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July 2024 by Bri Simpson
We had to visit three times in less than 24 hours in person. In the process, the staff was uninformed, gave us bad advice that led to us not being able to access our accounts.
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May 2024 by Krystal Baker
The last year this location has went down the drain. I think there is new management and obviously they are doing a poor job. Some days it takes 10 to 15 minutes for them to enter in one simple deposit. Other days like today I get stuck for 25 minutes in the commerce lane and the man working offers no apology but instead says next time it'd be faster if I go inside (which wasn't doable since I had someone in front of and behind me).
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August 2023 by Kurt M.
Horrible service at Wells Fargo Grapevine branch. Long waits, one person working, no bankers. I guess nobody wants to work here. Considering the banks recent history and violation of customer accounts that's not surprising.
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July 2023 by Maritsa con S
After covid their service is disgusting.
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July 2023 by Jessica Ann Russell
I am glad I dealt with my funds and wells fargo bank means a great deal to me. If anyone who is working in management, reconsider their funds for cashier checks or eft cash via getting hardcopy cash when it is space life.
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July 2023 by Alexis Garza
No one wanted to help open up a checking account. A lady name kadafi I think turned me away and told me I needed to make an appointment and they’re all booked up for today. The Hurst location has done wonders for me and always helps me when I walked in.
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December 2022 by Hany Fareed
This is the worst branch you can ever visit if you need a banker No one is available to help. If need any other things they ask you to visit other branches, and the biggest issue I spoke directly to the manager and he is the one who said go to different Branch, Not satisfied at allWorst customer services ever.
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July 2022 by A Wolf
Went to cash a check. Teller was friendly and asked me various Wells Fargo related things (app, online wallet, etc) and chatted about my motorcycle gear. If she was doing some sort of upselling or required script about the app, it was impossible to tell. It came out like a normal conversation. They also thanked me for removing my helmet before coming in. I'm glad they said something, because it didn't even occur to me that the helmet could be a problem (robber) since I never go inside banks.
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July 2022 by Noemi Lopez
This is the worst branch you can ever visit if you need a banker to make changes or anything with you account we are here already 30 minutes and still waiting and the manager only offer to come later he would make an appointment for a later time. Really when you come to bank is because you need help on that moment no later. Worst customer services ever.
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June 2022 by T.D. Genesis
Went to cash a check. Teller was friendly and asked me various Wells Fargo related things (app, online wallet, etc) and chatted about my motorcycle gear. If she was doing some sort of upselling or required script about the app, it was impossible to tell. It came out like a normal conversation. They also thanked me for removing my helmet before coming in. I'm glad they said something, because it didn't even occur to me that the helmet could be a problem (robber) since I never go inside banks.
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April 2022 by noah de garza
Madison was not a good experience. Our company is fully-online;She did not work coherently with Wells Fargo's back office to solve the problem of verifying an address for our banking mandate, It caused us a lot of wasted time and money because we needed funds deposited.Went to an Ivy League School, run a successful company: Madison is an another employee that doesn't listen and understand banking completed(Coming from a person that attended The Wharton School.
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April 2022 by Nick L
They don’t have 2 minutes to close an account because Wells Fargo customer service blows
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July 2021 by Kaylin Padilla
Employees are always super helpful at this location
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February 2021 by NEYO D
Substandard service. Employees happy to find a reason to NOT help you, square, black and white, no empathy no help. I am taking my accounts elsewhere people working in this branch love to make things harder than they are.
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December 2020 by D Patterson
Love it here. Friendly employees!
