sit there to play cards or watch TV as you can with other locations. Overall, if we hadn't paid I would've went somewhere else. And they have yet to return my room deposit even though I check out 3 weeks ago. 😒
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July 2025 by Michael LeMay
Checked in late and left early. I got charged $150 for smoking. I have sinus issues and can't smell crap. So I couldn't tell if the room smelled like smoke or not. It did smell sort of musty like when I walked in. I don't know who was in the room after I left which was about 9am. So the room could have smelled like smoke before or after my short stay of less than 12 hours. They told me that they normally charge $350 for smoking but they were being nice. I do smoke and I'm sure my clothes smell like smoke. I woke up and did errands and I was smoking the whole time I was gone. I got back and ate breakfast and then checked out and left by 9am. The girl who checked me out asked for my card a second time and swiped it again. Both charges were posted on my bank website within a minute of each other. Just curious because the second charge would've showed up only after I left and then after someone shows up to clean it and supposedly tell mgmt. Then they do their keystrokes. I think she smelt smoke on me and charged me at checkout. Both POS times are within a minute. Not possible.
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June 2025 by Lisa
We did not have a good experience here at all! We arrived the evening of our first day very exhausted. We were so tired we went straight to bed but the funny smell we encountered when we first walked in seem to get worse, it smelled like rotting food, sewer and cigarettes. My baby fell asleep and I tried to endure it until the next morning, but even with a sheet over my head I was gagging majority of the night. The next morning I brought it to the attention of the front desk clerk she assured me she would transfer us to a different room, after my training I came back and she did just that. She let me assess the room to make sure it did not have any foul odors. I expected to get a better night's sleep that evening, until I was rudely awakened at 4:00 a.m. buy drilling sounds. I don't know if maintenance was working on another room or what the deal was but do not expect to get a good night sleep here. I left exhausted and can barely stay awake during my business conference and training on both days I was in town. The place smells like cigarettes and the second floor is the worst. The only good thing about this place is the kind young lady at the front desk. Other than that, this place needs a lot of cleaning, a lot of training and maintenance work should not be done in the wee hours of the night. I spent over a hundred dollars a night for two nights and this place was definitely not worth it. 👎
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June 2025 by Michael Mayfield
I stay here fairly frequently and the breakfast is almost NEVER ready on time. Staff is lazy
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June 2025 by William Zachary
The staff, especially the management was very rude,disrespectful, and condescending their customer service is the worst I've ever seen I do not recommend this hotel to anyone
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June 2025 by Jessica Ramos
This hotel is in the middle of NOTHING! Unless you have business nearby don't stay here. A good 20min drive to civilization is such an inconvenience. You see more workers stay rather than families. Don't recommend if your traveling with family. Find a safer location. Already regret the money I've spent and I haven't even been here a full night.
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June 2025 by Brandon Davidson
This hotel needs some work. The design is old which is fine, but there is clearly no effort put into how the place looks. Paper signs taped to the inside of the elevator, a different paper on a wet floor sign saying the dining room is closed. The business center was locked, and the fitness center was not opening with my room key card. The front desk agent also was gone from the desk every time I went to the lobby to get help with these issues. The only upside is the King suite we got was spacious, and I liked how it had a little kitchenette with a microwave, mini fridge, and even a sink in the room.
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May 2025 by William Lomas
Deadbolt to the room did not work. Could not access gym 24 hours. Air conditioning was not working at breakfast. We talked to the manager about the issues she just said Awwwww. The girl at the front desk that evening was super nice.
