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August 2023 by Kurt M.
Horrible service at Wells Fargo Grapevine branch. Long waits, one person working, no bankers. I guess nobody wants to work here. Considering the banks recent history and violation of customer accounts that's not surprising.
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July 2023 by Jessica Ann Russell
I am glad I dealt with my funds and wells fargo bank means a great deal to me. If anyone who is working in management, reconsider their funds for cashier checks or eft cash via getting hardcopy cash when it is space life.
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July 2023 by Alexis Garza
No one wanted to help open up a checking account. A lady name kadafi I think turned me away and told me I needed to make an appointment and they’re all booked up for today. The Hurst location has done wonders for me and always helps me when I walked in.
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September 2022 by T.D. Genesis
Went to cash a check. Teller was friendly and asked me various Wells Fargo related things (app, online wallet, etc) and chatted about my motorcycle gear. If she was doing some sort of upselling or required script about the app, it was impossible to tell. It came out like a normal conversation. They also thanked me for removing my helmet before coming in. I'm glad they said something, because it didn't even occur to me that the helmet could be a problem (robber) since I never go inside banks.
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September 2022 by Noemi Lopez
This is the worst branch you can ever visit if you need a banker to make changes or anything with you account we are here already 30 minutes and still waiting and the manager only offer to come later he would make an appointment for a later time. Really when you come to bank is because you need help on that moment no later. Worst customer services ever.
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April 2022 by noah de garza
Madison was not a good experience. Our company is fully-online;She did not work coherently with Wells Fargo's back office to solve the problem of verifying an address for our banking mandate, It caused us a lot of wasted time and money because we needed funds deposited.Went to an Ivy League School, run a successful company: Madison is an another employee that doesn't listen and understand banking completed(Coming from a person that attended The Wharton School.
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April 2022 by Nick L
They don’t have 2 minutes to close an account because Wells Fargo customer service blows
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April 2021 by NEYO D
Substandard service. Employees happy to find a reason to NOT help you, square, black and white, no empathy no help. I am taking my accounts elsewhere people working in this branch love to make things harder than they are.
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April 2021 by Kaylin Hernandez
Employees are always super helpful at this location
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July 2020 by Bill W.
July 2020 the doors are locked. A sign says you must call for an appointment. FYI that is not the case at Chase. There you can walk right in during normal hours. Google Maps and Yelp should have this information and every business should accept the responsibility of maintaining all such public sources of their hours and public availability. If not, they really don't want your or my business, now, do they? Wells: why don't you keep this information up to date on public media sources instead of allowing customers and potential customers to waste time because you're either lazy or incapable?
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January 2017 by Sharon Cline
I have been a customer at this bank for over 20 years. They take excellent care of their customers and they go the extra mile.everyone that works there is friendly and has a smile for you. So if you are looking for a bank that will treat you like family choose this one.