Zales Outlet offers a unique selection of quality jewelry, including certified diamond engagement rings, fashionable pieces, and famous-maker watches. The store features exclusive designer collections and special value pricing on close-out and discontinued styles. Customers can schedule appointments to explore a variety of engagement rings, wedding bands, promise rings, gold chains, necklaces, earrings, bracelets, and watches. Reviews highlight the exceptional service provided by the staff, particularly an employee named Abby, who has over 24 years of experience and is praised for her personal approach. Another staff member, Joshua, has also been noted for his engaging personality, turning routine visits into enjoyable experiences. While some customers previously felt the atmosphere was stiff, Joshua’s friendly demeanor has made a positive impact. Customers appreciate the store's cleanliness and the wide range of jewelry options. Service is consistently described as friendly and professional, with staff going above and beyond to meet customer needs. Overall, Zales Outlet is recommended for anyone looking for quality jewelry and a welcoming shopping experience.
Abby! She was amazing. We took a ring in that my mom bought from Zales in Hurst in 1993. She spent a lot of time going through the history of the ring and explaining the warranty and servicing of it. She was very knowledgeable and a delightful salesperson. Ask for Abby!
August 2025
Abby was the absolute BEST!! Very personal, took her time in assisting us with our needs. She's been with Zales for 24 years and it shows!! Thank you, Abby!!!
June 2025
Sarah and Hannah were wonderful and helped me get the perfect pieces for my Anniversary!
