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October 2024 by Kayla Van Fleet
Like many others, I would leave zero stars if I could. The owner Brad specifically is extremely unprofessional. He had his team provide samples that when asked what was done he had no idea. Not only did the outcome look nothing like we had discussed he then sent a 1200$ bill for the samples (no mention prior of charge for samples) and included no explanation for them. Brad will throw science based terms and big talk about doing cabelas and big corporations across the US (Which I now doubt) to distract you from his lack of real knowledge about the product. Again, when asked what was done to our flooring he responded HE DID NOT KNOW. The “detailed” bill just stated sample. Again, no prior discussion of a fee for samples. AVOID AT ALL COST
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October 2023 by Mark D
Before retiring I was a supplier to Lonestar for three decades. Recently they ground polished my concrete floors, refinished my terrazzo and removed and replaced my exterior concrete. All work performed on time and well above industry standards. You can rest assured Lonestar Concrete will do first rate work as my long association with them has proven.
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April 2023 by Foochoo C.
wish I had known who my contractor was going to use before they did the work. they are terrible. And their boss is unprofessional. both them and the contractor made excuses for their problems. i wouldn't use them ever again. not these guys and not the guys who hired them. terrible customer service and neither stand by their product and make excuse after excuse. avoid at all costs.
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April 2023 by ASHLEY
Brad is a concrete genius.
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April 2021 by Dillon G.
Worst company ever!! Totally unprofessional. Mistakes happen but refusing to remedy the mistakes is inexcusable. Spend your money elsewhere
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November 2017 by Tyler McKibben
We chose this company because we had a tricky job and wanted to find an experienced contractor in this space. I only wish i had read the reviews before. Brad, the owner, seems very knowledgable and directed me to a product that was not what i had envisioned but would solve our problem, I agreed. They product they initially brought out was NOT what he described and only after two failed applications did he use one that was what I THOUGHT he had described in our first meeting. They did not prep the surface correctly (Found this out from the Sherwin Williams rep who came out to look at my job) and only used a fraction of the needed material, again this is from Sherwin Williams. Now we have a product that is peeling and looks terrible. Brad is now denying everything and will not stand behind his word... before the sale he stated " this is our specialty and if there is a problem, we will find the fix" This is not his tone today...RUN FROM THIS PLACE!
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November 2017 by Megan
If I could leave less than 1 star I would. I cannot say enough about the unprofessionalism of this company, specifically it's owner. My parents hired this company to redo their floors, while doing the floors they ruined the bottom or their custom kitchen cabinets and 2 new appliances in the process. The owner sent someone out to "patch" the cabinets which did not fix the issue but refused to help with the damage done to appliances. More than that though their floors started showing huge white spots within 3 months of installation. Over the last year their floors have began to look so bad due to these massive white water spots (that are untreatable) that they are going to have to completely redo them. The owner refuses to return calls along with all other associates within the company. They took over $11k for this job and left the job looking worse than when they started. DO NOT USE THIS COMPANY!
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November 2013 by Joaquin Salas
Do not go to this company unless you have a big job for them. I asked for an estimate to overlay about 300 square feet and it took them almost 3 weeks to even come to my house to measure. Then, after more than 3 weeks of waiting for the estimate(which I never got), I called and talked with the Owner who basically told me that my job was too small for his company. Very unprofessional!
