Southside Bank is a trusted local financial institution with a long history of providing helpful and personalized service. Customers appreciate the friendly staff, including knowledgeable representatives who assist with various banking needs, such as sending wires without visiting a branch and managing accounts via the app. The bank has maintained excellent customer service even through name changes and expansions, with locations conveniently situated near customers’ homes and workplaces. Many mention the quick and easy banking experience, from drive-thru services open until late afternoon to fast after-hours ATM deposits. Customers also value the bank’s responsiveness to security issues, with prompt notifications and resolutions when accounts are compromised. The staff’s helpful attitude and positive mood are consistently praised, making clients feel cared for and appreciated. Overall, Southside Bank is known for its reliable service, caring staff, and convenience, earning loyalty from customers for over a decade.
Have worked with Chris Smith and other employees for years. They are great.
April 2026
Chris Smith has helped us immensely in handling accounts for an elderly relative and saved us from making a disastrous estate/tax mistake. She has been helpful and patient with us on multiple visits. I recommend her to anyone needing a helpful banker
Blake
March 2026
Long time customer of Southside bank and the folks at the Watauga branch: Chris, Ray, Lilly and others both new and seasoned employees. Have always enjoyed the friendly atmosphere and the perfect record that they have in stewardship with our funds over the many years our now grown family has depended on them.
