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July 2024 by Celina Garcia
We live in Dallas and staying in Watauga for family. I walked in and they said it would be timely to get an appointment but suggested I call my vet to get the data on vaccinations. We did that and they were able to get my baby in. I love this place. Everyone was so human!!!!
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July 2024 by Brooke Gartner
I brought two dogs in for a nail trim and grind. My dogs fought poor Sarah the entire process and I'm not giving her two stars as she was amazing and very patient. My two-star review is due to Petsmart not supplying their groomers with hammocks, which would make their job much easier. Please supply your groomers with hammocks so they and our pets have a less stressful experience.
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July 2024 by Jane Armour
There was an employee setting up displays that helped me very much, she was informative and very friendly!
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July 2024 by Jazsymin C (Mz Jazz)
Athena & Olivia were amazing! Me and my fiancée spent about 30 minutes the store asking a million questions about bearded dragons and they both were extremely helpful. Not only did they answer all of our questions but they both shared their personal experiences with their reptile babies. We truly appreciated their patience with us.
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July 2024 by Dan Salgado
Ordered my pet supplies and snacks online, went in to pick up order. Waited while clerked called someone to help. No response, 3 customers later asked if I could show order number and ID to pickup. She checked again and said no one available, she's literally 3 feet from online order bin. Finally after I interrupted the next customer, she got my order. Should not have to wait 30 minutes to pick up order, very disappointing customer service. Will not return here.
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July 2024 by Ronald Rhodes
Always have what I need for the boys
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May 2024 by Cat
Loved petsmart! The employees were very helpful
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May 2024 by TamTam Renee
This is my normal go to pet place but they were out of what I needed. Overall Petsmart is a fun place to find pet needs.
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May 2024 by Madylin Bauermeister
If I could give this place 0 stars I would. Today my dad and I tried to take our two Australian Shepherds (Cooper and Sadie) to get groomed and the experience was HORRIBLE. When we were dropping them off we met this frustrated couple who had been waiting for their dog to be done for 5 hours. Already starting off bad.
Our dogs were pretty anxious because it was their first time at a salon. So when Jessica (the cashier girl) tried to take Cooper(with a choker leash instead of the harness we brought them in with) to the back he jumped up on her because he was nervous. She let out a loud groan and acted like she had just gotten shot. It was ridiculous.
Jessica came back to the front and tried taking Sadie to the back(again with the choker leash) and she started freaking out. Instead of calming her down the girl just pulled tighter on the leash which caused Sadie’s eyes to turn red and she started gasping for air. I spoke up out of fear for my dog but was told “it’s fine.” And then one of the groomers proceeded to say “If she keeps acting like this we’ll have to call you to pick her up.”
Before we had even walked back to our car they called us saying we needed to pick them up because Sadie “looked like she was going to get aggressive.” Our dogs have never been aggressive towards any animals or humans but they are nervous by nature. I was so infuriated that they had given up on our dogs so quickly. I didn’t say a word to them and my dad had to go to the back to retrieve our dogs.
On top of all this, Jessica brought him the wrong dog saying it was Cooper. It was not. My dad had to show her where our dog actually was. These people are completely unfit, incompetent and incapable of working with dogs. Please do yourself and your dogs a favor and don’t bring them here.
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May 2024 by Ebonee M
I took my Doodle to Petsmart for a haircut in January, and Trinity did an amazing job! She is literally the best! When I saw my puppy, she was super cute and I was smiling ear to ear. I couldn’t wait to book again and thought I found my forever groomer.
My most recent experience, today, was the total opposite with a different groomer (Trinity was not available). I booked a bath and brush only as I knew my doodle was not matted. The groomer checked her and said there will be an extra $25 because she is matted underneath her mouth. This was literally the only spot she was matted, and I believe they were just trying to upsell. I did NOT want nor ask for any type of hair cut anywhere on her body as she did not need it. However, when I picked up my doodle, the hair on top of her head and ears were cut very low; she did not look like a doodle at all. Not only was I pressured in to paying more (or no bath) but the end result was absolutely horrible. I am highly disappointed with the service I received today and will not be going back.
*I would share a photo, but I do not see the option.
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March 2024 by Jason Brown
Just went in to look, friendly and clean
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March 2024 by JeannieS “Worth Pleasing”
Brought my Yorkie in for his first groom charged 58.00 plus I tipped 10.00 they only cut hair around his paws and under belly. That is highly expensive. He won't be back.
I am highly disappointed for 68.00, and he is only 10 pounds.
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March 2024 by T.W Beaty
Having a sick puppy and not knowing where to go and how to afford it has become a thing of the past. Got a quote at Penny paws for the basic needs of my puppy and it was almost $2,000. Found PetSmart has a wellness plan and it saved her life from the point of affordability at the time of need. Having every test x-rays blood work pancreatic being able to have 6 months of flea medication to be able to have her medication her food I walked out of there at 238 and a monthly fee of 124. When she's getting to feel better this monthly cost will also cover her to get fixed. Pet insurance can't even touch that. She has unlimited doctor visits she gets her teeth cleaned once a year she gets blood work and anything that she needs going forward will be under that umbrella of that monthly fee. Just remember the reviews aren't always accurate in every situation is different. Banfield has been around for 50 years you don't last 50 years doing it wrong just saying in my opinion.
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Update. Dr. George at the North Tarrant stand alone location in NRH. You sir have opened Pandora's box. They charge me for service that was not rendered. Did not give me any medicine. Took her back to the NE location where Dr.Moore was unable to make a determination what was going on with mahalo because tests were not performed at the first visit. Going to start with ensuring accountability for what is going on there.
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March 2024 by Sadie aceves
Very rude. Wouldn't help. No greeting when I entered. Ask to help return an items, and they wouldn't do so without a receipt. But when I went. They didn't offer one and when I asked. They stated they were out of paper! Definitely don't waste your time. Go down to petco around the corner way more helpful and nice people
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February 2024 by Gilbert R.
I had grooming service scheduled for my 9 lb service Dog, I was called saying they were unable to do it due to aggressive behavior. Apparently they don't know how to cone a dog and bathe it... she is 15yrs old... has 4 teeth left... They need to train their personal better. 7616 Denton Hwy.
